Kolathur Chennai Tamil Nadu Client service agent Jobs – 148 Open Jobs Today

Technology Architect
Accenture —Chennai, Tamil Nadu
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Data Architect
Ideas2IT Technologies —Chennai, Tamil Nadu
- Azure
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- System design
Agentic Al Architect (Domain Specialist)
iOPEX Technologies —Chennai, Tamil Nadu
- Azure
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Snowflake DBT Architect
InfoCepts —Chennai, Tamil Nadu
- Azure
- Computer Science
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3838937-Assistant Vice President
EXL Service —Chennai, Tamil Nadu
- Full-time
- Azure
- Master's degree
- SQL
Solution Architect I - Enterprise Solutions
UST —Chennai, Tamil Nadu
- Azure
- APIs
- AI
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Principal Engineer - GBS IND
Bank of America —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Azure
- Presentation skills
MS Engineer - Security
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Bachelor's degree
AI Engineer
UST —Chennai, Tamil Nadu
- Computer Science
- DevOps
- Master's degree
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Export Marketing
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Business Administration
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Engineering Manager
SquareShift Technologies —Chennai, Tamil Nadu
- Full-time
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Python Developer Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Azure
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Software Engineering Manager
Gen Digital Inc. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Computer Science
- B.Sc
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ServiceNow Senior AI Developer
InfoBeans —Chennai, Tamil Nadu
- Azure
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Senior DevOps Engineer
Finzly —Chennai, Tamil Nadu
- Full-time
- Oracle
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MS Engineer - Security
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Bachelor's degree
Fire (FPS/FDAS) Design Engineer
Udaya Technologies Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹75,000 a month
- Urgently hiring
- AutoCAD
- System design
- Bachelor's degree
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Senior Quality Architect
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Java
- JavaScript
- Scripting
- Health insurance
- Paid time off
5d
Gen AI Developer/ Senior Developer
Orion Innovation —Chennai, Tamil Nadu
- Master's degree
- Databases
- APIs
IND-Oracle OTM Functional Consultant
NexInfo —Chennai, Tamil Nadu
- Full-time
- Oracle
Quick apply

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Technology Architect

Accenture -
Chennai, Tamil Nadu

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Job details

Full-time

Qualifications

CI/CD
Programme management
Management
Cloud architecture
Call center experience
Salesforce
AWS
Continuous integration
APIs
ServiceNow
Scalability
S3
DynamoDB
Solution architecture
Leadership
Identity & access management

Full job description

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-end delivery of Amazon Connect-based contact center solutions. Oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.
Project Role Description - Lead the design, development, and delivery of scalable Amazon Connect-based contact center solutions. Oversee technical execution, mentor development teams, and ensure alignment with business goals. Collaborate with cross-functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens.

Roles & Responsibilities:
Team Leadership: Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments.
Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.

Professional & Technical Skills:
10 years minimum hands-on experience with Amazon Connect Contact Center
Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
Excellent communications skills
Strong program management / people management skills
- Must have skills - Amazon Connect flows, AWS Lambda , Amazon Connect Contact Center

Mandatory Skills

1.AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, AWS Lex.
2.In-depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.

Good To Have Skills.

1. Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps

Additional Information:

The candidate should have minimum 12–15 years with Minimum 10 year(s) of experience is required in Amazon Connect.
A 15 years full time education is required.

15 years full time education

Apply Now

Refine Your Search

client service agent jobs in kolathur chennai tamil nadu

Technology Architect

Data Architect

Agentic Al Architect (Domain Specialist)

Snowflake DBT Architect

3838937-Assistant Vice President

Solution Architect I - Enterprise Solutions

Principal Engineer - GBS IND

MS Engineer - Security

AI Engineer

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Engineering Manager

Python Developer Assistant Vice President

Software Engineering Manager

ServiceNow Senior AI Developer

Senior DevOps Engineer

MS Engineer - Security

Fire (FPS/FDAS) Design Engineer

Senior Quality Architect

Gen AI Developer/ Senior Developer

IND-Oracle OTM Functional Consultant

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