Front Line Manager - HRO - Employee Lifecycle Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Manager: HRO This role is responsible for managing end-to-end recruitment operations onboarding and compliance processes to ensure a seamless candidate and employee experience. This role oversees the administration of job requisitions sourcing interview coordination offer management and new hire data processing in alignment with organizational policies and service-level standards. The incumbent ensures data accuracy compliance and timely updates across HR systems such as Workday SAP or Success Factors. Additionally the role is accountable for maintaining recruitment metrics supporting audit and reporting requirements and ensuring background verification and onboarding documentation are completed accurately. Partnering closely with recruiters hiring managers and HR partners the Assistant Manager drives operational efficiency process governance and continuous improvement across the hiring and onboarding lifecycle. Responsibilities: - 1.Contractor Employee Screening and Onboarding: - Create and manage background check (BGC) packages in third-party vendor systems according to Customer client requirements. - Initiate BG Cs through Customer-approved third-party vendors validate results against the approved matrix and report results into the system of record. - Monitor BGC progress and analyze results for clear and unclear cases. - Prepare reports highlighting key employee screening observations and recommendations for Customer review. - Respond to and resolve queries from internal employees vendors and candidates regarding BGC processes. - Handle low-complexity BGC adjudication scenarios using the Customer-approved decision matrix. - Communicate hiring recommendations to the Customer team and convey decisions to candidates per approved methods/templates. - Escalate high-complexity or unclear cases to the Customer-retained team. - Collect and submit BGC documentation to support client audits ensuring timely delivery. - Run and provide reports to the Customer-retained team as required. - Verify and report completion status of onboarding documentation to Customer HR. - Perform I-9 verification and other work eligibility checks where applicable. - Validate contractor background check completion from the designated third-party vendor. - Track and confirm completion of contractual employment agreements with Customer. - Coordinate with contractors throughout the onboarding journey until day-one. - Respond to contractor queries related to onboarding process compliance logistics and day-one readiness. - Consolidate onboarding readiness status (documentation BGC IT readiness training) and report to Customer HR. - Confirm day-one readiness to Customer HR team. - Job Requisition & Description Management - Post jobs on internal and external job boards (career site referral portal job boards). - Validate and update s ensuring accuracy in location recruiter details and other key fields. - Maintain version control and ensure timely updates upon approval. - Provide recruitment metrics aligned with organizational and business KP Is. - Coordinate requisition approvals and status updates with hiring managers and HR partners. - Sourcing & Screening - Initiate sourcing per recruitment plan via job boards internal portals and employee referrals. - Source and screen resumes based on mandatory and preferred
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources - International (SPHRi) - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM), SHRM Certified Professional (SHRM-CP) - ProtouchProtouch
Required Skills
Amazon Web Services (AWS), Data Visualization, Human Resources Operations, IT Service Desk, Lean Six Sigma (LSS), Stakeholder Management, Workday
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
HRO - Employee Lifecycle Management
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
