Btm Layout Bengaluru Karnataka Sr. program manager, storewalk, retail business services, rbs storewalk Jobs – 3674 Open Jobs Today

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Vice President - Operations

InfoWryt Solutions LLP
Bangalore City, Bengaluru, Karnataka

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Job details

Full-time
₹3,00,000 - ₹3,33,000 a month
9 hours ago

Qualifications

Succession planning
Operations management
Project management
Leadership
Senior leadership

Full job description

The Vice President – Operations is a senior leadership role responsible for driving operational strategy, excellence, growth, and performance across multi-location operations. The role focuses on ensuring seamless service delivery, operational efficiency, quality standards, financial performance, and organizational scalability.

The incumbent will lead Regional Managers, Centre Heads, and cross-functional teams to build a high-performing operational ecosystem while ensuring exceptional customer experience, regulatory compliance, and sustainable business growth.

Key Responsibilities1. Strategic Leadership & Business Planning

Develop and execute operational strategies aligned with organizational goals and growth plans.
Drive long-term operational planning, expansion initiatives, and business transformation programs.
Identify opportunities for market expansion, service enhancement, and operational optimization.
Establish performance frameworks and governance mechanisms to improve business outcomes.
Collaborate with leadership teams to align operational priorities with company objectives.

2. Regional & Multi-Site Operations Management

Oversee operations across multiple regions, centers, and service units.
Lead Regional Managers and Centre Heads to achieve operational goals and performance targets.
Monitor operational KPIs, service quality metrics, and business performance.
Ensure consistent implementation of policies, procedures, and operational standards across locations.
Establish effective reporting systems, dashboards, and escalation mechanisms.

3. Quality, Compliance & Customer Experience

Ensure adherence to quality standards, regulatory requirements, and operational SOPs.
Drive customer-centric initiatives to improve satisfaction and service excellence.
Implement systems for customer feedback, grievance management, and continuous improvement.
Lead quality audits, compliance reviews, and risk management initiatives.
Foster a culture focused on safety, quality, accountability, and excellence.

4. Financial Management & Cost Optimization

Own operational budgets and P&L performance across business units.
Drive financial efficiency while maintaining high service standards.
Lead annual budgeting, forecasting, and variance analysis activities.
Monitor cost structures and implement productivity improvement initiatives.
Oversee vendor management, procurement strategies, and resource utilization.

5. People Leadership & Organizational Development

Lead, mentor, and develop Regional Managers, Centre Heads, and operational leadership teams.
Build leadership pipelines and succession planning strategies.
Drive performance management frameworks and employee engagement initiatives.
Promote a culture of ownership, collaboration, accountability, and continuous learning.
Identify talent gaps and support workforce planning initiatives.

6. Process Excellence & Digital Transformation

Lead operational excellence initiatives through process improvement methodologies.
Drive automation and technology adoption to enhance efficiency and scalability.
Optimize workflows, service delivery models, and operational reporting systems.
Leverage data analytics and technology platforms to improve decision-making.
Champion innovation and continuous improvement across all business functions.

7. Stakeholder & External Relations

Build strong relationships with industry partners, regulatory bodies, vendors, and strategic stakeholders.
Represent the organization in industry forums, business meetings, and strategic discussions.
Ensure compliance with statutory, legal, licensing, and accreditation requirements.
Support leadership and investors with operational reviews, data insights, and performance reports.
Manage critical escalations and ensure stakeholder satisfaction.

Key StakeholdersInternal

Regional Managers
Centre Heads
Clinical Leadership Teams
Human Resources
Finance
Quality & Compliance
Information Technology
Projects Team

Pay: ₹300,000.00 - ₹333,000.00 per month

Application Question(s):

Are you comfortable with Indiranagar and need to flexible to travel cities if required and travelling allownaces will be there
Do you have experience in Multi site operation .
Do you have 15 years of experience in Healthcare operations
Do you have Quality, Compliance & Resident Experience

Work Location: In person

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