Hyderabad Telangana Hr executive 2 years experience Jobs – 117 Open Jobs Today

Customer Contact Optimization Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Bachelor's degree
- Business Administration
- Health insurance
SOX Analyst
TriNet —Hyderabad, Telangana
- Oracle
- Finance
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Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Weekend availability
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- English
Lead Generation Specialist - B2B IT Sales
Acads360 India Private Limited —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Field Executive
Dinsi tech influence resources pvt LTD —Manikonda, Hyderabad, Telangana
- ₹1,00,000 - ₹1,50,000 a year
- Full-time
- Sales
- Driving
- Travel
- Cell phone reimbursement
Quick apply
Senior DLP Analyst
Phygital Insights —Hyderabad, Telangana
- Full-time
- Presentation skills
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Telesales Executive
Puneriyas Entertainment —Hyderabad, Telangana
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
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Corporate Sales Executive (Field Sales)
Epoch Consulting —Hyderabad, Telangana
- Full-time
- Hospitality
- Sales
- English
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5d
Business Head - API
Sigachi Industries Limited —Hyderabad, Telangana
- Full-time
- Management
- Master's degree
- Analysis skills
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Senior Manager - Governance, Data & AI
Flutter Entertainment —Hyderabad, Telangana
- Management
- Machine learning
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Software Engineer
TriNet —Hyderabad, Telangana
- Oracle
- Computer Science
- Java
- Health insurance
Front Desk Receptionist
Saniksha Properties Pvt Ltd —Gachibowli, Hyderabad, Telangana
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
Analytics Project Lead
Flutter Entertainment —Hyderabad, Telangana
- Hybrid work
- Human resources
- Agile
- Communication skills
- Commuter assistance
- Health insurance
Presales Consultant
Kanerika Software —Hyderabad, Telangana
- Full-time
- Master's degree
- Presentation skills
- MBA
Senior Recruiter
Zoronix Technologies —Hyderabad, Telangana
- Full-time
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Senior AI Business Automation Engineer (NetSuite) - Technology IT
Signant Health —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- PMP
9d
Sr. Architect - Enterprise Application SAP S 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
8d
Senior AI Business Automation Engineer (Atlassian) - Technology IT
Signant Health —Hyderabad, Telangana
- Full-time
- Azure
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- PMP
9d
ED Facility Coders
Eclat Health Solutions —Hyderabad, Telangana
Quick apply
Sr. Sales Executive
Bizx Technologies —Hyderabad, Telangana
- Full-time
- Travel

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Customer Contact Optimization Analyst

TriNet -
Hyderabad, Telangana

Apply Now

Job details

Benefits

Health insurance

Qualifications

Live chat
Quality Management
Microsoft Excel
Quality management
Bachelor's degree
Macros
Payroll
Customer support
Pivot tables
Business Administration
Human Resources
Data visualization
Communication skills
Tax experience

Full job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Customer Contact Optimization Analyst is responsible for evaluating and improving customer interaction processes and operations. The role focuses on data analysis, reporting, workflow assessment, and identifying opportunities to enhance customer satisfaction, operational efficiency, and service quality. The Analyst will work closely with cross-functional teams including Customer Success, Technology, Analytics, Training, and Process Excellence to support continuous improvement initiatives in a shared-services environment.

Key Responsibilities

Maintain performance, metric, and analytical reporting for ongoing projects and operational requirements.
Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements.
Review performance dashboards and reports to evaluate productivity and service quality metrics.
Apply industry best practices to improve workflows, call/chat, email, CRM cases, processes, and customer engagement methods.
Balance technical and business understanding to recommend effective solutions for customer support operations.
Collaborate with Analytics teams to study end-to-end customer journeys and identify process gaps.
Present insights and recommendations to leadership to drive operational improvements.
Work cross-functionally with internal teams to support customer-focused enhancements.
Conduct quality audits as required and provide process improvement suggestions
Provide training, coaching, and peer support to standardize Customer Contact Optimization best practices.

Required for All Jobs

Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education

Bachelor’s in human resources, Business Administration, Information Systems, or related field (required)
Equivalent combination of education and experience in quality management will be considered

Experience

2+ years of experience in customer contact quality evaluation, chat audit, call audit, email audits
Knowledge and experience in US payroll, tax, benefits, employee data management, LOA, COBRA, FSA (Preferred)

Skills & Competencies

Ability to learn new technologies quickly
Experience with Quality Management tools is preferred
Proficiency in MS Excel, reporting tools, and data visualization
Excellent written and verbal communication skills

Preferred Skills:

Ability to perform root-cause analysis, variance analysis, and trend modelling
Strong understanding of Excel advanced functions (Power Query, Macros, Pivot Tables)
Strong knowledge on email, calls, chat audits

Work Environment:

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation

Apply Now

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hr executive 2 years experience jobs in hyderabad telangana

Customer Contact Optimization Analyst

SOX Analyst

CTK Svc Associate (S), CTK Svc Associate (S)

Lead Generation Specialist - B2B IT Sales

Field Executive

Senior DLP Analyst

Telesales Executive

Corporate Sales Executive (Field Sales)

Business Head - API

Senior Manager - Governance, Data & AI

Software Engineer

Front Desk Receptionist

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Presales Consultant

Senior Recruiter

Senior AI Business Automation Engineer (NetSuite) - Technology IT

Sr. Architect - Enterprise Application SAP S 3

Senior AI Business Automation Engineer (Atlassian) - Technology IT

ED Facility Coders

Sr. Sales Executive

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