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The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team
About the Role
REPORTS TO: Head of Data, Digital & Technology (DD&T) – Area (Europe / Intercontinental)
Working in close collaboration with cross functional partners across the Cluster, IBU and ICC/GCC teams, you will lead and deliver Digital Customer Experience enablement for the Cluster while managing and developing Digital CX Leads within your remit
Act as the ‘Area’ level lead for adoption, capability maturity, and value realization of Customer Engagement, Content, CRM, and Omnichannel capabilities, ensuring global solutions are effectively deployed, adopted, and optimized to deliver business value within local markets, setting direction and standards while remaining hands‑on in local markets and initiatives.
Enable local teams to execute customer engagement, content, and omnichannel capabilities effectively by ensuring the right technical setup, standards, and capabilities are in place.
Skills and qualifications:
People Leadership and Capability Development. Directly manage and coach Digital Cx Leads within the Area. Set clear objectives, priorities and ways of working aligned to Area and Global DD&T direction. Build a high‑performing, engaged Digital CX community across Area through mentoring, capability uplift and shared practices. Act as escalation point for complex delivery, capability and resourcing issues.
Drive cluster adoption, capability maturity, and value realization of Customer Experience and Omnichannel capabilities. Ensure consistent, high-quality use of Takeda's customer engagement and MarTech platforms and enable rollout of new CX capabilities (eg. new channels).
Enable LOC execution capability (native language, local context) and, where compliant, controlled SFMC execution access to enable fast and simplified delivery of routine campaigns
Lead CRM migration in the cluster, as part of the CXF program. Lead cluster‑level preparation, readiness and enablement for the CRM migration. Support configuration choices and local integrations while preventing unnecessary customization or technical debt
Drive adoption of Content Factory and Content Innovation capabilities. Enable and support capabilities such as Aprimo, Content Hub, AssembleIQ, content reuse, content activation, and modular content approaches while developing local capabilities and understanding of new content ways of working.
Ensure specific CX Commercial and Medical Data standards are followed during local execution. Ensure content and campaign execution produces structured, high‑quality data to support insights, reporting, and optimization. Work closely with the Cluster Data Manager to ensure interoperability, consistency, and analytics readiness.
Collect structured feedback from local users and provide input to IBU and Global DD&T teams. Systematically capture pain points, unmet needs, capability gaps, and successful practices across the Digital CX ecosystem and translate them into clear, actionable inputs for global product and platform teams.
Builds strong cross functional networks. Works seamlessly with Commercial, Medical, Data, Technology, Compliance and Global DD&T teams.
7+ years of experience in Digital, CRM, MarTech or Customer Experience platforms, preferably in Life Sciences.
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
Flexible work environment, including hybrid working
Comprehensive Healthcare Insurance Plans for self, spouse, and children
Group Term Life Insurance and Group Accident Insurance programs
Employee Assistance Program
Broad Variety of learning platforms
Diversity, Equity, and Inclusion Programs
Reimbursements – Home Internet & Mobile Phone
Employee Referral Program
Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
ABOUT ICC IN TAKEDA:
Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
IND - Bengaluru
Employee
Regular
Full time
