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Platform Engineering Lead (Assistant Manager)

Avhan Technologies -
Dadar, Mumbai, Maharashtra

Apply Now

Job details

Full-time
4 days ago

Qualifications

Microsoft Windows Server
CI/CD
TCP
ITIL Certification
Law
Kubernetes
Enterprise Software
Tomcat
Git
Windows
Master's degree
Bash (Unix shell)
SQL
AWS
Docker
SSL
Continuous integration
Redis
DNS
Linux
Application support
TCP/IP
SaaS
AI
Jenkins
Python
Shell Scripting
NGINX
MySQL
VPN

Full job description

Platform Engineering Lead (Assistant Manager)

Location: Dadar (West), Mumbai
Department: Platform Engineering & Operations
Reporting To: CTO
Employment Type: Full-Time
Work Model: Onsite | 24×7 Platform Operations (Roster Based)

About Avhan Technologies

Avhan Technologies is an enterprise software product company with more than 25 years of innovation in real-time communications, cloud platforms, and enterprise software.

We are building Jodo World, a new generation AI-native Communication & Business Execution Platform that enables enterprises to execute business processes through intelligent conversations across Voice, Video, Chat, WhatsApp, Email, Social Media, WebRTC and enterprise applications.

Our platform combines AI, automation, real-time communications and cloud-native technologies to help organizations transform customer engagement and business execution.

Our engineering roadmap includes:

AI-native platform engineering
Agentic AI for engineering and business workflows
Cloud-native modernization
Multi-cloud deployment automation
CI/CD transformation
Self-healing platform operations
Intelligent observability
AI-assisted troubleshooting
Autonomous release management
Enterprise-scale SaaS architecture

As a lean, technology-driven product company, every engineer has the opportunity to own meaningful parts of the platform and directly influence our product roadmap.

Role Overview

We are looking for a hands-on Platform Engineering Lead who enjoys solving complex technical problems, improving platform reliability, automating operations, and enabling engineering teams to deliver software faster and more reliably.

This role combines Platform Engineering, Production Operations, Release Engineering, Observability and Customer Platform Engineering.

You will work directly with the CTO and engineering leadership to build highly reliable, automated, AI-assisted production environments while supporting enterprise customers across Public Cloud, Private Cloud and Hybrid deployments.

Key Responsibilities

Platform Reliability

Maintain high availability and performance of production platforms.
Monitor platform health across applications, infrastructure and databases.
Improve scalability, resilience and operational excellence.
Drive uptime and platform reliability initiatives.

Release Engineering

Execute application releases and production deployments.
Manage change requests, rollback procedures and release validation.
Improve deployment automation and release quality.
Work closely with Engineering and QA on release readiness.

Incident & Problem Management

Lead resolution of P1 and customer-critical incidents.
Perform Root Cause Analysis (RCA).
Implement preventive improvements.
Reduce Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR).

Observability

Build dashboards, alerts and monitoring.
Improve logging and operational visibility.
Enhance metrics, traces and diagnostics.
Identify performance bottlenecks before customers are affected.

Platform Automation

Automate repetitive operational tasks.
Build operational scripts and workflows.
Contribute to AI-assisted operational automation.
Support self-healing and auto-remediation initiatives.

Customer Platform Engineering

Support enterprise production environments.
Perform deployments, migrations and upgrades.
Work directly with enterprise customers during critical incidents.
Ensure SLA compliance and customer satisfaction.

Engineering Collaboration

Work closely with Product, Engineering, QA, AI Engineering and DevOps.
Improve operational processes.
Maintain runbooks and knowledge base.
Mentor Platform Engineers and Support Engineers.

Technologies You Will Work With

Cloud

AWS
Private Cloud
Hybrid Cloud
Multi-cloud deployment

Operating Systems

Linux
Windows Server

Application Platforms

Apache Tomcat
Apache HTTP Server
Nginx

Databases

MariaDB
MySQL
SQL Performance Tuning

Middleware

Redis
ActiveMQ

Containers

Docker
Docker Compose

Networking

TCP/IP
DNS
VPN
Firewalls
Load Balancers
Reverse Proxy
SSL/TLS

Communication Technologies

SIP
VoIP
WebRTC

Observability

Grafana
Prometheus
Loki
Nagios
OpenTelemetry (Good to Have)
Dynatrace (Good to Have)

CI/CD & Automation

Jenkins
Git
Shell Scripting
Bash
Python
Infrastructure Automation
Deployment Automation

AI Engineering Exposure

AI-assisted troubleshooting
AI copilots
Prompt Engineering
Operational AI
LLM-assisted engineering
AI workflow automation
Agentic AI concepts (Good to Have)

Experience

3–6 years in Platform Engineering, Production Engineering, DevOps, Cloud Operations or Application Support.
Experience supporting enterprise SaaS or communication platforms.
Experience managing production incidents.
Experience with enterprise customers.
Exposure to cloud deployments.
Experience working in cross-functional engineering teams.

What Success Looks Like

Within your first year you will help us:

Improve platform reliability.
Increase deployment automation.
Strengthen CI/CD pipelines.
Improve observability.
Reduce production incidents.
Reduce deployment time.
Build automated operational workflows.
Improve customer platform experience.
Contribute to AI-assisted engineering initiatives.

Who Will Thrive Here

You enjoy:

Solving difficult technical problems.
Learning new technologies.
Automating repetitive work.
Working directly with customers.
Owning production systems.
Building reliable software platforms.
Working in a fast-moving product company.
Taking responsibility beyond your job title.

Why Join Avhan?

Unlike large organizations where engineers work on small parts of a product, you’ll gain end-to-end ownership across architecture, cloud, production, AI, automation and customer deployments.

You will have the opportunity to:

Work directly with the CTO.
Build an AI-native enterprise platform.
Learn modern cloud technologies.
Contribute to CI/CD transformation.
Build intelligent operational automation.
Work on Agentic AI initiatives.
Build self-healing operational capabilities.
Work across Public Cloud, Private Cloud and Hybrid deployments.
Influence product architecture.
Grow into Platform Engineering leadership.

Preferred Certifications

AWS
Linux
Docker
Kubernetes (Preferred)
ITIL Foundation
Networking Certifications

(Certifications are desirable but not mandatory.)

Apply Now

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Platform Engineering Lead (Assistant Manager)

About Avhan Technologies

Role Overview

Key Responsibilities

Platform Reliability

Release Engineering

Incident & Problem Management

Observability

Platform Automation

Customer Platform Engineering

Engineering Collaboration

Technologies You Will Work With

Cloud

Operating Systems

Application Platforms

Databases

Middleware

Containers

Networking

Communication Technologies

Observability

CI/CD & Automation

AI Engineering Exposure

Experience

What Success Looks Like

Who Will Thrive Here

Why Join Avhan?

Preferred Certifications