Marol Mumbai Maharashtra Key account manager si buildings, customer service Jobs – 2625 Open Jobs Today

Customer Service Supervisor
CSafe Global —Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
11h
Key Account Manager - SI Buildings, Customer Service
Siemens —Mumbai, Maharashtra
- Full-time
- Up to 50% travel
- Sales
- Engineering
Key Account Executive
ShipDelight Logistics technologies Private Limited —Marol, Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Assistant Manager - Customer Service
Hiring Mavericks —Andheri, Mumbai, Maharashtra
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
Quick apply
Customer Care Manager
Lab Medica Healthcare LLP —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Paid time off
Quick apply
Manager – CSR Projects (Technical & Operations)
MASTER MIND CONSULTANCY —Mumbai, Maharashtra
- ₹21 an hour
- Microsoft Powerpoint
- MSW
- Microsoft Excel
Quick apply
9d
Senior Key Account Manager (IT Software Sales)
DataSeed Tech Solutions —Mumbai, Maharashtra
- From ₹6,50,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
AGM - Customer Experience/ Facility
cci projects —Mumbai, Maharashtra
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health insurance
Quick apply
Key Account Manager
3M —Mumbai, Maharashtra
- Full-time
- Sales
- Master's degree
- Business development
Project Manager/Customer Success Manager
PayU —Mumbai, Maharashtra
- Project management
- Agile
- Communication skills
Senior Executive / Assistant Manager - Customer Service (Exports)
Antop Recruiters —Andheri East, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Email
- Customer service
- ERP systems
- Bachelor's degree
Quick apply
7d
National Key Account Manager - India
Hästens —Mumbai, Maharashtra
- Remote
- Hospitality
- Microsoft Excel
- Sales
Customer Experience Operations Manager
Hootsuite —Mumbai, Maharashtra
- Remote
- Salesforce
- AI
- Analytics
Quick apply
Customer Service Manager - Freight forwarding
Uniworld Logistics —Mumbai, Maharashtra
- ₹25,290.85 - ₹75,005.49 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
13d
Service Manager
LBT Electronics Private Limited —Mumbai, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Business Administration
Quick apply
19h
Customer Service New Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- Data entry
9d
Analyst- Customer Service Operations
Experian —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
- Health insurance
Quick apply
Customer Service Representative
SimplyTrip —Ghatkopar West, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- In-person
- Paid time off
- Paid sick time
Quick apply
Assistant Manager - Customer Experience
Burgundy Brand Collective —Mumbai, Maharashtra
- ₹55,000 - ₹66,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
7d
Manager - Customer Technical Service, India
Roquette —Mumbai, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Master's degree
1d

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Customer Service Supervisor

CSafe Global -
Mumbai, Maharashtra

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Job details

Full-time
11 hours ago

Qualifications

Microsoft Word
CRM software
Sage
Microsoft Excel
Microsoft Outlook
Management
Customer service
Load balancing
Salesforce
ERP systems
Technical support
Microsoft Office
Bachelor's degree
Zendesk
Organisational skills
Relationship management
Business Administration
Communication skills

Full job description

Join our Global Customer Service Team as a Customer Service Supervisor-India Remote Location. The Customer Service Supervisor is responsible for the day-to-day management of a regional Customer Service team — which may include site-based, hybrid, and remote team members — ensuring service is delivered in accordance with CSafe’s Service Model Operating Procedures and defined Service Level Agreements. This role holds staff accountable to achieve productivity goals, actively trains and coaches team members to understand customer needs and apply the best CSafe solution. The Supervisor is responsible for proper assessment, root cause determination, timely resolution, and appropriate escalation across the team. By optimizing resource allocation and load balancing, the Supervisor ensures SLAs are achieved consistently. This role also manages Customer Relationship Management (CRM) technologies, drives process and continuous improvement, and partners with the Customer Service Manager to close gaps and deliver a high standard of customer experience.

Responsibilities:

Ensure service is provided in accordance with CSafe’s Service Model Operating Procedures and defined Service Level Agreements, maintaining accountability across all team members — whether site-based, hybrid, or remote — for SLA compliance.
Lead and manage the day-to-day operations of the regional team, including workload allocation and balancing, queue management, prioritization, and providing operational support where needed.
Schedule and coordinate staff assignments, shifts, and annual leave coverage; approve time-off requests to optimize workforce management across the team.
Monitor and achieve team KPIs and SLAs in real time; take corrective action proactively and escalate to the Customer Service Manager where required.
Partner with the Customer Service Manager to resolve operational issues, address performance gaps, and contribute to regional service strategy.
Investigate and resolve hierarchical escalations — complex, high-priority, or multi-department cases that cannot be resolved at Customer Service Team Lead level — coordinating across internal functions to achieve full resolution.
Handle customer complaints with professionalism and urgency, understanding the root cause of each issue before recommending or implementing a resolution.
Actively coach team members in proper symptom assessment, root cause determination, timely resolution, and appropriate escalation pathways.
Monitor and analyze tickets, calls, emails, and quality reports for contact quality and individual efficiency; provide structured coaching and corrective action to maintain and improve performance standards.
Oversee the accuracy of order processing, lease management, and ERP and CRM system data across the team; conduct regular quality checks and drive data integrity.

Qualifications:

5+ years of customer service experience, preferably in a leasing, logistics, or technical environment, with a minimum of 2 years in a supervisory or people management role.
Demonstrated experience managing the day-to-day performance of a team that may include site-based, hybrid, and remote workers — including scheduling, workload management, and SLA compliance.
Proven ability to coach and develop others using structured feedback, performance data, and development conversations to drive measurable improvement.
Strong track record of resolving hierarchical customer escalations, including cross-functional coordination and complex complaint management.
Experience managing Customer Relationship Management (CRM) technologies including ticketing systems, telephone platforms, and knowledge management tools.
Analytical mindset — able to monitor and interpret performance data, identify trends, and implement corrective actions or process improvements.
Demonstrated ability to identify process gaps and serve as a change agent for implementation of improvements within a team environment.
Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and leadership across time zones and cultures.
Strong organizational skills — able to balance multiple competing priorities, maintain schedules, and meet deadlines consistently.
Experience with ERP systems including Sage X3, CRM systems such as Zendesk, Kustomer, Salesforce, or similar desirable.
Proficient in Microsoft Office 365 including Outlook, Word, and Excel.
Bachelor’s degree in Business Administration, Management, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
Experience in a pharmaceutical cold chain, leasing, or technical support environment is desirable but not required.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Refine Your Search

key account manager si buildings, customer service jobs in marol mumbai maharashtra

Customer Service Supervisor

Key Account Manager - SI Buildings, Customer Service

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Assistant Manager - Customer Service

Customer Care Manager

Manager – CSR Projects (Technical & Operations)

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National Key Account Manager - India

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Assistant Manager - Customer Experience

Manager - Customer Technical Service, India

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