Choolaimedu Chennai Tamil Nadu Desktop support technician Jobs – 141 Open Jobs Today

SME Help desk
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
5h
Technical Support Intern
Bytize Technology Solutions —Sholinganallur, Chennai, Tamil Nadu
- From ₹15,000 a month
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick apply
9d
Senior System Administrator
BOT VFX —Chennai, Tamil Nadu
- Full-time
- Scripting
- Linux
- Communication skills
7d
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Windows
Operations TL
Fusion Innovative —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Bachelor's degree
Presales / Technical Support Engineer
Securden —Chennai, Tamil Nadu
- Email
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Helpdesk Executive- Residential Apartments
Gointegra Facility Mangement Privated Limited —Pallikaranai, Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
- In-person
Quick apply
10d
Helpdesk Executive- Residential Apartments
Uniservice —Pallikaranai, Chennai, Tamil Nadu
- ₹60,000 - ₹70,000 a year
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Technical Support Engineer
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Level 1 IT Support Engineer
Newgen Software —Chennai, Tamil Nadu
- Computer science
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- Software troubleshooting
2h
Lead Technical Support Engineer
GE Vernova —Chennai, Tamil Nadu
- Full-time
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- Bachelor's degree
- Travel
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Technical Support Executive (Biotech) - Hindi
Medisequence Pvt Ltd —Chennai, Tamil Nadu
- Email
- Microsoft Office
- Master's degree
- Presentation skills
Quick apply
9h

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SME Help desk

NCR -
Chennai, Tamil Nadu

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Job details

Full-time
5 hours ago

Qualifications

Knowledge management
Succession planning
Microsoft Access
Microsoft Outlook
Software troubleshooting
Customer service
iOS
Windows
Analysis skills
Bachelor's degree
ITIL
Mentoring
Scripting
ServiceNow
Diploma
Restaurant experience
Communication skills
PowerShell
Active Directory
Help desk
VPN

Full job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Summary

The IT Helpdesk Subject Matter Expert (SME) serves as the primary technical escalation point for the Helpdesk team, providing advanced troubleshooting expertise, mentoring team members, driving service quality improvements, and ensuring adherence to service delivery standards. The SME acts as a bridge between Level 1 support, operational teams, and technical engineering groups to facilitate timely resolution of incidents and requests while maintaining high customer satisfaction.

Key Responsibilities

Technical Leadership

Act as the primary escalation point for complex incidents, service requests, and technical issues.
Provide advanced troubleshooting support for Windows, Microsoft 365, Exchange Online, Teams, Active Directory, VPN, mobile device management (MDM), printers, and enterprise applications.
Perform root cause analysis for recurring issues and recommend preventive actions.
Collaborate with Engineering, Infrastructure, Security, Networking, and Application teams to resolve escalated issues.

Operational Excellence

Monitor ticket queues and ensure SLA compliance across the Helpdesk.
Review incident trends and identify opportunities for process improvements and automation.
Drive first-call resolution and reduction of ticket backlogs.
Assist in major incident management, communications, and stakeholder updates.

Knowledge Management

Create, update, and maintain Knowledge Base articles, SOPs, troubleshooting guides, and training materials.
Ensure technical documentation remains current and accurate.
Promote self-service and knowledge-sharing initiatives within the team.

Team Development

Mentor and coach Helpdesk Analysts and new hires.
Conduct onboarding, cross-training, and refresher training programs.
Perform call audits, ticket quality reviews, and provide constructive feedback.
Support Team Leads in developing team capabilities and succession planning.

Customer Experience

Ensure excellent customer service and communication throughout the incident lifecycle.
Coach team members on expectation setting, active listening, and stakeholder engagement.
Analyze customer satisfaction (CSAT) feedback and implement improvement actions.

Reporting & Governance

Track and report operational KPIs including:
- SLA attainment
- First Contact Resolution
- Customer Satisfaction (CSAT)
- Queue performance
- Escalation trends
Participate in service reviews and continuous improvement initiatives.

Required Technical Skills

Advanced knowledge of:
- Windows 10/11
- Microsoft 365
- Outlook/Exchange Online
- Microsoft Teams
- Active Directory & Group Policy
- VPN and remote access technologies
- Printers and endpoint management
- Mobile device support (iOS/Android)
Strong understanding of ITIL Incident, Request, Problem, and Change Management processes.
Experience with ServiceNow or similar ITSM platforms.
Knowledge of PowerShell scripting and automation is preferred.

Experience & Qualifications

Bachelor's Degree, Diploma, or equivalent qualification in IT, Computer Science, or related field.
4+ years of IT Helpdesk, Service Desk, or End User Support experience.
Previous experience acting as a technical lead, SME, mentor, or escalation resource.
Experience working in a 24x5 or global support environment preferred.

Key Competencies

Strong troubleshooting and analytical skills
Stakeholder and customer management
Coaching and mentoring abilities
Excellent verbal and written communication
Process improvement mindset
Attention to detail
Ability to work under pressure and manage competing priorities
Leadership without direct authority

Success Measures

SLA Compliance > Target
Reduced ticket escalations
Improved First Contact Resolution
Positive CSAT results
Knowledge base growth and adoption
Successful onboarding and development of team members
Reduced dependency on engineering teams through improved Helpdesk capability

This version is positioned as an M1/P2-level SME who acts as the operational right-hand person to the Team Lead, which I believe aligns well with your Chennai Tech Desk model.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Apply Now

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desktop support technician jobs in choolaimedu chennai tamil nadu

SME Help desk

Technical Support Intern

Senior System Administrator

Technical Support Engineer

Operations TL

Presales / Technical Support Engineer

Helpdesk Executive- Residential Apartments

Helpdesk Executive- Residential Apartments

Technical Support Engineer

Level 1 IT Support Engineer

Lead Technical Support Engineer

Technical Support Executive (Biotech) - Hindi

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