IT Support & Cloud Engineer (Level 1/2)
Location: Remote (Work from Home) – India
Preferred Location: Kerala, India
Company: Tech Hub Australia Pty Ltd
Engagement Type: Full-Time Independent Contractor
Working Hours: Monday to Friday – Australian Eastern Time (AEST/AEDT)
Additional Commitment: Saturday (3 hours – Marketing & Website Updates)
Experience Required: 2–5 Years
About Tech Hub Australia
Tech Hub Australia Pty Ltd is a fast-growing Australian Managed Services Provider (MSP) delivering IT support, cloud solutions, cybersecurity, networking, and managed IT services to businesses across Australia.
We focus on delivering reliable, proactive, and secure IT services while maintaining a strong commitment to customer satisfaction and long-term client relationships.
As our business expands, we are seeking a skilled IT Support & Cloud Engineer to join our remote team. This role is open to candidates across India, with preference given to candidates based in Kerala.
About the Role
This is a fully remote, work-from-home Independent Contractor position.
You will be responsible for providing Level 1 and Level 2 IT support to Australian business clients while also contributing to internal company growth activities such as marketing and website updates on a part-time weekly basis.
You will work in a fast-paced MSP environment supporting multiple clients across different industries, requiring strong technical skills, excellent communication, and the ability to manage priorities effectively.
Key ResponsibilitiesIT Support & Technical Responsibilities
- Provide Level 1 and Level 2 remote IT support to Australian clients.
- Manage and resolve support tickets via the PSA/ticketing system.
- Troubleshoot Windows and Apple devices, software, and hardware issues.
- Install, configure, and support desktops, laptops, printers, and peripherals.
- Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
- Support Google Workspace environments.
- Assist with Microsoft Azure and AWS cloud services.
- Manage devices using Mobile Device Management (MDM) platforms.
- Configure and troubleshoot networking equipment (routers, switches, firewalls, VPNs, Wi-Fi).
- Perform user onboarding and offboarding.
- Manage user accounts, permissions, and security groups.
- Deploy applications and enforce security policies.
- Monitor systems using RMM tools and respond to alerts.
- Maintain accurate documentation and ticket updates.
- Escalate complex issues when required.
- Follow SLAs, security policies, and company procedures.
Marketing & Website Responsibilities (3 Hours Weekly – Saturday)
- Assist with company website updates and content improvements.
- Upload and manage website content as required.
- Support basic SEO updates and content structuring.
- Assist in preparing marketing materials and online content.
- Update service descriptions, blogs, or announcements.
- Support digital presence improvements for Tech Hub Australia.
Technical Skills Microsoft Technologies
- Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Entra ID (Azure Active Directory)
- Microsoft Intune
- Windows 10 & Windows 11
- Windows Server
- Active Directory
- Group Policy
Apple & Windows Device Management
- Apple Business Manager (ABM)
- Apple Mobile Device Management (MDM)
- Microsoft Intune
- Windows device management
- Device enrolment and provisioning
Cloud Platforms
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Workspace (GWS)
Networking
- TCP/IP
- DNS
- DHCP
- VPN
- VLAN
- NAT
- Wireless networking
- Routers, switches, firewalls
- Network troubleshooting
Hardware Support
- Desktop and laptop troubleshooting
- Printer and peripheral support
- Device deployment and configuration
Security
- Multi-Factor Authentication (MFA)
- Microsoft Defender
- Endpoint protection
- Patch management
- Backup and disaster recovery
- Cybersecurity best practices
Remote Support
- Remote desktop support
- Ticketing systems
- RMM/monitoring tools
- Technical documentation
Essential Skills
- Strong IT troubleshooting and support skills.
- Excellent networking knowledge.
- Microsoft 365 administration experience.
- Google Workspace support experience.
- Azure and AWS fundamentals.
- Experience with Windows and Apple device management.
- Strong analytical and problem-solving ability.
- Strong customer service mindset.
- Good written and verbal English communication skills.
- Ability to explain technical issues clearly.
- Strong time management and multitasking ability.
- Ability to work independently in a remote environment.
- High attention to detail.
- Professional and proactive attitude.
- Willingness to learn and adapt.
Preferred Qualifications
- Diploma or Bachelor’s Degree in IT, Computer Science, or related field.
- Microsoft certifications (MS-900, AZ-900, MD-102 or equivalent).
- AWS Cloud Practitioner certification.
- Google Workspace certification.
- Cisco CCNA or equivalent networking certification.
- ITIL Foundation (preferred).
Experience
- Minimum 2 years of IT Support experience.
- Experience in a Managed Services Provider (MSP) environment is highly preferred.
- Experience supporting international clients (Australia, UK, US) is an advantage.
- Experience managing multiple client environments.
- Experience with cloud and endpoint management tools.
Work Environment Requirements
- Fully remote Work From Home role.
- Open to candidates across India, with preference for Kerala-based applicants.
- Dedicated and quiet home office space.
- Reliable high-speed internet connection.
- Backup internet connection (preferred).
- Windows or Mac computer capable of remote support work.
- Dual monitors (preferred).
- Noise-cancelling headset.
- HD webcam.
- UPS or power backup (preferred).
Working Hours
- Monday to Friday: Australian Eastern Time (AEST/AEDT)
- Saturday: 3 hours dedicated to marketing and website updates
- Occasional after-hours support for critical incidents or maintenance
Performance Expectations
- Meet SLA response and resolution times.
- Maintain high-quality ticket documentation.
- Deliver excellent customer service.
- Communicate proactively with clients and team members.
- Take ownership of tasks and incidents.
- Maintain high customer satisfaction levels.
- Follow company security and operational procedures.
- Continuously improve technical knowledge.
Confidentiality & Security
- Sign NDA and confidentiality agreement.
- Follow strict data security and privacy policies.
- Use only approved systems and tools.
- Protect all client and company information.
Independent Contractor Terms
- This is a full-time Independent Contractor engagement.
- Work is performed remotely from India.
- Contractor is responsible for taxes and statutory obligations.
- Contractor must provide and maintain their own equipment and internet.
- Contractor must maintain a professional home office setup.
What We Offer
- Long-term independent contractor opportunity.
- Fully remote working arrangement.
- Exposure to modern Microsoft cloud and enterprise environments.
- Hands-on experience with MSP operations.
- Career growth opportunities within a growing Australian MSP.
- Continuous learning and technical development.
- Collaborative and supportive team culture.
Why Join Tech Hub Australia?
If you are passionate about IT, enjoy solving real-world technical problems, and want to build a long-term career working with Australian clients in a dynamic MSP environment, we would love to hear from you.
Join Tech Hub Australia and be part of our growing global remote team.
Pay: ₹10,000.00 - ₹30,000.00 per month
Benefits:
- Internet reimbursement
- Work from home
Work Location: Remote
