Thiruvananthapuram Kerala Delivery Jobs – 99 Open Jobs Today

Service Delivery Manager (DFS)
HCLTech —Thiruvananthapuram, Kerala
- Management
- PMP
- Analysis skills
2h
Java Tech Lead- 100% Remote
VGreen Technology Solutions (VGreenTEK) —Thiruvananthapuram, Kerala
- ₹90,000 - ₹1,00,000 a year
- Remote
- Oracle
- Java
- SQL
Quick apply
Accountant cum Office Assistant
MEHAR —Vattiyoorkavu, Thiruvananthapuram, Kerala
- From ₹10,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
3d
MENA - TAX ACR - Manager
EY —Thiruvananthapuram, Kerala
- Microsoft Outlook
- GAAP
- Diploma
13d
Finance Manager
Gemini Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Technical Lead
Agilitegroup —Thiruvananthapuram, Kerala
- ₹16,00,000 - ₹22,00,000 a year
- Full-time
- Oracle
- Java
- Master's degree
Lead I - Software Engineering-java,spring boot,kafka,microservices,
UST —Thiruvananthapuram, Kerala
- Java
- AWS
- Software development
Quick apply
Lead II - Software Engineering-java,spring boot,microservices,api,
UST —Thiruvananthapuram, Kerala
- Java
- Software development
- APIs
Quick apply
Lead R2R
RM Education Limited —Thiruvananthapuram, Kerala
- Microsoft Excel
- ERP systems
- English
12d
Lead Engineer - Java / J2EE
QBurst —Thiruvananthapuram, Kerala
- Azure
- Java
- Databases
Lead I - Software Engineering
UST —Thiruvananthapuram, Kerala
- DevOps
- Java
- Databases
Quick apply
Senior SAP BRIM ABAP Developer- 100% Remote
VGreen Technology Solutions (VGreenTEK) —Thiruvananthapuram, Kerala
- ₹1,20,000 - ₹1,35,000 a month
- Remote
- APIs
- Agile
Quick apply
Senior Java Development Engineer
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Java
- Master's degree
- Databases
- Health insurance
Senior Dot Net Developer
Klystron Technologies —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Quick apply
1d

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Sales Manager – Cloud / SaaS / Cybersecurity / HPC
F9 Infotech It Solutions Private Limited —Thiruvananthapuram, Kerala
We are looking for an experienced Sales Manager with a strong background in Enterprise IT Solution Sales, Cloud Technologies, SaaS, Cybersecurity, and High-…
Quick apply
Associate III - Cloud Infrastructure Services
UST —Thiruvananthapuram, Kerala
Participate in production support activities, incident response, maintenance windows, and on-call rotations as required.
Quick apply
6d

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Service Delivery Manager (DFS)

HCLTech -
Thiruvananthapuram, Kerala

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Job details

2 hours ago

Qualifications

Six Sigma Certification
Knowledge management
Succession planning
ITIL Certification
Management
PMP
Multilingual
IT service management
Information security
Analysis skills
ITIL
ServiceNow
AI
Communication skills

Full job description

| Trivandrum, KeralaPune, Maharashtra
Job Summary

We are seeking a highly experienced Service Delivery Manager to lead a large-scale Global Service Desk operation of approximately 600 FTEs based in Trivandrum, Kerala. This is a senior leadership position that owns end-to-end service delivery, commercial performance and people leadership for a multi-geography, multi-lingual support environment.

The successful candidate will bring strategic vision, operational excellence and a demonstrated ability to drive continuous improvement in a dynamic, high-volume environment. You will be the primary point of accountability to clients and internal leadership for service quality, contractual commitments and transformation outcomes.

Key Responsibilities
Service Delivery Ownership — Own end-to-end delivery of the Global Service Desk, ensuring consistent service quality across all supported regions, shifts and channels (voice, chat, email, self-service and walk-up).
SLA / KPI Governance — Define, monitor and consistently achieve contractual SLAs, KPIs and XLAs. Drive root cause analysis on breaches, own remediation plans and publish accurate performance reporting to clients and leadership.
Stakeholder Management — Act as the senior escalation point for clients and internal stakeholders. Build trusted relationships with client executives, technology towers, vendors and support functions; lead governance forums, QBRs and service review meetings.
P&L Management — Own the profit and loss for the account/delivery unit. Manage cost of delivery, pyramid and span optimisation, resource utilisation, budgeting, forecasting and revenue assurance; identify and pursue growth and upsell opportunities.
People Leadership — Lead, coach and develop a large organisation of approximately 600 FTEs through a layered management structure. Own workforce planning, hiring, capability building, engagement, attrition control and succession planning.
Service Desk Automation & Transformation — Drive the automation and self-heal agenda — chatbots/virtual agents, AI-led triage and routing, knowledge-centred service, ticket avoidance, shift-left and zero-touch resolution — to reduce contact volumes and improve end-user experience.
ITSM & Process Excellence — Ensure disciplined execution of Incident, Request, Problem, Change and Knowledge Management processes in line with ITIL best practice; own the ServiceNow/ITSM platform roadmap, configuration priorities and data quality from a delivery perspective.
Continuous Improvement & Quality — Establish a continuous service improvement culture; own CSAT/NPS and end-user experience outcomes, quality frameworks, audit readiness and compliance with information security and contractual obligations.
Operational Resilience — Ensure business continuity, 24x7 coverage planning, seat and infrastructure readiness, and risk management for a fully work-from-office delivery footprint.
Skill Requirements
Minimum 15+ years of Global Service Desk experience in reputed organisations, with significant time in senior delivery leadership roles.
Proven expertise in stakeholder management, including client executive engagement and governance at CXO level.
Strong background in SLA/KPI definition, measurement and service delivery assurance in outsourced/managed services environments.
Demonstrated ability in P&L management — budgeting, cost optimisation, margin improvement and commercial governance.
Effective people management experience leading large teams; experience managing several hundred FTEs is essential.
Hands-on experience delivering Service Desk automation initiatives and measurable ticket reduction or shift-left outcomes.
Excellent working knowledge of ServiceNow / ITSM platforms and ITIL processes; ITIL certification preferred.
Strong analytical, reporting and communication skills, with the ability to translate operational data into executive-level insight.
Willingness to work from the Trivandrum office and support a 24x7 global operating model.
Other Requirements
Experience transitioning or scaling a large global service desk, including transformation or ramp-up programmes.
Exposure to AI-led support, observability and experience-level agreements (XLAs).
Multi-lingual or multi-geography support delivery experience.
Relevant certifications such as ITIL v4 Managing Professional, PMP, Six Sigma Green/Black Belt or COPC.
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delivery jobs in thiruvananthapuram kerala

Service Delivery Manager (DFS)

Java Tech Lead- 100% Remote

Accountant cum Office Assistant

MENA - TAX ACR - Manager

Finance Manager

Technical Lead

Lead I - Software Engineering-java,spring boot,kafka,microservices,

Lead II - Software Engineering-java,spring boot,microservices,api,

Lead R2R

Lead Engineer - Java / J2EE

Lead I - Software Engineering

Senior SAP BRIM ABAP Developer- 100% Remote

Senior Java Development Engineer

Senior Dot Net Developer

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