Hyderabad Telangana Communication skills trainer Jobs – 115 Open Jobs Today

CS Quality & Training Lead
DAZN —Hyderabad, Telangana
- Full-time
- Customer service
- Classroom experience
Quick apply
Senior Quality Assurance Analyst
DAZN —Hyderabad, Telangana
- Full-time
- Customer service
- Classroom experience
Quick apply
Specialist - Customer Care
HCLTech —Hyderabad, Telangana
- Customer service
- Public speaking
- Microsoft Office
4d
ROBOTICS/STEM TRAINER
BCTLABS STEM Academy —L. B. Nagar, Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- English
- Health insurance
- Life insurance
Quick apply
14d
Trainer - Multi Cloud (AWS/Azure) & Devops
Intellentech —Hyderabad, Telangana
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
- Health insurance
Quick apply
Digital Marketing Trainer DNDMTB15
Digital Nest Info Media —Hyderabad, Telangana
- Full-time
- Public speaking
- Communication skills
- Teaching experience
TGT English
Ignis Careers Pvt Ltd —Hyderabad, Telangana
- ₹22,000.00 - ₹32,422.11 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Technical Trainer Mobile service
Run Service Infocare Pvt Ltd —Hyderabad, Telangana
- ₹30,000 - ₹35,000 a month
- Software troubleshooting
- Analysis skills
- In-person
Quick apply
Digital Marketing Trainer
Digital Nest Info Media —HITEC City, Hyderabad, Telangana
- Full-time
- Public speaking
- Communication skills
- Teaching experience
Java Backend Trainer
Keykoders —Kukatpally, Hyderabad, Telangana
- ₹1,000 - ₹2,000 a day
- Full-time
- Java
- JavaScript
- In-person
Quick apply
11d
Technical Trainer Electronics Repair and Service
Run Service Infocare Pvt Ltd —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Science Trainer
Naresh I Technologies —Hyderabad, Telangana
- ₹5,98,185.95 - ₹19,70,865.76 a year
- Part-time
- Presentation skills
- Machine learning
- In-person
Quick apply
Java Trainer
Ekalasaala —Hyderabad, Telangana
- Part-time
- Remote
- Doctoral degree
- Java
- Master's degree
- Work from home
Quick apply
2d
Data Science Trainer
Itvedant —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- SQL
- Health insurance
Embedded and IOT Trainer
Ekalasaala —Hyderabad, Telangana
- Part-time
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
2d
Civil trainer
EduCADD —Dilsukhnagar, Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Civil engineering
- Master's degree
Quick apply
2d
Civil AutoCAD Trainer
Ekalasaala —Hyderabad, Telangana
- Part-time
- Remote
- AutoCAD
- Civil engineering
- Doctoral degree
- Work from home
Quick apply
2d
Tally ERP
Sri Gajanan E-slates Private Limited —HITEC City, Hyderabad, Telangana
- ₹40,000 - ₹65,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
Tax Senior-EMEA - Global Tax- G&D -Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Tally ERP Trainer
Sri Gajanan E-slates Private Limited —HITEC City, Hyderabad, Telangana
- ₹45,000 - ₹65,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply

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CS Quality & Training Lead

DAZN -
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time

Qualifications

Cloud architecture
Customer service
Quality assurance
Classroom experience

Full job description

Description

DAZN, a tech-first sports streaming platform, is revolutionizing how fans experience live sports. With over 20 million paying subscribers across more than 200 countries and territories, we stream an extensive range of sports, including, football, boxing, racing, and basketball. As well as reputed leagues such as, FIFA Club World Cup, NFL Game Pass, and the National League. In the first half of 2024 alone, DAZN broadcasted 30,000 unique live sporting events to over 1.4 billion ready-to-connect devices in more than 200 markets. Our cutting-edge cloud-based architecture enables us to deliver seamless streaming experiences to millions of concurrent viewers across multiple platforms and devices.

As a Customer Service Trainer and Quality Analyst, you will be the primary resource for developing and maintaining employee skills and service quality while facilitating knowledge sharing to align with company goals and customer expectations. You will monitor and analyze performance to identify opportunities for continuous improvement. Additionally, you will also act as a liaison between the customer service team and management, ensuring effective communication and alignment of training and quality initiatives.

Key Responsibilities

1. Training and Development:

Design, develop, and deliver training programs for new hires and existing employees.
Conduct onboarding sessions to familiarize employees with company policies, systems, and expectations.
Update training materials regularly based on new processes and product updates.
Evaluate the effectiveness of training programs through employee assessments and feedback.

2. Quality Monitoring and Analysis:

Monitor and evaluate customer interactions (emails/chats) to ensure compliance with quality standards.
Develop and maintain quality frameworks and scorecards to assess team performance.
Identify knowledge gaps and recommend targeted training sessions for improvement.
Provide constructive feedback and coaching to customer service agents.
Analyse trends in customer complaints and performance metrics to identify areas for improvement.
Generate detailed reports on service quality and training outcomes for management review.

3. Shared Responsibilities:

Collaborate with management to align training and quality objectives with organizational goals.
Work on strategic projects and ensure business readiness
Stay updated on industry best practices and incorporate them into training and quality programs.
Promote a culture of continuous learning and service excellence within the team.
Ensure all customer service employees are equipped with the skills and knowledge to meet and exceed customer expectations.
Work across markets and regions globally

Skills, Knowledge & Expertise

4+ years of experience of global experience in customer service
Quality assurance, training design and delivery experience (virtual/classroom/blended)
Worked with different countries and understand how local market nuances impact quality
Experience working in a digital world, with digital contact channels
Good planning and execution skills
An analytical, inquisitive and problem-solving approach
Excellent stakeholder management
Clear and concise communication
A keen interest in sports
Zendesk Knowledge

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

Quick apply

Refine Your Search

communication skills trainer jobs in hyderabad telangana

CS Quality & Training Lead

Senior Quality Assurance Analyst

Specialist - Customer Care

ROBOTICS/STEM TRAINER

Trainer - Multi Cloud (AWS/Azure) & Devops

Digital Marketing Trainer DNDMTB15

TGT English

Technical Trainer Mobile service

Digital Marketing Trainer

Java Backend Trainer

Technical Trainer Electronics Repair and Service

Data Science Trainer

Java Trainer

Data Science Trainer

Embedded and IOT Trainer

Civil trainer

Civil AutoCAD Trainer

Tally ERP

Tax Senior-EMEA - Global Tax- G&D -Hyderabad

Tally ERP Trainer

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