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Cluster Manager

FDM DIGITAL SOLUTIONS
Gurugram, Haryana

Quick apply

Job details

Qualifications

Management
Inventory management
Supply chain
Warehouse management system
Analysis skills
Bachelor's degree
Team management
Supply chain management
Business Administration
Workforce management
Operations

Full job description

Role: Cluster Manager

Location: Gurugram / Multiple Cities

Experience: 5–8 Years

About: Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of FMCG products with delivery times as short as 60 minutes. Our mission is to build the most efficient and scalable retail supply chain network, helping retailers access products faster, smarter, and more reliably.

As we continue expanding our dark store network across cities, we are looking for a Cluster Manager to lead operations across multiple dark stores and ensure operational excellence, customer satisfaction, inventory accuracy, and business growth.

Role Overview

We are looking for a highly driven and operations-focused Cluster Manager to oversee the performance of multiple dark stores within a city or cluster.

This role will be responsible for driving operational efficiency, inventory management, last-mile performance, workforce productivity, and customer service standards across all assigned locations.

The ideal candidate should have strong experience in warehouse operations, quick commerce, e-commerce, FMCG distribution, retail operations, or supply chain management and possess the ability to manage multiple teams in a fast-paced environment.

Key Responsibilities

A. Cluster Operations Management

Own end-to-end operations across multiple dark stores within the assigned cluster
Ensure smooth execution of inbound, inventory, picking, packing, dispatch, and last-mile operations
Monitor daily operational performance and drive corrective actions where required
Ensure all stores consistently achieve operational KPIs and service standards
Conduct regular store visits and operational reviews
Drive operational discipline and SOP adherence across all locations

B. Inventory & Supply Chain Management

Ensure high inventory accuracy across all dark stores
Monitor stock availability and coordinate with procurement and supply chain teams for replenishment
Minimize inventory losses, damages, expiries, and stock discrepancies
Conduct regular audits and inventory reconciliation exercises
Ensure optimum inventory levels are maintained across the cluster

C. Last Mile & Customer Experience

Monitor delivery performance and SLA adherence across stores
Drive improvements in order fulfillment speed and delivery efficiency
Ensure high levels of customer satisfaction and service quality
Resolve operational escalations impacting customer experience
Work closely with Last Mile teams to improve delivery productivity and service levels

D. Team Management & Workforce Planning

Lead and manage Store Managers, Shift Incharges, Warehouse Executives, and operational teams
Drive manpower planning and workforce productivity across all stores
Conduct regular performance reviews and coaching sessions
Ensure proper staffing levels to support business growth
Build a culture of accountability, ownership, and continuous improvement

E. Business Performance & Cost Control

Monitor store-level profitability and operational costs
Drive initiatives to improve productivity and reduce operational expenses
Track and optimize manpower cost, inventory cost, and delivery cost
Support achievement of cluster-level revenue and operational targets
Identify opportunities for process improvements and efficiency gains

F. Expansion & New Store Launches

Support new dark store launches within the cluster
Ensure operational readiness before go-live
Coordinate with Supply Chain, Procurement, HR, IT, and Last Mile teams during expansion projects
Drive smooth onboarding and stabilization of newly launched stores
Monitor post-launch performance and implement corrective actions where required

G. Reporting & Stakeholder Management

Maintain daily, weekly, and monthly operational reviews
Track key business and operational KPIs across all stores
Provide performance updates and action plans to leadership
Collaborate closely with Category, Supply Chain, HR, Finance, and Operations teams
Drive cross-functional alignment to achieve business objectives

What We’re Looking For

Bachelor's degree in Operations, Supply Chain, Business Administration, Commerce, or related field
5–8 years of experience in Warehouse Operations, Retail Operations, Quick Commerce, E-commerce, Logistics, FMCG Distribution, or Supply Chain Management
Experience managing multiple locations, warehouses, stores, or operational units
Strong understanding of inventory management, warehouse operations, and last-mile logistics
Excellent leadership and team management capabilities
Strong analytical and problem-solving skills
Ability to manage operations in a high-growth, fast-paced environment

Good to Have

Experience in Quick Commerce, E-commerce, Retail, FMCG, or Hyperlocal Delivery businesses
Exposure to dark store operations and last-mile delivery networks
Experience with WMS, OMS, ERP, and operational dashboards
Strong knowledge of operational KPIs and workforce management
Experience scaling multi-site operations

Key Skills & Attributes

Strong ownership and accountability
Operations-first mindset
Excellent leadership and people management skills
Data-driven decision-making ability
Strong execution and problem-solving capability
Ability to manage multiple stakeholders simultaneously
High attention to detail and process discipline
Customer-centric approach
Ability to thrive under pressure and manage ambiguity

What You’ll Get

Opportunity to lead and scale operations across multiple dark stores
Direct impact on business growth, customer experience, and operational excellence
Exposure to supply chain, warehousing, inventory, and last-mile operations
Fast-paced, ownership-driven culture with significant decision-making responsibility
Opportunity to work closely with leadership and cross-functional teams
Strong career growth opportunities within one of India's fastest-growing B2B quick commerce companies
Be part of building the next-generation retail supply chain network in India.

Quick apply

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