Kalyani Nagar Pune Maharashtra Desktop support technician Jobs – 139 Open Jobs Today

Lead Analyst - Site IT Support
Eaton —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
13d
System Administrator
Gluck International —Pune, Maharashtra
- Windows
- Assembly
- Bachelor's degree
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Computer Science
- Customer service
- B.Sc
System, infra & Network Administrator
WAi Technologies —Pune, Maharashtra
- Day shift
- Azure
- DevOps
- English
- Paid holidays
Technical Customer Support II-1
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
11d
Technical Support Engineer I
Aspen Technology —Pune, Maharashtra
- Full-time
- Engineering
- English
- Master's degree
Tech System Administrator
RedBeryl —Pune, Maharashtra
- Azure
- English
- Windows
System administrator
Toshvi Computer Services —Pune, Maharashtra
- Microsoft Outlook
- B.Sc
- Windows
Technical Support Engineer
Concept Information Technologies —Pune, Maharashtra
- English
- Diploma
System Administrator
CyberMeru Technologies —Bavdhan, Pune, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Quick apply
5d
Sr. System Administrator
CARE INFOTECH —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Computer Science
- Software troubleshooting
- Windows
Quick apply
10h
Technical Support & Service Manager - ESS / BESS
Mahindra & Mahindra Ltd —Pune, Maharashtra
- Customer service
- Electrical experience
- Bachelor's degree
9h
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
Senior Technical Specialist Teamcenter Support, TC Admin
HCLTech —Pune, Maharashtra
- Analysis skills
- Communication skills
Technical Solution Support Specialist
Sandvik —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
7d
System Administrator (Hosting & Cloud)
Dimakh Consultants —Pune, Maharashtra
- Microsoft Access
- Computer Science
- Microsoft Office
Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
Technical Support Advisory
Microsoft —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Microsoft Office
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills

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Lead Analyst - Site IT Support

Eaton -
Pune, Maharashtra

Apply Now

Job details

13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Customer service
IT service management
Windows
Microsoft Office
Information security
Project management
Bachelor's degree
Computer networking
SharePoint
Agile
Communication skills

Full job description

What you’ll do:

The primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with no supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads global improvement initiatives.

Tools/Technology
Deployment, configuration, and support of hardware client operating systems, and productivity software for end users.
Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Assist with support of site-based IT systems.
Participate in trouble-shooting and resolution of larger IT issues.
Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
Responsible for efforts related to root cause analysis and problem management as needed.
Provide input on IT process to support the manufacturing equipment.
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
Participate in internal audits related to IT processes, procedures, software, and systems.
Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

People
Assist IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
Ability to assist a technical team with no supervision.
Ability to provide a level of support and guidance on escalated or complex issues to the technical team. Seen as 'go to' person. "

Qualifications:

Bachelor's degree from an accredited institution.
7+ years of relevant IT service delivery experience.
Years and experience required in role: 7+ years of experience.
Overall 7-10 years of work experience.

Skills:

Advanced knowledge of MS Windows Operating Systems
Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization, Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
White glove treatment / Executive level support
Mentoring of Analysts
Instructional guidance for Customers
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

Apply Now

Refine Your Search

desktop support technician jobs in kalyani nagar pune maharashtra

Lead Analyst - Site IT Support

System Administrator

IT Support Engineer (L2) â€“ Generalist IT

Technical Support Technician III

System, infra & Network Administrator

Technical Customer Support II-1

Technical Support Engineer I

Tech System Administrator

System administrator

Technical Support Engineer

System Administrator

Sr. System Administrator

Technical Support & Service Manager - ESS / BESS

Technical Support Engineer

Senior Technical Specialist Teamcenter Support, TC Admin

Technical Solution Support Specialist

System Administrator (Hosting & Cloud)

Technical Support Engineer

Technical Support Advisory

Technical Support Manager

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