Panipat Haryana Customer service Jobs – 11 Open Jobs Today

Store Manager
Avasara Consulting —Panipat, Haryana
- Up to ₹5,00,000 a year
- Full-time
- Customer service
- Bachelor's degree
- POS
Quick apply
Customer Support Agent
Keentech Solutions —Panipat, Haryana
- ₹8,086 - ₹15,000 a month
- Customer service
- English
- Master's degree
Quick apply
Operation Executive- Mall
Unity Group —Panipat, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- Business Administration
- In-person
Quick apply
Customer Care Executive (Field)
RO Care India —Panipat, Haryana
- Full-time
- Bachelor's degree
Showroom Sales Executive
SAVVI SALES AND SERVICE PVT.LTD. —Panipat, Haryana
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- Sales
- Customer service
- Cashiering
Quick apply
1d
AM/DM Territory Service Manager (Service Vertical)
Maruti Suzuki India Ltd —Panipat, Haryana
- Full-time
- No experience needed
- Master's degree
- 12th Pass
Performance Marketing Executive
Raghav Woollen Mills —Panipat, Haryana
- ₹18,000 - ₹26,000 a month
- Full-time
- Marketing
- Inventory management
- ERP systems
- Cell phone reimbursement
Quick apply
Inside Sales Associate
TLC DigiTech —Panipat, Haryana
- Full-time
- Sales
- English
- Bachelor's degree
Sales and Marketing Intern
LYKE TRENDS —Panipat, Haryana
- ₹1 - ₹2 a month
- Part-time
- Microsoft Excel
- Merchandising
- Team management
Quick apply
Android/ iOS - Tech Lead
Lenskart Solutions —Panipat, Haryana
- Full-time
- Java
- APIs
7d

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Store Manager

Avasara Consulting
Panipat, Haryana

Quick apply

Job details

Full-time
Up to ₹5,00,000 a year

Qualifications

Customer service
Bachelor's degree
Store management
POS
Communication skills
Retail sales

Full job description

Title – Store Manager

Reporting to – Area Operations Manager

Skip Level – City/Zonal Manager

Store Type- NSO (COCO)

About the Role

A Store Manager acts as an important link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

1) Customer focus:Driving Net Promoter Score

*Greeting customers when they enter store and coaching the team to do the same

*Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit

*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

*Striving to have long lasting and fruitful relationships with each of our customers

2)Driving sales vs.plan*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

*Developing a culture of high sales performance expectations, i.e. Sales Leadership

*Motivating and inspiring the field team to drive for results

*Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)

*Assisting in recruiting and selecting high potential staff

*Providing effective on-the-job training and guidance to team members making use of company training modules

*Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

*Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

*Understanding the reasons for attrition and taking measures to control it

4)Cash & Inventory management

*Monitoring cash reconciliation to ensure there is no mismatch of store funds

*Ensuring availability of required merchandise and services*Conducting stocktakes regularly

*Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

*Performing the necessary quality checks for the new products

*Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Customer

5)Supervision

*Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

*Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation

6)SOP adherence & implementation

*Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees *Updating colleagues on business performance, new initiatives and other important issues *Scheduling the team’s shift timings to meet the store’s business needs and demands

*Ensuring staffing levels are adequate to effectively operate the store

7)Store Upkeep & maintenance

*Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store

*Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

*Minimum qualification: Under Graduate can apply with minimum 5 years of total experience and 2 years as a store manager

*Graduate with minimum 4 years of total experience and 2 years as a store manager

*Ability to act as a link between strategy and execution

*Ability to develop and inspire people to achieve their best

*Ability to build rapport and trusting relationships

*Ability to understand stated and unstated needs of the customer and offer solutions

*Clear communication and active listening skills .

*Ability to adapt to a changing environment and openness to learn

*Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Pay: Up to ₹500,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in panipat haryana

Store Manager

Customer Support Agent

Operation Executive- Mall

Customer Care Executive (Field)

Showroom Sales Executive

AM/DM Territory Service Manager (Service Vertical)

Performance Marketing Executive

Inside Sales Associate

Sales and Marketing Intern

Android/ iOS - Tech Lead

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