India Guest service agent Jobs – 102 Open Jobs Today

Reservations Executive
MERCURE —Lucknow, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
8h
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AccorHotel —Gurugram, Haryana
- Full-time
- English
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SSR Travel Solutions —Mulund West, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- In-person
- Communication skills
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PREMIUM MOMENT AGENT-AGENTE DE VENTAS PGC (40727)
Melia Hotels International —Cana, Goa
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Reservations Executive

MERCURE -
Lucknow, Uttar Pradesh

Quick apply

Job details

Full-time
8 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Hospitality
Microsoft Excel
Tourism
Multilingual
Customer service
Upselling
English
Microsoft Office
Data entry
Organisational skills
Diploma
Communication skills
Property management
Hotel experience
Time management
Hospitality management

Full job description

Job Description

We're looking for an enthusiastic and detail-oriented Reservation Executive to join our dynamic team in Lucknow, India. In this pivotal role, you'll be the backbone of our reservations department, managing bookings with precision while delivering exceptional customer experiences. As a Reservation Executive, you'll combine your organizational skills with a customer-focused mindset to drive occupancy rates and build lasting relationships with clients and travel partners. If you're passionate about hospitality, thrive in a collaborative environment, and excel at multitasking, we'd love to meet you!

Process individual and group reservations accurately and efficiently using hotel reservation systems and property management software
Deliver outstanding customer service across multiple communication channels (phone, email, and in-person) with empathy and professionalism
Build and maintain strong, collaborative relationships with clients, travel agents, corporate partners, and internal departments
Implement effective selling strategies and upselling techniques to optimize occupancy rates and maximize revenue potential
Generate, review, and distribute rooming lists, confirmations, amendments, and reservation-related documentation with meticulous attention to detail
Monitor, manage, and process reservation modifications, cancellations, and releases in a timely manner
Analyze reservation data and trends to identify opportunities for improvement and contribute to strategic decision-making
Stay current with hotel promotions, packages, pricing strategies, and seasonal offerings to provide clients with comprehensive information
Resolve customer inquiries, concerns, and complaints professionally and efficiently, ensuring guest satisfaction
Collaborate cross-functionally with front office, housekeeping, and other departments to ensure seamless guest experiences
Contribute to the continuous improvement of reservation processes, procedures, and customer service standards
Maintain accurate records and demonstrate strong organizational skills in managing multiple reservations simultaneously

Qualifications

Diploma in Tourism, Hospitality Management, or related field
Minimum 2 years of professional experience as a Reservation Executive or in a similar reservations role within the hospitality industry
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) with strong data entry and analytical capabilities
Advanced knowledge of hotel reservation systems, property management software (PMS), and hospitality technology platforms
Exceptional customer service skills with a proven track record of delivering guest satisfaction
Strong written and verbal communication skills in English; multilingual abilities are a plus
Excellent organizational and time management skills with the ability to prioritize effectively in a fast-paced environment
Analytical mindset with meticulous attention to detail and accuracy
Demonstrated ability to multitask, manage competing priorities, and meet deadlines consistently
Problem-solving skills with the ability to handle challenging situations with composure and professionalism
Strong interpersonal and collaborative skills with the ability to work effectively as part of a team
Flexibility and adaptability to changing business needs and work schedules
Knowledge of revenue management principles and occupancy optimization strategies is preferred
Ability to work efficiently under pressure while maintaining service quality and accuracy

Additional Information

2-3 Years of experience in Hotel Reservations

Diploma / Degree in HM or any other equivalent qualifications

Quick apply

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guest service agent jobs in india

Reservations Executive

Reservation Associate

B2B Operations Executive

PREMIUM MOMENT AGENT-AGENTE DE VENTAS PGC (40727)

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