Saket, Delhi Contact center specialist Jobs – 181 Open Jobs Today

Employee Relations Specialist
Nirvasa Healthcare Pvt. Ltd. —Moti Nagar, Delhi, Delhi
- ₹20,000.00 - ₹10,38,333.68 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
Contact Center Specialist
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
Track Manager - Cisco Contact Center
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- AWS
- Computer networking
- APIs
8d
PPSM Specialist
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Google Suite
- Azure
Contact Center Senior Specialist
MasORange —Gurugram, Haryana
- Full-time
- Remote
- Azure
- Customer service
- Salesforce
- Health insurance
- Work from home
1d
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Specialist - Global Mobility
WSP —Noida, Uttar Pradesh
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
8d
Customer Enablement Specialist, Academy & LMS
Level AI —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- AI
- Editing
Quick apply
Systems Integration Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- Azure
- Computer Science
- PMP
12d
Systems Integration Specialist
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Hospitality
- Continuous improvement
- Software development
Procure to Pay Operations Specialist
Accenture —Gurugram, Haryana
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Delivery Operations Team Lead
Accenture —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Lead Generation Specialist
Wocom Technologies pvt. ltd —Faridabad, Haryana
- ₹15,000 - ₹50,000 a month
- Full-time
- CRM software
- Salesforce
- APIs
Quick apply
12d
Cisco UCCE and Webex Contact Center Specialist
Consilium Software —Delhi, Delhi
- Email
- Project management
- Bachelor's degree
- Communication skills
Enterprise Cloud Sales Specialist – Cloud & Technology Services (Microsoft Ecosystem)
Khoj Information Technology, Inc. —Gurgaon H.O, Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Sales
- APIs
- Health insurance
Quick apply
AWS Senior AI Specialist Sales – Amazon Quick
AWS India - Karnataka —Gurugram, Haryana
- Full-time
- Computer Science
- Sales
- Master's degree
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Business Sys. Analysis Senior Specialist
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Azure
HR Specialist, HR Shared Services
Vantive —Gurugram, Haryana
- Human resources
- Communication skills
Systems Integration Senior Specialist - VDI
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- English
- Windows

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Employee Relations Specialist

Nirvasa Healthcare Pvt. Ltd.
Moti Nagar, Delhi, Delhi

Quick apply

Job details

Full-time
₹20,000.00 - ₹10,38,333.68 a month

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call centre
Employee relations
Master's degree
Analysis skills
Bachelor's degree
Human resources
HRIS
Business Administration
Human Resources
MBA
Communication skills

Full job description

Job Summary:

The Employee Relations Executive is responsible for supporting employee engagement, retention, grievance resolution, policy implementation, and employee communication initiatives within the organization. The role acts as a bridge between employees and management, ensuring a positive work environment, timely resolution of employee concerns, and adherence to company policies and labor regulations. The position plays a key role in reducing attrition, improving employee satisfaction, and driving engagement initiatives in a fast-paced BPO environment.

Key Responsibilities: Employee Relations

Serve as the first point of contact for employee concerns, queries, and workplace issues.
Support investigation and resolution of employee grievances, disciplinary matters, and conflict situations.
Maintain confidentiality while handling employee-related concerns.
Ensure proper documentation and closure of employee relation cases.
Conduct regular employee connect sessions, one-on-one meetings, and skip-level interactions to understand employee concerns and provide timely resolutions.
Manage employee tickets and ensure adherence to defined turnaround times.

Attrition Management & Retention

Conduct attrition analysis and identify trends impacting employee retention.
Perform shrinkage analysis and share actionable insights with operations and HR stakeholders.
Execute retention initiatives and win-back programs for employees who have resigned.
Conduct stay interviews and employee feedback discussions.
Support referral drives to meet hiring requirements.
Track and report retention metrics regularly.

Employee Engagement

Plan and execute employee engagement activities as per the engagement calendar.
Coordinate weekly and monthly Rewards & Recognition (R&R) programs.
Conduct Employee Satisfaction (ESAT) surveys and analyze results.
Organize employee wellness, cultural, and team-building initiatives.
Ensure high participation and effectiveness of engagement programs.

Internal Job Posting (IJP) Management

Coordinate and manage the Internal Job Posting (IJP) process.
Communicate available opportunities and eligibility criteria.
Track applications, coordinate assessments/interviews, and provide updates to stakeholders.
Maintain IJP records and generate periodic reports.

Compliance & Policy Implementation

Ensure employees are aware of company policies, code of conduct, and workplace guidelines.
Support implementation of HR policies and standard operating procedures.
Assist in POSH awareness initiatives and mandatory compliance trainings.
Ensure compliance with labor laws and company regulations.

Communication & Employee Support

Draft and circulate employee communications, announcements, and engagement updates.
Conduct employee orientation sessions related to company policies and culture.
Support change management initiatives and organizational communication programs.
Build positive relationships with employees across all levels.

Reporting & MIS

Prepare weekly and monthly reports on attrition, shrinkage, employee engagement, and ER activities.
Maintain employee relations dashboards and trackers.
Analyze employee feedback and recommend improvement initiatives.
Present insights and action plans during HR and Operations review meetings.

Key Performance Indicators (KPIs)

Attrition Rate Management
Shrinkage Reduction
Employee Satisfaction (ESAT) Scores
Employee Grievance Resolution TAT
Retention and Win-Back Success Rate
Employee Engagement Participation Rate
Referral Contribution to Hiring
IJP Closure and Internal Movement Metrics
Employee Ticket Closure Efficiency

Required Skills & Competencies

Strong communication and interpersonal skills
Employee grievance handling and conflict resolution
Good analytical and reporting skills
Knowledge of labor laws and HR practices
Employee engagement and retention management
Strong stakeholder management abilities
High level of confidentiality and professionalism
Proficiency in MS Excel, PowerPoint, and HRMS platforms
Problem-solving and decision-making skills

Educational Qualification

Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field.
MBA/PGDM in HR preferred.

Experience

1–4 years of experience in Employee Relations, HR Operations, HR Generalist, or Employee Engagement roles.
Experience in BPO, Contact Center, Shared Services, or similar high-volume environments preferred.

Pay: ₹20,000.00 - ₹1,038,333.68 per month

Application Question(s):

Are you ok with 6 days working?

Location:

Moti Nagar, Delhi, Delhi (Required)

Work Location: In person

Quick apply

Refine Your Search

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