Dwarka Phase 2 Delhi Delhi Delivery analyst Jobs – 1230 Open Jobs Today

Customer Success Manager
Octave Intelligence —Delhi, Delhi
- Project management
- Bachelor's degree
- Continuous improvement
Analyst - GBS - R
Bank of America —Gurugram, Haryana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
2d
GCET - Associate Analyst
EY —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
5d
Associate - ENR (Oil & Gas)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Analyst- Program Management
Accenture —Delhi, Delhi
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Associate Analyst - Finalta
McKinsey & Company —Gurugram, Haryana
- Microsoft Excel
- English
- Bachelor's degree
Operational Innovations Senior Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Data analysis skills
- Research
- Project management
12d
Delivery Operations Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
10d
Associate - ENR (Oil & Gas)
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
BCG X Finance Operations Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Delivery Operations Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Bachelor's degree
- Accounting
Data Analyst
Stashfin —Gurugram, Haryana
- Full-time
- SQL
- Agile
- In-person
Quick apply
Analyst Financial Advisory Support
Imaginators Try Going Beyond —Gurugram, Haryana
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
Quick apply
4h
Business Analyst
United Airlines —Gurugram, Haryana
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Health insurance
Logistics Data Analyst
Circle K —Gurugram, Haryana
- Microsoft Excel
- Finance
- Master's degree
Project Management Analyst
WhizHack Technologies Pvt. Ltd. —Gurugram, Haryana
- ₹15,000 - ₹45,000 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Delivery Project Manager
RSN People First —Gurugram, Haryana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
Quick apply
GN-I&E-Banking-Lending-Analyst
Accenture —Gurugram, Haryana
- Full-time
- Master's degree
- Analysis skills
- Project management
India Analyst
BowerGroupAsia —Delhi, Delhi
- Weekend availability
- Salesforce
- English
- Research
- Flexible schedule
Quick apply

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Customer Success Manager

Octave Intelligence
Delhi, Delhi

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Job details

Qualifications

Software deployment
Oil & gas
Business analysis
Sales
Project management
Bachelor's degree
Continuous improvement
Construction experience

Full job description

Job Location (Short): Delhi NCR, India | Mumbai, India

Workplace Type: Onsite

Req Id: 3232

Responsibilities

Octave is seeking a new Customer Success Managers to join our team working with our India accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Octave solutions. Leveraging your practical industry knowledge, business acumen, relationship management and broad understanding of Octave solutions, you will position yourself as a trusted advisor to our customers to help them win in their business while maximizing their return on investment in Octave solutions. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing solutions, identify opportunities for upsell/cross-sell, and maintain established retention rates for both maintenance and SaaS renewals.

The CSM role is focused primarily in the post-sales phase and works in a complementary fashion with the Sales Account team, the Services Implementation team, and the Technical Support team and in alignment with the Customer Engagement program.

Work with the assigned customers through the life cycle of customer relationship to provide smooth transition through different phases (Sales to Service to Support).
Lead adoption activities including educating customer locations on support processes and training requirements to help them meet their expected outcomes.
Lead and own all aspects of post-sales engagement with the account that includes coordination with Account Management, Project Management and the Implementation team, Trainers, Product Management and Technical Support Analysts.
Continuously measure results, advise the account towards improving adoption, and improve user’s awareness of what is possible with Octave Solutions.
Improve the account’s health and user satisfaction scores.
Develop and maintain relationships with all key customer contacts.
Be a single point of contact for "post-sales" escalations and be the customer champion within Octave.
Work with cross functional teams (internal and external) to ensure timely resolution of the customer’s escalations and complex technical issues involving many different internal teams.
Conduct periodic reviews of the use of Octave solutions, support services and status of issues and escalations.
Help conduct root cause analysis and drive continuous improvement using project management skills for managing related action items.
Assist customer in understanding future roadmaps and in upgrade planning.

#onsite #SD1

Education / Qualifications

Bachelor’s degree or relevant industry experience
Should have 8-18 years of relevant work experience in Customer Sucess space with relevent domain preferably from Oil & Gas, EPC's.
Experience and/or certification in engineering, construction, or project delivery
Experience and/or certification in business analysis desired
Experience in an advisory capacity, especially on projects involving software configuration, training, development, testing, and deployment.
Knowledge and experience in the industry specific to the accounts
Familiar with organization change management aspects of delivering change programs
Successful track record in managing and delivering projects
Occasional domestic and international travel is associated with this position – estimated at 30%. A valid passport required

Your soft skills will include:

Self-motivated and enjoys autonomy.
People orientated with positive interpersonal skills.
Courageous and confident enough to deal with tense and unpleasant situations.
Calm and controlled in times of unanticipated and unpleasant work-related issues.
Performance driven team player.
Flexible during times of change.
Actively addresses problems.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [email protected]

Apply Now

Refine Your Search

delivery analyst jobs in dwarka phase 2 delhi delhi

Customer Success Manager

Analyst - GBS - R

GCET - Associate Analyst

Associate - ENR (Oil & Gas)

Analyst- Program Management

Associate Analyst - Finalta

Operational Innovations Senior Analyst

Delivery Operations Analyst

PRACTICE DELIVERY LEAD L1

Associate - ENR (Oil & Gas)

BCG X Finance Operations Analyst

Delivery Operations Senior Analyst

Data Analyst

Analyst Financial Advisory Support

Business Analyst

Logistics Data Analyst

Project Management Analyst

Delivery Project Manager

GN-I&E-Banking-Lending-Analyst

India Analyst

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About Octave

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