Maharashtra Front desk manager Jobs – 118 Open Jobs Today

Guest Relations Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
11h
RSK-Risk Methodology Group
Nomura —Mumbai, Maharashtra
- Finance
- Master's degree
- SQL
Receptionist
Padam Interior —Andheri West, Mumbai, Maharashtra
- ₹22,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
7d
Reservation Executive
AccorHotel —Mumbai, Maharashtra
- Full-time
Quick apply
Guest Service Associate-Front Office
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Supervising experience
Receptionist at Mulund
Bullet Redevelopment Company —Mulund, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
Community Associate - 689207
WeWork India Management —Mumbai, Maharashtra
- Full-time
- Hospitality
- Sales
- Customer service
Assistant Manager Housekeeping
Marriott International, Inc —Pune, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Cleaning
Assistant Manager - Housekeeping
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Cleaning
10d
CSG LAF
Deutsche Bank —Mumbai, Maharashtra
- Health insurance
Housekeeping Supervisor
sanctum —Mumbai, Maharashtra
- ₹9,888.95 - ₹21,999.06 a month
- Weekend availability
- Microsoft Office
- Supervising experience
- Bachelor's degree
- Flexible schedule
Quick apply
Lead - Software Engineer - QUANTS
NASDAQ —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Research
- Health insurance
Centre Manager – Sales & Front Desk | Ayurveda Centre
Yash Birla Group —Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
23h
Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
11h
Assistant Guest Relations Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
12h
Concierge Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Front desk
- Guest services
11h

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KOTWALA ENTERPRISE PVT LTD —Thane District, Maharashtra
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₹25,000 - ₹30,000 a month
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ValueQuest Investment Advisors Private Limited —Dadar, Mumbai, Maharashtra
Handling incoming calls, correspondence, and walk-ins with discretion and appropriate prioritization. Support internal events, meetings, and interactions from…
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Guest Relations Manager

Marriott International, Inc -
Pune, Maharashtra

Apply Now

Job details

Full-time
11 hours ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26099487
Job CategoryRooms & Guest Services Operations
LocationGolf Course Square, Pune, Maharashtra, India, 411006
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front desk manager jobs in maharashtra

Guest Relations Manager

RSK-Risk Methodology Group

Receptionist

Reservation Executive

Guest Service Associate-Front Office

Receptionist at Mulund

Community Associate - 689207

Assistant Manager Housekeeping

Assistant Manager - Housekeeping

CSG LAF

Housekeeping Supervisor

Lead - Software Engineer - QUANTS

Centre Manager – Sales & Front Desk | Ayurveda Centre

Manager

Assistant Guest Relations Manager

Concierge Manager

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