Sharma Nagar Chennai Tamil Nadu Customer support coordinator Jobs – 116 Open Jobs Today

Customer Service Coordinator
Unidos Technology —Neelankarai, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
2h
Sales Coordinator
Nexus Automation Solutions —Chennai, Tamil Nadu
- Call employer
- Electrical experience
Sales and Service Coordinator
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Presentation skills
Front Office Receptionist
Teenaa dental care —Ambattur, Chennai, Tamil Nadu
- ₹10,000 - ₹12,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Field Support Engineer 3
Sanmina Corporation —Chennai, Tamil Nadu
- Google Suite
- Microsoft Excel
- Communication skills
8d
Exterior Team Leader
A2MAC1 —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Service Improvement Engineer, RF & Media, CSI
SES —Chennai, Tamil Nadu
- Continuous improvement
Engineer / Senior Engineer - ECU Materials Management
Kone —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- Management
5d
Technical Service Planner
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Analysis skills
- Electrical experience
Associate Divisional Manager-PRWA Exports Management
Daimler Truck AG —Chennai, Tamil Nadu
- Full-time
4d
Competency management
Neurealm —Chennai, Tamil Nadu
- Full-time
Senior Subcontracts Specialist
McDermott —Chennai, Tamil Nadu
- Full-time
- Oracle
- Bachelor's degree
RAN Engineer
HRJ Refrigeration Pvt Ltd —Chennai, Tamil Nadu
- ₹24,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Computer networking
- In-person
Quick apply
8d
Senior Construction Support Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Project management
Service Engineer
VR Coatings Pvt. Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Up to 50% travel
- Schematics
- Customer service
- Cell phone reimbursement
Quick apply
Service Engineer(3 phase)
Numeric Power Systems Limited —Chennai, Tamil Nadu
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
14d
Senior Product Order Engineer II
Emerson —Chennai, Tamil Nadu
- Full-time
- Oracle
- Microsoft Office
- Health insurance
Service Planner - Thoraipakkam
Rentokil Initial —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Bachelor's degree
- Computer skills
Quick apply
Junior Dentist
Teenaa collecctions —Ambattur, Chennai, Tamil Nadu
- ₹20,000.60 - ₹25,000.00 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Software Engineer III, iOS (Marketplace)
ACV Auctions —Chennai, Tamil Nadu
- Full-time
- Computer Science
- English
- Bachelor's degree
Quick apply
8d

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Customer Service Coordinator

Unidos Technology
Neelankarai, Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹18,000 - ₹25,000 a month
2 hours ago

Benefits

Provident Fund

Qualifications

Microsoft Word
Microsoft Excel
CSS
Quality management
ISO 9001
Microsoft Office
Analysis skills
Business Administration
Diploma
Communication skills

Full job description

Designation : Co-Ordinator Customer Service Support

Educational Qualification : Diploma (preferably in Business Administration, Engineering, or related field)

Experience : 3 to 4 yrs Experience

Working days : 5

Gender : Male & Female

Salary : 23K to 25K

Key Responsibilities

1. Customer Interaction & Support  Receive, record, and respond to customer inquiries through phone, email, and other approved communication channels.  Provide accurate and timely information regarding products, services, order status, delivery schedules, and support processes.  Maintain professional, courteous, and customer-focused communication at all times.

2. Complaint & Feedback Management  Register and document customer complaints, feedback, and suggestions in accordance with established QSP requirements.  Analyze customer complaints and coordinate with relevant internal departments to conduct root cause analysis and implement corrective actions.  Ensure timely resolution and closure of customer complaints and communicate outcomes clearly to customers.  Maintain complete records of complaints, corrective actions, and closure evidence.

3. Order & Service Coordination  Coordinate with Sales, Production, Stores, Dispatch, and other relevant teams to support order processing and delivery commitments.  Monitor service requests and ensure adherence to agreed timelines and service levels.  Proactively inform customers about any delays, changes, or issues impacting delivery or service.

4. Documentation & Record Control  Maintain customer-related records, including complaints, feedback forms, service reports, and communication logs.  Ensure all Customer Service & Support (CSS) records are controlled, updated, and retained as per ISO 9001 / QMS requirements.  Support document control activities related to CSS procedures, formats, and records. SCIGENICS BIOTECH PRIVATE LIMITED JOB DESCRIPTION

5. Quality & Process Compliance SB/HR/RC/22  Comply strictly with the Customer Service & Support QSP and related procedures.  Participate in internal audits and support timely closure of audit findings related to CSS activities.  Ensure compliance with customer-specific requirements, statutory requirements, and contractual obligations.

6. Performance Monitoring & Reporting  Monitor customer satisfaction levels and defined key performance indicators (KPIs).  Prepare and submit periodic reports on customer complaints, response times, resolution status, and satisfaction trends.  Provide CSS performance data and inputs for management review meetings.

7. Continuous Improvement  Identify opportunities to improve customer service processes and service delivery effectiveness.  Recommend corrective and preventive actions based on customer feedback, complaint trends, and performance data.  Support the implementation of improvement actions and monitor their effectiveness. Authority  Communicate directly with customers regarding routine inquiries, service updates, and complaint status.  Coordinate with internal departments to facilitate issue resolution.  Recommend corrective and preventive actions for recurring or critical customer issues. Skills & Competencies  Strong verbal and written communication skills  Effective interpersonal and coordination abilities  Good documentation and reporting skills  Basic knowledge of ISO 9001 / Quality Management Systems  Problem-solving and analytical skills  Proficiency in MS Office applications (Excel, Word, Email) Key Performance Indicators (KPIs)  Customer complaint response time and closure time  Customer satisfaction rating  Number of repeat or recurring complaints  Compliance with QSP, ISO, and audit requirements

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in sharma nagar chennai tamil nadu

Customer Service Coordinator

Sales Coordinator

Sales and Service Coordinator

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Field Support Engineer 3

Exterior Team Leader

Service Improvement Engineer, RF & Media, CSI

Engineer / Senior Engineer - ECU Materials Management

Technical Service Planner

Associate Divisional Manager-PRWA Exports Management

Competency management

Senior Subcontracts Specialist

RAN Engineer

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Service Engineer

Service Engineer(3 phase)

Senior Product Order Engineer II

Service Planner - Thoraipakkam

Junior Dentist

Software Engineer III, iOS (Marketplace)

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