Kalamassery Kochi Kerala Customer success manager Jobs – 74 Open Jobs Today

Customer Success Manager
SpiceApp —Kochi, Kerala
- ₹40,000 - ₹80,000 a month
- Full-time
- Hybrid work
- Hospitality
- Software troubleshooting
- English
Quick apply
Customer Success Manager
NOV Inc. —Kochi, Kerala
- Full-time
- Computer Science
- Engineering
- Databases
Team Manager - Admissions
Technovalley Software India Pvt Ltd —Kochi, Kerala
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Computer Science
- Analysis skills
- Project management
Quick apply
Enterprise Solution Manager
Nesa Software Pvt Ltd —Kochi, Kerala
- ₹5,00,000 - ₹8,00,000 a year
- Email
- Computer Science
- Engineering
- Master's degree
Quick apply
Customer Success Associate
Intellion Technologies Pvt Ltd —Kochi, Kerala
- Full-time
- Customer service
- Analysis skills
- In-person
- Health insurance
- Paid time off
Quick apply
Team Manager - Sales
Technovalley Software India Pvt Ltd —Kochi, Kerala
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Computer Science
- Analysis skills
- Project management
Quick apply
Senior Business Development Executive
YESTE Migration and Education Consulting Pvt. Ltd. —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
17h
Sales and Retention Manager
Hexa Ageis —Aluva, Kerala
- ₹20,000 - ₹30,000 a month
- Email
- Business development
- Bachelor's degree
- In-person
- Health insurance
- Flexible schedule
Quick apply
5d
Senior Product Manager
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹20,00,000 - ₹24,00,000 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
HR & CORPORATE GIFTING MANAGER
Gifts Boutique —Kochi, Kerala
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Paid time off
- Paid sick time
Quick apply
Manager, Product Management
SOTI Inc. —Kochi, Kerala
- Full-time
- Computer Science
- Engineering
- Master's degree
Customer Support Exceutive- Technical
Instio Experiences —Infopark-Kochi, Kochi, Kerala
- ₹10,000 - ₹20,000 a month
- Full-time
- Hospitality
- Public speaking
- English
Quick apply
1d
Customer Care Manager
SkinSecrets —Edapalli, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- In-person
Quick apply
Service Manager
Mongoose Minds Private Limited —Kochi, Kerala
- ₹65,000 - ₹75,000 a month
- Full-time
- AWS
- In-person
Quick apply
Client Success Manager (Interior Design & Architecture)
Katic Designs —Edapally, Kochi, Kerala
- ₹20,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
6d
Corporate Agency Manager - Key Alliances
HDFC Life —Kochi, Kerala
- ₹4,25,000 a year
- Sales
- Communication skills
Salesforce Project Manager
MTI Integration Solutions Private Limited —Kochi, Kerala
- Computer Science
- PMP
- Salesforce
13d
Client Success Executive
LEADMETRICS.AI —Kochi, Kerala
- ₹25,000 - ₹33,000 a month
- Full-time
- Hybrid work
- Customer service
- English
- Flexible schedule
Quick apply
Key Account Manager (Telecom)
Factorhuman Resources Pvt Ltd —Kochi, Kerala
- ₹65,000 - ₹75,000 a month
- Full-time
- CRM software
- Marketing
- Customer service
Quick apply
Senior Sales Manager- Kerala (Cochin)
Leica Biosystems —Kochi, Kerala
- Full-time
- Remote
- Salesforce
- Master's degree
- Bachelor's degree
- Paid time off
- Work from home
13d

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Customer Success Manager

SpiceApp
Kochi, Kerala

Quick apply

Job details

Full-time
₹40,000 - ₹80,000 a month

Qualifications

Hospitality
Software troubleshooting
English
Customer relationship management
POS
Hindi
Restaurant experience

Full job description

About SpiceApp
SpiceApp is a US-based restaurant technology platform serving Indian and multicultural restaurant groups across Pennsylvania, New Jersey, New York, Delaware, and surrounding areas. We build a unified ecosystem — Point of Sale, Kitchen Display System, online ordering PWA, payments, and AI-driven analytics — that helps restaurant owners run faster, smarter operations. We are bootstrapped, profitable on a per-client basis, and now scaling our team to support our next phase of growth.

About this Role
Today, our we personally manages every customer relationship after sales hands them over. This is not feasible as we scale. We need a person who can own the relationship from day one through renewal — who restaurants trust, who knows the operational reality of running a kitchen, and who can translate between the restaurant owner and our technical team.

If you have onboarded restaurants onto food ordering services, POS systems, or similar restaurant technology platforms, you already understand most of the operational challenges involved in this role. The remaining part is learning the US restaurant context (which we'll teach you) and becoming familiar with the SpiceApp platform.

What You Will Own
Customer relationship & success

Take ownership of every new restaurant from the moment sales closes the deal — you become their single point of contact
Run kickoff calls, set realistic expectations on timelines, hardware, training, and go-live milestones
Build trust-based relationships with restaurant owners, managers, and front-of-house staff — they should know your name and prefer to call you over anyone else
Drive adoption: ensure clients are actually using POS, KDS, online ordering, and reporting features — adoption is what prevents churn
Run regular check-ins (weekly during onboarding, monthly during steady state, quarterly business reviews for multi-location groups)
Manage renewals and identify upsell opportunities (additional locations, premium features, payment processing volume)

Cross-functional coordination

Receive handoffs from the Sales team and ensure no client expectation is dropped between sales and live operations
Work daily with the Implementation Engineer to scope menu seeding, hardware configuration, integration setup, and database preparation
Escalate technical issues to the Tech Lead with proper context — symptoms, business impact, urgency level, the client's emotional state
Coordinate with the Support team on Tier 1 issues; absorb the relationship-side of escalations so engineers can focus on solving the technical problem
Feed product insights back to the core and tech team — what are restaurants asking for? what features are they actually using? what is breaking?

Technical translation

Understand the SpiceApp product surface deeply enough to demo it, configure it, and troubleshoot common issues yourself
Translate restaurant requirements into technical specifications the engineering team can act on (e.g., "they need their happy hour pricing to auto-toggle between 4–6 PM" → a clear scoped request)
Own menu data quality — work with the Implementation Engineer to seed menus correctly the first time and update them as restaurants evolve
Help configure caller ID integration, loyalty programs, coupons, payment processor setup, integration with delivery partners

Customer voice

Track and report Net Promoter Score (NPS), customer health metrics, retention rate, and time-to-first-order across the portfolio
Maintain a customer health dashboard the we can review weekly
Build customer success playbooks: onboarding checklist, 30/60/90-day check-in templates, quarterly business review formats, renewal conversation scripts
Generate case studies, testimonials, and referrals from happy customers (these directly fuel new sales)

Must-Have Qualifications

3–6 years of customer success, account management, or restaurant onboarding experience
Experience onboarding restaurants onto food ordering services, POS systems, or similar restaurant technology platforms is strongly preferred. Equivalent experience implementing restaurant technology solutions will also be considered.
Excellent spoken and written English required, as the role involves daily communication with US-based restaurant owners.
Genuinely tech-comfortable — you can navigate dashboards, configure software, write technical specifications, troubleshoot configuration issues. You do not need to code, but you do need to think technically.
Ownership instinct — you finish what you start. When a client has a problem, you do not pass it to someone else and forget; you own it until it is closed.
Leadership ability — you can run a kickoff call with a restaurant owner three times your age, gently push back when their expectations are unrealistic, and have them thank you for it
Calm under pressure — when a client's POS is down during dinner rush and they are angry, you are the steady voice
Methodical, organized, follow-through-oriented — you maintain accurate notes, send recap emails after every call, and never let a commitment slip

Nice to Have

Prior experience with a US-facing client base (BPO, KPO, IT services exposure)
Familiarity with POS systems, KDS, payment processors , or restaurant management software
Experience using customer success tooling
Speaking Hindi is a plus, as many of our customers are South Asian restaurant owners.
Background in F&B, hospitality, or having worked in a restaurant yourself
Comfortable with data — can build a basic Google Sheets dashboard to track client health metrics

Who Will Thrive in This Role

This is the right role for you if:

You enjoy talking to people more than you enjoy talking to spreadsheets — but you are equally comfortable with both
You feel personal pride when a restaurant you onboarded grows their business, and personal frustration when one of them struggles
You believe customer success is a craft, not a job — you read about it, think about it, want to get measurably better at it
You want to be the first customer success hire at a fast-growing company and shape how customer success is done — rather than join a 50-person CS team and follow a playbook someone else wrote
You want to work directly with the founder and have your insights actually change the product

This is might not be your cup of tea if:

You prefer to escalate hard conversations rather than have them yourself. This role requires independently managing difficult customer conversations and ownership through resolution.
If you are not flexible with working hours. This role requires flexibility to support customer onboarding and critical operational issues.
You see customer success as customer support — they are not the same job

Pay: ₹40,000.00 - ₹80,000.00 per month

Application Question(s):

Have you onboarded restaurant owners onto a POS, online ordering, or restaurant management software platform? If yes, which platforms and approximately how many restaurants have you onboarded?
Do you have any experience working with restaurant industry or technology ?

Work Location: Hybrid remote in Kochi, Kerala

Quick apply

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