Badli Delhi Delhi Centre manager / centre Jobs – 132 Open Jobs Today

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- Master's degree
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Cross Technology Service Delivery Field Support Engineer (L1)
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Redial Clinic Pvt Ltd —Green Park, Delhi, Delhi
- ₹45,00,000 - ₹80,00,000 a year
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- Mentoring
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- Paid time off
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Quick apply
1d
Manager – Internal Controls and Risk Management M-F
Safran —Delhi, Delhi
- Full-time
- English
- Master's degree
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MAHABODHI GLOBAL FOUNDATION —Barakhamba, Delhi, Delhi
- ₹22,000 - ₹30,000 a month
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- Full-time
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NTT DATA —Delhi, Delhi
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NTT Ltd —Delhi, Delhi
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Accord Manpower Services —New Delhi District, Delhi
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The Yellow Coin Communication —Jasola, Delhi, Delhi
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SAP FICO Manager Mumbai Mumbai
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Senior Administrator - UCC Development Tools

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

Apply Now

Job details

13 days ago

Qualifications

CI/CD
Computer Science
Call center experience
DevOps
Git
AWS
Bachelor's degree
Terraform
Continuous integration
APIs
Agile
S3
DynamoDB
GitLab
Identity & access management
Information Technology

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

you will be responsible for optimizing Amazon Connect development, deployment and maintenance. With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles, enabling us to deliver the highest quality solutions to our customers and rapid onboarding of business units.\\\\r\\\\n\\\\r\\\\nKey Responsibilities and Competencies: \\\\r\\\\n\\\\r\\\\n1. Amazon Connect Management: Configure, manage, and optimize Amazon Connect and surrounding AWS service (completely as code) for our contact centre operations, ensuring smooth customer interactions and efficient omnichannel contact routing.\\\\r\\\\n\\\\r\\\\n2. Infrastructure as Code (IaC): Leverage Terraform to implement infrastructure as code practices, automating the provisioning and scaling of resources on AWS within our AWS Landing Zones.\\\\r\\\\n\\\\r\\\\n3. CI/CD Pipelines: Develop and maintain robust CI/CD pipelines using Terraform and GitLab, facilitating seamless and automated software delivery.\\\\r\\\\n\\\\r\\\\n4. Monitoring, Scaling and Observability: Implement monitoring solutions for our systems and use data-driven insights to make scaling decisions, ensuring optimal performance of the platform and mitigation of any issues that may occur.\\\\r\\\\n\\\\r\\\\n5. Security and Compliance: As a part of a regulated business, you will look to continually improve security measures and ensure compliance with both industry and internal standards, working regularly with our landing zone, security, and compliance teams to review and improve security policies.\\\\r\\\\n\\\\r\\\\n6. Agile Collaboration: Collaborate closely with development and operations teams to foster an agile mindset, promote DevOps practices, and facilitate rapid and reliable software releases.\\\\r\\\\n\\\\r\\\\n7. Documentation: Maintain clear and up-to-date documentation of configurations, processes, and best practices.\\\\r\\\\n\\\\r\\\\n8. Problem Resolution: Respond to and resolve technical issues in a timely manner, collaborating with cross-functional teams to address root causes.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nRequired Experience / Technical Skills / Qualifications\\\\r\\\\n• Bachelor\\\\\\\'s degree in Computer Science, Information Technology, or a related field.\\\\r\\\\n• AWS Certified Associate Architect / Sysops Administrator (*Essential)\\\\r\\\\n• 5yr Contact Centre Technology experience (ACD Routing, Skills based routing, etc) with a demonstratable knowledge of contact centre operations and metrics.\\\\r\\\\n• 5yr Proven experience as a customer facing Amazon Connect DevOps Engineer.\\\\r\\\\n• 5yrs Proven experience supporting and maintaining Amazon Connect completely as code via pipelines (without access to console, AWS CLI, or direct access to production environment)\\\\r\\\\n• 5yrs Expert Proficiency with Terraform Infrastructure as Code deployments into AWS for the following Amazon Services (and associated configurations of): \\\\r\\\\n\\\\r\\\\n \\\\r\\\\no Amazon Connect\\\\r\\\\no DynamoDB\\\\r\\\\no Lambda Functions\\\\r\\\\no IAM\\\\r\\\\no Kinesis Streams\\\\r\\\\no API Gateway\\\\r\\\\no Lex\\\\r\\\\no S3 Storage\\\\r\\\\no SQS message bus queuing service\\\\r\\\\no SNS notifications service\\\\r\\\\no Pinpoint\\\\r\\\\no AWS Systems Manager\\\\r\\\\no OpenSearch\\\\r\\\\no CloudFront\\\\r\\\\no Step Functions\\\\r\\\\no KMS (Key Management Service)\\\\r\\\\n \\\\r\\\\n\\\\r\\\\n• 5yrs Expert Proficiency with Gitlab CI/CD pipelines and orchestration for the deployment of resources and configuration items within the following areas: \\\\r\\\\no Amazon Connect Users, Agent hierarchy, Contact Flows, Routing Profiles, Number Management, etc.\\\\r\\\\no Provisioning, population, and

Key Responsibilities

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

Skill Requirements

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

Other Requirements

With focus on Amazon Connect Contact Centre, surrounding AWS services as well as Terraform and GitLab, your role will be pivotal in ensuring our systems are reliable, scalable, and aligned with agile principles

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centre manager / centre jobs in badli delhi delhi

Senior Administrator - UCC Development Tools

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