Thiruvanmiyur Chennai Tamil Nadu Desktop support technician Jobs – 135 Open Jobs Today

SME Help desk
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
2h
Technical Support Intern
Bytize Technology Solutions —Sholinganallur, Chennai, Tamil Nadu
- From ₹15,000 a month
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick apply
8d
Technical Support Specialist
HCLTech —Ambattur, Chennai, Tamil Nadu
3d
Senior Support Lead - IT Operations
HCLTech —Chennai, Tamil Nadu
- SQL
- Scripting
- Financial services
13d
Senior System Administrator
BOT VFX (INDIA) PRIVATE LIMITED —Chennai, Tamil Nadu
- Scripting
- Linux
- Communication skills
Quick apply
7d
CCTV Technician
Technexo Solutions —Chennai, Tamil Nadu
- Up to ₹30,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
14d
Senior IT Support Facilitator
Sanmina Corporation —Chennai, Tamil Nadu
- Weekend availability
- Oracle
- Software troubleshooting
- SQL
Technical Support Engineer- B.E Chemical/Mechanical
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,50,000 a year
- Full-time
- Bachelor's degree
Technical Support Manager
Eicher —Chennai, Tamil Nadu
- Microsoft Excel
- Bachelor's degree
- Health insurance
VMware & Windows System Administrator
Dart Innovations & Technologies —Villivakkam, Chennai, Tamil Nadu
- English
- Windows
- AWS
Banking Technical Support Executive
EDL Technologies Private Limited —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,20,000 a year
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
14d
Technical Support Engineer
VertX Solutions —Chennai, Tamil Nadu
- Microsoft Outlook
- Software troubleshooting
- Windows
Help Desk Support
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹12,500 - ₹14,000 a month
- Full-time
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
10d
Mainframe MVS / z/OS System Administrator
Kyndryl —Chennai, Tamil Nadu
- Full-time
- DevOps
- Mentoring
- Scripting
Senior System Administrator
Guidehouse —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
Technical Support Executive (Biotech) - Hindi
Medisequence Pvt Ltd —Chennai, Tamil Nadu
- Email
- Microsoft Office
- Master's degree
- Presentation skills
Quick apply
5h
Helpdesk Executive
Mentor Infocomm India Pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Analysis skills
- Health insurance
Quick apply
Senior System Administrator
BOT VFX —Chennai, Tamil Nadu
- Full-time
- Scripting
- Linux
- Communication skills
7d
IT Support Specialist
Roanuz —Chennai, Tamil Nadu
- Full-time
- Azure
- Windows
- SQL
Technical Support & Services Manager
New Wave Computing —Chennai, Tamil Nadu

I want to receive the latest job alerts for desktop support technician in thiruvanmiyur chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near thiruvanmiyur chennai tamil nadu

Senior IT Support jobs in Chennai, Tamil Nadu

Systems Administrator jobs in Chennai, Tamil Nadu

Technical Support Manager jobs in Chennai, Tamil Nadu

Technical Support jobs in Chennai, Tamil Nadu

Technical Support Engineer jobs in Chennai, Tamil Nadu

Cctv Technician jobs in Chennai, Tamil Nadu

Helpdesk Executive jobs in Chennai, Tamil Nadu

Desktop Support jobs in Tamil Nadu

It Govt jobs in West Bengal

Senior It Support jobs in Pune, Maharashtra

Senior It Support jobs in Vadodara, Gujarat

Senior It Support jobs in Bengaluru, Karnataka

Cerebrum It Park, Pune jobs in Kalyani Nagar, Pune, Maharashtra

Technical Support jobs in Delhi

Senior It Support jobs in Uttarakhand

Helpdesk Specialist jobs in Pallavaram, Chennai, Tamil Nadu

Ai Specialist jobs in Remote

Ai Specialist jobs in Kolkata, West Bengal

Systems Administrator jobs in Sriperumbudur, Tamil Nadu

School System Administrator jobs in Tamil Nadu

SME Help desk

NCR -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Knowledge management
Succession planning
Microsoft Access
Microsoft Outlook
Software troubleshooting
Customer service
iOS
Windows
Analysis skills
Bachelor's degree
ITIL
Mentoring
Scripting
ServiceNow
Diploma
Restaurant experience
Communication skills
PowerShell
Active Directory
Help desk
VPN

Full job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Summary

The IT Helpdesk Subject Matter Expert (SME) serves as the primary technical escalation point for the Helpdesk team, providing advanced troubleshooting expertise, mentoring team members, driving service quality improvements, and ensuring adherence to service delivery standards. The SME acts as a bridge between Level 1 support, operational teams, and technical engineering groups to facilitate timely resolution of incidents and requests while maintaining high customer satisfaction.

Key Responsibilities

Technical Leadership

Act as the primary escalation point for complex incidents, service requests, and technical issues.
Provide advanced troubleshooting support for Windows, Microsoft 365, Exchange Online, Teams, Active Directory, VPN, mobile device management (MDM), printers, and enterprise applications.
Perform root cause analysis for recurring issues and recommend preventive actions.
Collaborate with Engineering, Infrastructure, Security, Networking, and Application teams to resolve escalated issues.

Operational Excellence

Monitor ticket queues and ensure SLA compliance across the Helpdesk.
Review incident trends and identify opportunities for process improvements and automation.
Drive first-call resolution and reduction of ticket backlogs.
Assist in major incident management, communications, and stakeholder updates.

Knowledge Management

Create, update, and maintain Knowledge Base articles, SOPs, troubleshooting guides, and training materials.
Ensure technical documentation remains current and accurate.
Promote self-service and knowledge-sharing initiatives within the team.

Team Development

Mentor and coach Helpdesk Analysts and new hires.
Conduct onboarding, cross-training, and refresher training programs.
Perform call audits, ticket quality reviews, and provide constructive feedback.
Support Team Leads in developing team capabilities and succession planning.

Customer Experience

Ensure excellent customer service and communication throughout the incident lifecycle.
Coach team members on expectation setting, active listening, and stakeholder engagement.
Analyze customer satisfaction (CSAT) feedback and implement improvement actions.

Reporting & Governance

Track and report operational KPIs including:
- SLA attainment
- First Contact Resolution
- Customer Satisfaction (CSAT)
- Queue performance
- Escalation trends
Participate in service reviews and continuous improvement initiatives.

Required Technical Skills

Advanced knowledge of:
- Windows 10/11
- Microsoft 365
- Outlook/Exchange Online
- Microsoft Teams
- Active Directory & Group Policy
- VPN and remote access technologies
- Printers and endpoint management
- Mobile device support (iOS/Android)
Strong understanding of ITIL Incident, Request, Problem, and Change Management processes.
Experience with ServiceNow or similar ITSM platforms.
Knowledge of PowerShell scripting and automation is preferred.

Experience & Qualifications

Bachelor's Degree, Diploma, or equivalent qualification in IT, Computer Science, or related field.
4+ years of IT Helpdesk, Service Desk, or End User Support experience.
Previous experience acting as a technical lead, SME, mentor, or escalation resource.
Experience working in a 24x5 or global support environment preferred.

Key Competencies

Strong troubleshooting and analytical skills
Stakeholder and customer management
Coaching and mentoring abilities
Excellent verbal and written communication
Process improvement mindset
Attention to detail
Ability to work under pressure and manage competing priorities
Leadership without direct authority

Success Measures

SLA Compliance > Target
Reduced ticket escalations
Improved First Contact Resolution
Positive CSAT results
Knowledge base growth and adoption
Successful onboarding and development of team members
Reduced dependency on engineering teams through improved Helpdesk capability

This version is positioned as an M1/P2-level SME who acts as the operational right-hand person to the Team Lead, which I believe aligns well with your Chennai Tech Desk model.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Apply Now

Refine Your Search

desktop support technician jobs in thiruvanmiyur chennai tamil nadu

SME Help desk

Technical Support Intern

Technical Support Specialist

Senior Support Lead - IT Operations

Senior System Administrator

CCTV Technician

Senior IT Support Facilitator

Technical Support Engineer- B.E Chemical/Mechanical

Technical Support Manager

VMware & Windows System Administrator

Banking Technical Support Executive

Technical Support Engineer

Help Desk Support

Mainframe MVS / z/OS System Administrator

Senior System Administrator

Technical Support Executive (Biotech) - Hindi

Helpdesk Executive

Senior System Administrator

IT Support Specialist

Technical Support & Services Manager

I want to receive the latest job alerts for desktop support technician in thiruvanmiyur chennai tamil nadu

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected