Dumdum Kolkata West Bengal Head of service Jobs – 141 Open Jobs Today

Head of Service Delivery
Emdee Digitronics Pvt Ltd —Kolkata, West Bengal
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Computer Science
- Master's degree
- AWS
Quick apply
5d
Cluster Head
GoWith Green E-Vehicles Pvt Ltd —Baidyabati, West Bengal
- ₹40,000 - ₹70,000 a month
- Full-time
- Sales
- Business development
- In-person
- Cell phone reimbursement
Quick apply
Center Head
myMD Healthcare Pvt Ltd —Howrah, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
11h
Sales Head
GoWith Green E-Vehicles Pvt Ltd —Baidyabati, West Bengal
- ₹7,00,000 - ₹9,00,000 a year
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
5d
Executive Operations (KSW)
DHL —Kolkata, West Bengal
- Email
- Management
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
2d
Assistant Manager
Mahindra & Mahindra Ltd —Kolkata, West Bengal
- Bachelor's degree
- Diploma
3d
Admin Lead
House of EdTech —Kolkata, West Bengal
- Up to ₹6,00,000 a year
- Plumbing
- Leadership
- Communication skills
Head of Post GA Business Operations
Ericsson —Kolkata, West Bengal
- Computer Science
- Engineering
- Master's degree
11d
Wellness Coach
Anekant Group —Kolkata, West Bengal
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Office
- Supervising experience
- Bachelor's degree
Quick apply
1d
Head of Technology & Operational Efficiency
iLead —Kolkata, West Bengal
- ₹80,000 - ₹1,20,000 a month
- Full-time
- ERP systems
- AWS
- In-person
Quick apply
1d
Centre Manager
Amigos Solutions PVT.LTD —Kalindi Housing Estate, Kolkata, West Bengal
- ₹20,964.00 - ₹30,165.54 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
9d
Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Regional Head - BroCA (AVP)
HDFC Life —Kolkata, West Bengal
- Master's degree
- Travel
- Business Administration
Cluster Head - Branch Banking| Kolkata
CSB Bank —Kolkata, West Bengal
- Full-time
- Management
- Bachelor's degree
1d
Head of Airline Sales
Need82 forex and travels private limited —Barasat, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Flexible schedule
Quick apply
Head – HR and Operations
Brainware University —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Human resources
- AI
Regional Head - Direct Sales
HDFC Life —Kolkata, West Bengal
- Management
- Sales
- Master's degree
Head of Sales and Business Development
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Sales
- Research
- Microsoft Office
8d
Associate Regional Director- Sales-Kolkata
Milacron —Kolkata, West Bengal
- Email
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Territory Head - Banca Alliance
HDFC Life —Kolkata, West Bengal
- Sales
- Master's degree
- Bachelor's degree

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Head of Service Delivery

Emdee Digitronics Pvt Ltd
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹15,00,000 a year
5 days ago

Qualifications

BCS
Computer Science
Software deployment
Technical support
Master's degree
AWS
Supervising experience
Project management
Bachelor's degree
MBA
Leadership
Billing
Communication skills
Information Technology

Full job description

Service Delivery Head, IT System Integration

Emdee Digitronics | Kolkata | Full Time, Permanent

Department: Service Delivery & Operations

Experience: 10 to 15 years

Industry: IT Services & Consulting (System Integration)

About the Role

Emdee is a 20+ year old system integrator delivering IT infrastructure, software, security and surveillance, IT-enabled services, and manpower solutions primarily to government and public sector clients. It is headquartered in Kolkata and has presence in multiple states.

System integration and SITC are services, not supply. The Service Delivery Head owns everything from site survey and technical validation through installation, commissioning, and handover, and the CAMC and FMS obligations that follow. The role runs multiple concurrent contracts, each with its own scope, SLA structure, milestone schedule, penalty regime, OEM dependencies, and geography. Success is measured on contractual delivery, client acceptance, service continuity, and commercial closure.

Key Responsibilities

Survey and Technical Validation

Own execution of site surveys, ensuring they are planned, resourced, and completed to a standard that supports accurate design and costing
Vet survey findings and validate BOQ assumptions against site reality

Delivery Planning

Translate tender conditions (SLA definitions, milestone structure, penalty and LD clauses, completion criteria) into an executable delivery plan covering milestone mapping, timelines, manpower deployment, and site sequencing
Coordinate with procurement on material readiness, dispatch scheduling, and outward logistics to site
Manage delivery risk across concurrent projects competing for the same engineers, materials, and warehouse capacity

Execution

Own end-to-end SITC across all active contracts, delivered to tender specification and schedule
Lead project managers and field teams across locations, driving commissioning and system integration and resolving technical issues escalated from site
Manage OEM and subcontractor performance through execution: technical support, defect resolution, warranty enforcement, and back-to-back obligations

Service Operations

Own CAMC, AMC, and FMS delivery across live contracts: SLA performance, preventive maintenance, field engineer coverage, and spares availability
Track SLA compliance and penalty exposure per contract, and correct course before contractual thresholds are breached

Client and Commercial Ownership

Serve as the senior delivery interface to the client across acceptance (joint inspection, acceptance testing, snag closure, handover), escalation and grievance redressal on critical incidents and service failures, and change requests, scope variation, and extension of time claims
Ensure every milestone is certified through measurement, documentation, inspection, and client sign-off, and take ownership of payment realisation against it. Delivery is not complete until it has been paid for

Team and Governance

Lead and develop the delivery organisation across locations, building capacity ahead of pipeline through deployment planning and technical skill development
Establish delivery standards, documentation practices, and reporting discipline, and ensure statutory and safety compliance for deployed manpower and site work
Institute delivery governance and internal audit across projects, analyse performance data on schedule, SLA, cost, and quality to maintain portfolio-level visibility, and drive continuous improvement from what the data shows

Qualifications and Experience

Bachelor's degree in Computer Science, Information Technology, Electronics, Electrical, or a related engineering discipline. MBA or equivalent management qualification preferred
10 to 15 years in IT system integration, infrastructure delivery, or project and service operations, with at least 5 years leading delivery across multiple concurrent projects and locations
Must come from a system integrator, IT OEM, or infrastructure services company. Government and PSU project experience is strongly preferred
Strong technical grounding in IT hardware and infrastructure: servers, storage, networking (active and passive), structured cabling, power and UPS systems, data centre and server room build, security and surveillance systems, and IT peripherals
Working familiarity with OEM ecosystems and channel structures across compute, networking, and surveillance, including warranty, support, and escalation processes
Demonstrated ownership of SITC execution from survey through commissioning, acceptance, and handover, including multi-site and multi-district rollouts
Experience running CAMC, AMC, or FMS contracts with defined SLAs, distributed field engineer deployment, and spares management
Working knowledge of government contract execution: tender conditions, milestone certification, measurement and inspection, LD and penalty clauses, and departmental billing processes
Experience managing large distributed technical teams, including project managers, site engineers, and service engineers
Commercial literacy: ability to read a contract for delivery and cost implications and track project financial position, not just technical delivery
Excellent stakeholder management and written communication for government clients, departmental reviews, and formal correspondence
Based in Kolkata or willing to relocate. Travel to project sites across states is a requirement of this role

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

What is your current CTC?
What is your expected CTC?

Location:

Kolkata, West Bengal (Preferred)

Work Location: In person

Quick apply

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