Podanur Tamil Nadu Associate manager, apoc Jobs – 74 Open Jobs Today

Principal Associate - IT (IT Incident Manager)
Eurofins GSC IT DC —Coimbatore, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Associate Manager, APOC
AppViewX —Coimbatore, Tamil Nadu
- Laboratory experience
- AI
8d
Job Opening – Company Secretary & Accounts Manager
Sibi Polymers —Kalapatti, Coimbatore, Tamil Nadu
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Flexible schedule
- Food provided
Quick apply
1d
Assistant Showroom Manager
DAR Jewellery —Coimbatore, Tamil Nadu
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
3d
Middle Office - Senior Associate
State Street —Coimbatore, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Senior Associate | Human Capital -Organizational Transformation | Change - Change Management
Deloitte —Coimbatore, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
SME-Loan Servicing
Cognizant —Coimbatore, Tamil Nadu
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Accounting
1d
Area Sales Manager
Hyrespot India —Coimbatore, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
7d
manager - Healthcare BPO
Sara infotech —Coimbatore, Tamil Nadu
- ₹50,000.00 - ₹72,561.97 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Commuter assistance
- Health insurance
Quick apply
4d
Associate, Branch Manager, Consumer Banking Group
DBS Bank —Vadavalli, Coimbatore, Tamil Nadu
- Full-time
- Communication skills
10d
Senior Associate – School & Government Relations
Bhumi —Coimbatore, Tamil Nadu
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Up to 50% travel
- English
- Master's degree
2d
Associate Area Business Manager - Agency - Business Partner
HDFC Life —Coimbatore, Tamil Nadu
- Travel
Immediate Hiring Business Associate BA/BBA/BCOM/MBA/MSW/BE
Focus Organisation —Gandhipuram, Coimbatore, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Walk-in
- MSW
- Master's degree
- Bachelor's degree
Quick apply
Regional Sales Head
Hyrespot India —Coimbatore, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Email
- Management
- Up to 50% travel
- Sales
- Paid time off
- Cell phone reimbursement
Quick apply
13d
Senior Process Associate
Hillenbrand Corporate —Coimbatore, Tamil Nadu
- Email
- Microsoft Excel
- Microsoft Office
- Finance
Senior Legal Associate
EMM ARR Global Technologies —Coimbatore, Tamil Nadu
- ₹35,000 - ₹60,000 a month
- Full-time
- English
- Microsoft Office
- Travel
- Flexible schedule
Quick apply
Purchase Officer
GS & ASSOCIATES —Coimbatore, Tamil Nadu
- ₹50,000 - ₹75,000 a month
- Full-time
- In-person
- Negotiation
- Food provided
Quick apply
13h
Senior Process Associate - Accounts Payable
Mold-Masters —Coimbatore, Tamil Nadu
- Email
- Microsoft Excel
- Microsoft Office
- Finance
T&T-Human Capital-Senior Manager-Organization Transformation | Change Management
Deloitte —Coimbatore, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Packaged App Development Associate Manager
Accenture —Coimbatore, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle

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Principal Associate - IT (IT Incident Manager)

Eurofins GSC IT DC
Coimbatore, Tamil Nadu

Quick apply

Job details

Full-time
10 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Azure
Microsoft Outlook
Incident management
LAN
English
Microsoft Office
AWS
Bachelor's degree
DNS
VMWare
Communication skills
VPN

Full job description

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 7.296 billion Euros turnover, over 950 laboratories across 59 countries and about 65,000 staff.

Job Description

JOB DESCRIPTION:
Position Title: Major Incident Management Engineer
Reporting To: ITISC FET Europe IT Manager
Working Location: Coimbatore, India
Shift Timings: 12PM to 9PM IST

Qualification: Bachelor's degree or comparable education

Minimum 5 years in IT infrastructure operations, service operations, incident management, or related support functions

Objective
We are seeking a skilled and proactive Major Incident Management professional to own and drive the end-to-end Major Incident Management lifecycle in line with ITIL best practices. The role is responsible for coordinating the response to high-impact incidents, enabling rapid service restoration, ensuring effective stakeholder communication, and driving post-incident reviews to prevent recurrence. The position is critical to maintaining service stability, reducing business disruption, improving operational readiness, and strengthening IT service quality across infrastructure, cloud, compute, and network environments.

Key Responsibilities
Own and manage the end-to-end Major Incident Management lifecycle, including detection, logging, impact assessment, escalation, coordination, resolution, closure, and post-incident follow-up.
Act as the central coordination point during major incidents, ensuring the right technical teams, service owners, vendors, and stakeholders are engaged at the right time.
Lead technical and operational bridge calls during major incidents, maintain focus on service restoration, and drive timely decision-making.
Ensure accurate, timely, and professional communication to business stakeholders, IT leadership, service owners, and impacted users throughout the incident lifecycle.
Assess incident priority, severity, impact, urgency, business risk, and service disruption in partnership with technical teams and service owners.
Track major incident progress, document key actions, decisions, timelines, ownership, and recovery steps in the ITSM tool.
Drive post-incident reviews and ensure RCA, lessons learned, and preventive actions are documented, assigned, and tracked to closure.
Collaborate closely with Incident Management, Problem Management, Change Management, Service Owners, Infrastructure, Cloud, Compute, Network, Monitoring, and Service Desk teams.
Monitor incident trends, recurring service disruptions, and operational risks to support continuous service improvement.
Support the improvement of major incident processes, templates, communication standards, escalation matrices, dashboards, and governance reporting.
Prepare executive summaries, incident timelines, PIR reports, RCA summaries, dashboards, and audit-ready documentation for leadership review.
Ensure compliance with ITIL practices, internal governance expectations, and agreed operational procedures.
Contribute to automation, monitoring, alerting, and knowledge-management improvements to reduce incident detection and response time.
Maintain professional readiness to support high-priority incidents outside standard business hours when required.
Required Experience and Skills

Minimum 5 years of experience in IT operations, infrastructure support, service operations, incident management, or cloud services.
Proven experience coordinating major incidents or high-severity service disruptions in a global IT environment.
Strong understanding of ITIL v3/v4 practices; ITIL certification is preferred.
Experience working with ITSM platforms such as BMC Helix.
Experience preparing incident reports, RCA summaries, PIR documentation, dashboards, and leadership communication.
Technology / Domain Knowledge
Cloud platforms: AWS, Azure, or GCP.
Compute and virtualization: VMware, Hyper-V, or equivalent platforms.
Networking: LAN/WAN, firewalls, load balancers, DNS, VPN, and related infrastructure components.
Storage, backup, monitoring, observability, and availability management concepts.
Monitoring and observability tools such as Site24x7, Grafana, or equivalent solutions.
Microsoft Office proficiency: Outlook, Word, Excel, and PowerPoint.
Communication and Stakeholder Management
Excellent written and verbal English communication skills.
Ability to communicate clearly with technical teams, business stakeholders, leadership, and external vendors during high-pressure situations.
Strong documentation discipline with attention to accuracy, timelines, decisions, and action ownership.
Ability to remain structured, calm, and outcome-focused during business-critical incidents.

Key Performance Indicators (KPIs)

Major incident response and coordination effectiveness.
Time to engage resolver groups and stakeholders.
Time to restore service / MTTR for major incidents.
Quality, timeliness, and accuracy of incident communication.
Completion rate of PIR, RCA, and corrective actions.
Reduction in recurrence of major incidents and high-impact disruptions.
Accuracy and completeness of ITSM records and audit documentation.
Stakeholder satisfaction with incident handling, communication, and follow-up.
Personal Skills
Strong ownership and accountability
Team player with collaborative mindset
Smart worker and quick learner
Analytical, structured, and methodical approach
Ability to work under pressure and manage multiple priorities
Willingness to support outside business hours on an ad hoc basis
What We Offer
A collaborative and inclusive work environment
Opportunities to work on global-scale IT infrastructure and service operations
Continuous learning and professional development
Competitive salary and benefits package
Flexible work arrangements

Quick apply

Refine Your Search

associate manager, apoc jobs in podanur tamil nadu

Principal Associate - IT (IT Incident Manager)

Associate Manager, APOC

Job Opening – Company Secretary & Accounts Manager

Assistant Showroom Manager

Middle Office - Senior Associate

Senior Associate | Human Capital -Organizational Transformation | Change - Change Management

SME-Loan Servicing

Area Sales Manager

manager - Healthcare BPO

Associate, Branch Manager, Consumer Banking Group

Senior Associate – School & Government Relations

Associate Area Business Manager - Agency - Business Partner

Immediate Hiring Business Associate BA/BBA/BCOM/MBA/MSW/BE

Regional Sales Head

Senior Process Associate

Senior Legal Associate

Purchase Officer

Senior Process Associate - Accounts Payable

T&T-Human Capital-Senior Manager-Organization Transformation | Change Management

Packaged App Development Associate Manager

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