Chennai Tamil Nadu Customer service manager Jobs – 714 Open Jobs Today

Senior Manager
Datamark, Inc. —Chennai, Tamil Nadu
- ₹16,00,000 - ₹17,00,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
2d
Back Office Assistant Manager
Datamark, Inc. —Chennai, Tamil Nadu
- ₹5,75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Travel
- HVAC
- Computer networking
Quick apply
6d
Administrative Manager
Frokme —Guindy, Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
Human Resources Operations Specialist
Appian Corporation —Chennai, Tamil Nadu
- Customer service
- Master's degree
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Client Services Manager
Hindustan HR —Chennai, Tamil Nadu
- ₹30,000 - ₹60,000 a month
- Civil engineering
- English
- Team management
Quick apply
3d
Cluster Manager
POPEES BABY CARE PRODUCTS LIMITED —Chennai, Tamil Nadu
- ₹35,000 - ₹45,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
3d
HR - Assistant Manager / Sr . Executive
HAPPY HOLIDAYS TRAVEL INDIA PRIVATE LIMITED —Nungambakkam, Chennai, Tamil Nadu
- ₹35,000 - ₹60,000 a month
- Full-time
- Hospitality
- English
- Microsoft Office
- Health insurance
Quick apply
13h
Business Development Executive (BDE)
Lyzoo Technologies Private limited —Chennai, Tamil Nadu
- ₹25,582.82 - ₹60,959.07 a month
- Full-time
- Customer service
- ERP systems
- English
- Commuter assistance
- Health insurance
Quick apply
13d
Manager HR & Operations
KJK PVT LTD —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Human resources
- Recruiting
- In-person
- Food provided
Quick apply
10d
Customer Success & Operations Manager - UK Voice
GNB Property —Chennai, Tamil Nadu
- ₹75,000 - ₹90,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Food provided
Quick apply
Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Client Relations Manager
FreeElective Network —Chennai, Tamil Nadu
- ₹30,000 - ₹60,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Work from home
Quick apply
Store Manager
Fresh2Day —Chennai, Tamil Nadu
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Management
- In-person
Quick apply
Customer Success Manager
Pando —Chennai, Tamil Nadu
- Full-time
- AI
- Communication skills
Assistant Manager Service and Operations Support
HSBC Global Services Limited —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Quality control
- AI
10d
Key Customer Manager
GROWSCIENCE NUTRITION AND HEALTH PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹3,20,479.47 - ₹4,50,000.00 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
Talent Acquisition Coordinator - Multiple locations - Bangalore, Chennai or Hyderabad
Photon —Chennai, Tamil Nadu
- Full-time
- Customer service
- Project management
- Bachelor's degree
Regional Sales Manager
Career Baskets Services Pvt Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- Full-time
- Sales
- Business development
- Travel
- Paid time off
- Flexible schedule
Quick apply
Branch Manager
MR.DIY —Chennai, Tamil Nadu
- ₹9,00,000 - ₹11,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Health insurance
Quick apply

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Senior Manager

Datamark, Inc. -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹16,00,000 - ₹17,00,000 a year
2 days ago

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
Spanish
Microsoft Excel
Microsoft Outlook
Multilingual
Customer service
Call center experience
English
Microsoft Office
Bachelor's degree
Industrial Engineering
Mentoring
Business Administration
Office management
Communication skills

Full job description

Manages all production projects to meet or exceed gross margin targets for all assigned projects

Manages all production projects to meet or exceed all client Service Level Agreements, or other client contractual obligations, for the assigned projects
Develops, implements and maintains budgets for assigned production projects
Coordinates and attend recurring status meetings with clients
Maintains and updates the production portion of the monthly operations metrics to the DATAMARK Executive Management
Assigns Managers to projects, including new projects
Leads the design of workflow and production processes and is the final approval for those processes
Determines the productivity standards in such a way that the financial goals of the projects assigned to them are met and creates bonus incentive plans for all production personnel designed to assist in meeting the productivity standards
Creates and delivers presentations for both clients and Executive Management that accurately reflects the quality, productivity and financial performance of assigned projects
Fosters and maintains an excellent customer relationship with DATAMARK customers in order to enhance customer satisfaction as well as service opportunities
Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the contact center operations and ensures documentation is current, training materials are up to date and effective, and production practices are consistent with contractual obligations.
Responsible for creating and managing a mentoring/succession plan for the production department for their assigned projects which will enable them to continuously identify and develop our future production leaders and managers
Assists Commercial Management and Business Development in creating accurate pricing
Participates with Commercial Management and Business Development on RFP’s

Capable of conducting the work activities of any manager when necessary

Reviews and approves all billing regarding their projects in the organization
All other duties as assigned

Requirements

Minimum Qualifications:

Education Requirements:

o Bachelor’s degree in Industrial Engineering or Business Administration or related area

Field Experience:

o At least 10 years of contact center, back office, or BPO experience including 4 years in a supervisory role and 4 years in a management role

Position Experience:

o At least 4 years of experience in a Contact Center or Back Office management role

Other Qualifications:

o Experience in managing Bilingual (English/Spanish) call center operations for customer service and interpretation services highly preferred

o Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

o Proven experience managing more than 300 full-time employees or a specific call center industry BPO market segment highly preferred

Required Skills:

Excellent leadership and mentoring skills
Excellent written and oral communication skills
Demonstrated analytical/problem-solving skills
Excellent multi-tasking skills
Detail-oriented
Excellent interpersonal skills
Proactive thinking
High proficiency with the full Microsoft Office Professional suite

Benefits

PF, Gratuity, Mediclaim, PLI

Quick apply

Refine Your Search

customer service manager jobs in chennai tamil nadu

Senior Manager

Back Office Assistant Manager

Service Operations Head – Pan India

Administrative Manager

Human Resources Operations Specialist

Client Services Manager

Cluster Manager

HR - Assistant Manager / Sr . Executive

Business Development Executive (BDE)

Manager HR & Operations

Customer Success & Operations Manager - UK Voice

Manager - Customer Support

Client Relations Manager

Store Manager

Customer Success Manager

Assistant Manager Service and Operations Support

Key Customer Manager

Talent Acquisition Coordinator - Multiple locations - Bangalore, Chennai or Hyderabad

Regional Sales Manager

Branch Manager

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