Deccan Pune Maharashtra It support l2/l3 Jobs – 40 Open Jobs Today

IT Support L2/L3
Enquad Solution (India) Pvt Ltd —Baner, Pune, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Computer Science
- English
- Windows
Quick apply
2d
IT Support Technician
Techtrix it solutions pvt ltd —Pune, Maharashtra
- ₹23,000 - ₹25,000 a month
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
6d
Cloud Support Engineer
Genxcel Info Solutions Private Limited —Aundh, Pune, Maharashtra
- ₹24,000 - ₹40,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
Quick apply
10d
ENGINEER TECHNICAL SUPPORT - L2
Network Techlabs —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
4d
Technology Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Azure
- APIs
- Leadership
3d
Jr Team Member - IT Operations & Infrastructure
Tata Communications —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Windows
11d
Global Service Desk L1 Associate
Codvo.ai —Pune, Maharashtra
- Rotational shift
- Microsoft Access
- Microsoft Outlook
- Computer Science
Manager - IT Operations & Infrastructure
Tata Communications —Pune, Maharashtra
- Full-time
- Mentoring
- Computer networking
- Leadership
12d
System Administrator
Indovance —Pune, Maharashtra
- Full-time
- Windows
- Microsoft Office
- Communication skills
5h
Analyst – Technology Support Services
Integrative Systems —Pune, Maharashtra
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Senior Production Support & Enhancement Engineer - Tieto Banktech (m/f/d)
Tieto —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
Quick apply
12d
Java Technical Specialist
Techila Global Services —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Salesforce
- Java
SME (Router & SD-WAN)
Wipro Limited —Pune, Maharashtra
- Full-time
- Azure
- English
- AWS
13d
Application Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Analysis skills
Associate , SW Eng
Northern Trust Corp. —Pune, Maharashtra
- Weekend availability
- Software troubleshooting
- B.Sc
- English
SAP BTP Platform Administrator
WillScot —Pune, Maharashtra
- Azure
- Computer Science
- DevOps
1h
Mendix Developer
Capgemini Sogeti —Pune, Maharashtra
- Software troubleshooting
- Software development
- Agile
- Health insurance
Application Development
Fujitsu —Pune, Maharashtra
- Oracle
- SQL
- AWS
Custom Software Engineer
Accenture —Pune, Maharashtra
- Full-time
- Data analysis skills
- SQL
- Accounting
Senior Network Engineer - APAC & EMEA Sift
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Computer networking
- Communication skills
- Commuter assistance

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IT Support L2/L3

Enquad Solution (India) Pvt Ltd
Baner, Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹50,000 a month
2 days ago

Benefits

Provident Fund

Qualifications

Microsoft Windows Server
TCP
Computer Science
Software deployment
CCNA
LAN
English
Windows
Web servers
Firewall
DHCP
Analysis skills
VoIP
Bachelor's degree
CompTIA Network+
IT support
Computer networking
DNS
IPsec
TCP/IP
SaaS
Diploma
Communication skills
Active Directory
Information Technology
VPN

Full job description

Title: IT Support L2 /L3

Key Responsibilities and Scope of Work

Provide Level 2 and Level 3 technical support for Windows-based environments, including Windows workstations, Windows Servers, and Domain Controllers
Administer and troubleshoot Active Directory infrastructure, including user/group management, Group Policy, DNS, and DHCP
Support, maintain, and secure email servers and web servers, including service availability, performance tuning, and incident remediation
Manage daily operations through OsTicket, ensuring accurate ticket classification, prioritization, escalation, and SLA compliance
Utilize Atera RMM for proactive monitoring, patch management, remote access, automation, and endpoint health reporting
Configure, maintain, and troubleshoot firewalls and security appliances including Ubiquiti UniFi, Netgate (pfSense), and Cisco
Deploy and manage L2/L3 network switches, including VLAN creation, routing, trunking, and traffic segmentation
Design, implement, and support VPN solutions (IPSec, Wireguard, OpenVPN, site-to-site and remote access) with a focus on security and reliability
Diagnose and resolve network performance and connectivity issues across LAN, WAN, and wireless environments
Support and troubleshoot VoIP servers and telephony systems, including call quality issues, SIP configurations, and network QoS alignment
Perform root cause analysis for recurring incidents and implement permanent corrective actions
Maintain accurate technical documentation, network diagrams, and standard operating procedures
Collaborate with vendors, ISPs, and internal teams to resolve complex infrastructure issues
Participate in on-call rotation and planned maintenance windows as required

Required Skill Set

Strong hands-on experience supporting Windows Workstations and Windows Server environments, including Domain Controllers, Active Directory, Group Policy, DNS, and DHCP
In-depth knowledge of email and web server platforms, including deployment, configuration, security, troubleshooting, and performance optimization
Proven experience working with IT ticketing systems, specifically OsTicket, including incident tracking, escalation handling, SLA adherence, and documentation
Practical experience with Remote Monitoring and Management (RMM) solutions, such as Atera, for proactive monitoring, patch management, remote support, and automation
Solid expertise in configuring, managing, and troubleshooting firewall and network security appliances, including Ubiquiti UniFi, Netgate (pfSense), and Cisco platforms
Hands-on experience with Layer 2 and Layer 3 switches, including configuration, VLAN segmentation, trunking, routing, and traffic optimization
Strong foundational and applied knowledge of networking concepts, including TCP/IP, VPN technologies (site-to-site and remote access), VLANs, and network segmentation
Working knowledge of VoIP systems and servers, including call flow troubleshooting, SIP fundamentals, QoS considerations, and network readiness for voice traffic

Preferred Qualifications

Diploma or bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent hands-on experience)
2-5 years of experience for L2 roles; - Advanced troubleshooting, system administration, network issues, escalated tickets, software deployment
4 - 6 years for L3 roles in IT support, systems administration, or MSP environments Infrastructure management, server administration, complex problem resolution, project work.
Demonstrated experience supporting multi-client or multi-site infrastructures
Industry certifications (preferred but not mandatory):
Microsoft (Windows Server, Active Directory, Microsoft 365)
CompTIA Network+ or Security+
Cisco CCNA
Ubiquiti or pfSense certifications
Experience working in MSP, SaaS, or regulated environments (finance, healthcare, legal) is an asset
Exposure to automation, scripting, or process optimization is a strong plus

Soft Skills

Strong problem-solving and analytical skills with a structured troubleshooting approach
Clear, professional written and verbal communication in English, including client-facing interactions
Ability to manage multiple priorities in fast-paced environments
Ownership mindset with accountability for issue resolution and service quality
Team-oriented, with the ability to mentor junior engineers and collaborate across teams
High attention to detail with a focus on security, stability, and documentation

Shift Timing: Rotational (Morning and Nights)

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

it support l2/l3 jobs in deccan pune maharashtra

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