Eksara Howrah West Bengal Customer service representative Jobs – 56 Open Jobs Today

Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Customer Service Team Leader
DTDC Express —Kolkata, West Bengal
- ₹28,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
CSR (Customer Service Representative) Field Exicutive
Ascensive Educare Pvt Ltd —Dumjor, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Driving
Quick apply
Customer Service Agent
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Continuous improvement
7d
Customer Service Representative
TALENT BRIDGE CONSULTANCY SERVICES —Howrah, West Bengal
- ₹13,000 - ₹18,000 a month
- Full-time
- Sales
- Customer service
- 12th Pass
- Health insurance
Quick apply
4d
Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- English
- Microsoft Office
Customer Service Support Advisor
BT —Kolkata, West Bengal
- Customer service
1d
Customer Service Representative (CSR)
Ascensive Educare Ltd. —Howrah, West Bengal
- ₹16,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- Financial services
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Customer Service Associate – Chat Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Full-time
- CRM software
- English
- 12th Pass
Customer Support Associate
Career Comfort —Salt Lake City, West Bengal
- ₹13,800 - ₹17,800 a month
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
4d
Customer Support Representative
Cybertoss —Shrirampur, West Bengal
- ₹8,000 - ₹12,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Social media management
- Paid time off
Customer Service Representative
ABP Weddings —Kolkata, West Bengal
- ₹14,000 - ₹17,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
- Health insurance
Quick apply
Call Centre Agent
Redore Technologies Pvt Ltd —Kolkata, West Bengal
- ₹12,000 - ₹25,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Work from home
Quick apply
2d
Customer Support Associate
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
4d
Customer Service Representative - Driver Support
RidenRoll —Kolkata, West Bengal
- Bilingual
- CRM software
- Spanish
Quick apply
Customer Service Representative (CSR) FOR FILD EXICUTIVE
Ascensive Educare Pvt Ltd —Howrah, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Driving
Quick apply
Customer Service Representative
NMB Communication Pvt Ltd —Kolkata, West Bengal
- ₹10,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
- Paid sick time
Quick apply
Customer Service Representative
VEROSMART —Sarat Bose Road, Kolkata, West Bengal
- ₹13,000 - ₹16,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
5h
Customer Support Representative - International Process
Cybertoss Pvt Ltd —Shrirampur, West Bengal
- Up to ₹20,000 a month
- Email
- Software troubleshooting
- English
- Master's degree
- Health insurance
- Paid sick time
Quick apply
Specialist - Customer Care - Collections 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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Customer Service Representative

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Computer skills

Full job description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)

0 to 3 years of relevant experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
Learn more: https://www.concentrix.com/scam-warning/

Apply Now

Refine Your Search

customer service representative jobs in eksara howrah west bengal

Customer Service Representative

Customer Service Team Leader

CSR (Customer Service Representative) Field Exicutive

Customer Service Agent

Customer Service Representative

Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India

Customer Service Support Advisor

Customer Service Representative (CSR)

Customer Service Associate – Chat Support (WFO, Kolkata)

Customer Support Associate

Customer Support Representative

Customer Service Representative

Call Centre Agent

Customer Support Associate

Customer Service Representative - Driver Support

Customer Service Representative (CSR) FOR FILD EXICUTIVE

Customer Service Representative

Customer Service Representative

Customer Support Representative - International Process

Specialist - Customer Care - Collections 4B

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