India Customer support executive (us voice process) Jobs – 139 Open Jobs Today

Customer Support Executive
BETSOL —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Communication skills
Quick apply
8h
Tamil voice process
Young Minds Technology Solutions Pvt Ltd —Tirupati, Andhra Pradesh
- From ₹15,000 a month
- Full-time
- English
- Research
- Master's degree
Quick apply
1d
Customer Support Executive - (US Voice Process)
Phykon —India
- Rotational shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Technical Support Specialist (Voice Process - US Region)
Phykon —India
- Rotational shift
- English
- Communication skills
Quick apply
Customer Care Executive
Kohler India Corporation —India
- Weekend availability
- CRM software
- Customer service
- Bachelor's degree
Technical Support Executive – Voice Process
Phykon —India
- Rotational shift
- English
Quick apply
Utility Coordination Executive (US Process – EV Infrastructure)
UNIVERSAL EV INDIA PVT LTD —Remote
- ₹20,000 a month
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1h
Non-Voice Customer Support Executive
Capgemini Sogeti —Kolkata, West Bengal
- Rotational shift
- English
- Analysis skills
- Bachelor's degree
- Health insurance
2h

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Based on your search for customer support executive (us voice process)

Customer Support Executive
BETSOL —Bengaluru, Karnataka
1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are…
Quick apply
8h
Tamil voice process
Young Minds Technology Solutions Pvt Ltd —Tirupati, Andhra Pradesh
 1-3 years of experience in customer support, preferably in the education or EdTech sector. We are looking for a passionate and experienced/Fresher to join us…
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Customer Support Executive

BETSOL -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
8 hours ago

Qualifications

Live chat
Call centre
English
Bachelor's degree
Customer support
Communication skills

Full job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

Learn more at betsol.com

Job Description

About the Role

The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.

Responsibilities

Provide timely and effective resolution to customer queries via voice and chat support
Respond to customers in a professional, empathetic, and solution-oriented manner
Handle simple to complex customer issues and ensure first-time resolution where possible
Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
Meet productivity, quality, and performance metrics as defined by the process or manager
Ensure compliance with all company policies, procedures, and quality guidelines
Maintain accurate documentation of customer interactions and resolutions
Focus on achieving high customer satisfaction levels and service quality benchmarks
Be flexible to work extended hours during high-volume periods, when required
Perform additional tasks as assigned in line with business needs

Looking For

1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are also encouraged to apply.

Mandatory Skills

A. Technical / Functional Skills

Experience in Customer Support / Contact Center / Voice or Chat Process
Ability to troubleshoot and resolve customer queries effectively
Experience handling service metrics and adherence to SLAs

B. Soft Skills

Customer-focused mindset with strong problem-solving skills
Strong verbal and written communication skills (English)
Self-motivated and ability to work with minimal supervision
Ability to remain calm and composed in high-pressure situations
Strong attention to detail and ownership of tasks

Good to Have Skills

Prior experience in US voice support
Exposure to CRM or ticketing tools
Experience working in global support environments

Qualifications

Graduate in any discipline
Relevant experience may be considered in lieu of formal education

Additional Information

5 working days per week
2 rotational weekly offs (not necessarily Saturday/Sunday)
Willingness to work US time zones / rotational shifts
Flexibility to extend working hours during business peak periods

Quick apply

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