Wankhede Stadium Maharashtra Customer service representative Jobs – 136 Open Jobs Today

Senior Customer Success Associate — Internal Audit Product Management
JPMorganChase —Mumbai, Maharashtra
- Full-time
- SQL
- Organisational skills
- Agile
3d
Customer Service Representative ( BPO )
brocus it solutions pvt ltd —Sanpada, Navi Mumbai, Maharashtra
- ₹18,000 - ₹38,000 a month
- Call employer
- Customer service
- English
- Master's degree
- Health insurance
- Life insurance
Quick apply
2d
Associate Director - Customer Marketing
Abbott Laboratories —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Business Administration
Index Client Service Specialist
MSCI —Mumbai, Maharashtra
- Full-time
- English
- Finance
- Bachelor's degree
Customer Associate - International Voice Process
Taranta —Sanpada, Navi Mumbai, Maharashtra
- Full-time
- Customer service
- English
- Master's degree
- Food provided
Quick apply
7d
Customer Associate- International Voice Process
Taranta Consultancy —Sanpada, Navi Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Food provided
Quick apply
6d
Customer Support Associate - International Process
Niftel Communications PVT LTD —Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Walk-in
- Customer service
- English
- 12th Pass
- Commuter assistance
- Paid time off
Quick apply
Customer Service Rep I
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Data analysis skills
- Communication skills
Quick apply
7d
International Customer Support Associate
International Customer Support Associate —Mumbai, Maharashtra
- ₹28,000 - ₹40,000 a month
- Email
- Customer service
- English
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
Customer Service Representative – US Voice Process
SatelliteTVDeals2242 —Andheri West, Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Inbound Customer Service Representative
Taranta Consultancy —Sanpada, Navi Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Food provided
Quick apply
Call center & Customer service representative
Hire with Reef —Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
Quick apply
Customer Service Representative- Manufacturing
Therm-x India Engineering and Manufacturing Pvt. Ltd. —Andheri, Mumbai, Maharashtra
- ₹22,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
3d
Associate – Customer Engagement
Mahindra Integrated Business Solutions —Goregaon, Mumbai, Maharashtra
- Bachelor's degree
- Communication skills
Customer Service Representative
Hire with Reef —Mumbai, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- Data entry
Quick apply
Customer Service Representative
Shott Amusement Limited —Andheri West, Mumbai, Maharashtra
- ₹14,600 - ₹15,000 a month
- Weekend availability
- English
- 12th Pass
- Bachelor's degree
- Paid time off
Quick apply
Customer Success Associate | Commerce Global
Fynd —Mumbai, Maharashtra
- English
- Bachelor's degree
- APIs
Quick apply
Index Client Service Associate
MSCI —Mumbai, Maharashtra
- Full-time
- English
- Finance
- Bachelor's degree
Customer Service Representative - Sales Voice Process (International)
FB Veritas TechP —Mumbai, Maharashtra
- ₹48,000 - ₹55,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Customer Service Representative
Gurukrupa Placement —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
Quick apply
2d

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Senior Customer Success Associate — Internal Audit Product Management

JPMorganChase -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
3 days ago

Qualifications

Data modelling
Alteryx
SQL
Organisational skills
Agile
AI
Communication skills

Full job description

JOB DESCRIPTION

Internal Audit (IA) is an independent function at JPMorganChase that aims to enhance and protect the firm by providing risk-based and objective assurance, advice, and insight. We work with every Line of Business and Corporate Function to assess the internal control processes that drive our global business, identifying areas of improvement to help safeguard the firm.

IA Product Management is part of Audit, Strategy, Innovation and Practices (ASIP) and is a single, accountable organization that brings collective expertise together to own the end-to-end lifecycle of Internal Audit products and deliver consistent, high-quality audit outcomes. In partnership with Audit Tech and stakeholders, it governs delivery, manages demand and change, and monitors product health (availability, performance, defects) to ensure reliable tools and a seamless user experience and also champions IA's data-first strategy by improving data quality, enrichment, and usability to enable analytics, data-driven audit decisions, and greater business impact.

As a Senior Customer Success Associate within IA Product Management, you will develop and maintain strong relationships with internal customers (audit teams and stakeholders). You will also elevate the customer journey by translating product insights into trusted partnerships and enabling Internal Audit teams to realize value from ASIP products through proactive engagement, onboarding, and continuous improvement. You'll support adoption and retention of key audit products by running enablement, gathering feedback, tracking success metrics, and partnering with Product and Technology teams to improve user experience and outcomes. This role is based in Mumbai and requires strong stakeholder management, structured execution, and comfort operating in a matrixed organization.

Job responsibilities:

Own end-to-end product support ticket intake, triage, and execution through closure: capture accurate topic/module details; resolve user-education/standard requests where possible; route potential defects to product owners; ensure required tagging (team + category); and close the loop with users on outcomes and timelines.
Monitor and improve service performance by tracking ticket volumes, aging (e.g., average days open), and resolution patterns; identify bottlenecks and drive operational improvements.
Translate feedback into actionable prioritization inputs by consolidating feedback into clear problem statements, tracking requests through status, and supporting feature request governance and follow-through.
Support AI/ML lifecycle governance and model monitoring by coordinating required intake/approvals, maintaining documentation and control evidence, partnering with model owners on periodic performance/health reviews (e.g., drift, data quality, stability), and tracking remediation actions through to closure.
Provide operational communications across incidents, service updates, and operational changes; tailor messaging to user groups and ensure consistent updates through resolution.
Support access management operations across onboarding/offboarding: monitor provisioning/deprovisioning performance, handle exceptions, and ensure controls are executed consistently; perform BAU access activities to free leadership capacity for strategic work.
Monitor business and technical data quality by reviewing exceptions based on thresholds (e.g., completeness, accuracy, timeliness), including Business Data Quality (BDQ) / Technical Data Quality (TDQ) monitoring as scope grows; analyze exceptions, follow up, and translate trends/root causes with Technology and data owners into prioritized remediation.
End-to-end data management: establish governance policies, drive data quality (profiling, controls, issue/RCA, KPIs), manage metadata (glossary, lineage, catalog adoption), and enforce data lifecycle practices (classification, retention, archival, disposal).
Support audit support tool monitoring in APAC to enable a follow-the-sun support model, including monitoring, exception triage/follow-ups, and timely user support outside US hours.
Coordinate across partners (Product, Technology, Controls, Audit Teams) to drive follow-ups, manage escalations, and close the loop with customers.
Support product-led initiatives as needed by driving execution tracking, managing dependencies, and coordinating stakeholders through closure.

Required qualifications, capabilities, and skills:

7+ years of experience (or equivalent expertise) in customer success, business management, chief of staff, client services, product operations, program coordination, or stakeholder-facing roles within product/technology environments.
Demonstrated ability to influence adoption through enablement, relationship-building, and structured follow-through.
Excellent communication and interpersonal skills, with the ability to engage stakeholders across levels and functions.
Proven ability to learn new technologies quickly and enable others through demos, documentation, and training.
SQL proficiency - write queries to inspect, analyze, and validate data across database tables.
Data Profiling - ability to perform data profiling, anomalies in the data and then root cause analysis on the Data Quality Issues.
Define and execute the operating model for business glossary, metadata standards, lineage coverage, data quality controls, and governance.
Strong organizational skills with the ability to manage multiple priorities and deliver consistently in a fast-paced, matrixed environment.

Preferred qualifications, capabilities, and skills:

Familiarity with risk, controls, audit, governance, or other regulated/controlled environments.
Experience creating lightweight reporting and insights; summarizing themes into executive-ready updates.
Experience partnering with Product/Technology teams on incident triage, root-cause themes, and continuous improvement follow-ups.
Deeper data modeling/architecture knowledge, hands-on experience with data catalog/lineage/DQ/MDM tools, BI/analytics fluency, Agile/product delivery, and change-management.
Sound knowledge of Alteryx skilled in building automated workflows to clean, blend, and analyze complex data for rapid business insights.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

customer service representative jobs in wankhede stadium maharashtra

Senior Customer Success Associate — Internal Audit Product Management

Customer Service Representative ( BPO )

Associate Director - Customer Marketing

Index Client Service Specialist

Customer Associate - International Voice Process

Customer Associate- International Voice Process

Customer Support Associate - International Process

Customer Service Rep I

International Customer Support Associate

Customer Service Representative – US Voice Process

Inbound Customer Service Representative

Call center & Customer service representative

Customer Service Representative- Manufacturing

Associate – Customer Engagement

Customer Service Representative

Customer Service Representative

Customer Success Associate | Commerce Global

Index Client Service Associate

Customer Service Representative - Sales Voice Process (International)

Customer Service Representative

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