Gj Customer service manager Jobs – 786 Open Jobs Today

Sales Manager - Direct
Aditya Birla Group —Gujarat
- Sales
- Bachelor's degree
- Banking
Customer Support Manager
KMK Ventures Private Limited —Ahmedabad, Gujarat
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
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- Health insurance
Quick apply
1d
Training Manager – Hospitality & Customer Experience
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
1d
Learning & Development Manager – Hospitality & Customer Experience
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
1d
Customer Service Manager (CSM)
Electrobotic Manufacturing Pvt Ltd —Changodar, Ahmedabad, Gujarat
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Experience & Training Manager
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
1d
Business Head – Tiles & Ceramics (Retail & Distribution)
Saurashtra Group —Bhavnagar, Gujarat
- ₹50,000 - ₹80,000 a month
- Full-time
- Business development
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Resturant manager
Royal Sports & Fitness Pvt Ltd —Ahmedabad, Gujarat
- ₹22,000 - ₹55,000 a month
- Full-time
- Customer service
- English
- In-person
- Commuter assistance
- Health insurance
Quick apply
Customer Care Manager
KATARIA AUTOMOBILES PVT LTD —Rajkot, Gujarat
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
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Quick apply
Customer Service Manager
Lubi Electronics —Ahmedabad, Gujarat
- Full-time
- Microsoft Excel
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Senior Wealth Manager
MITVA ENTERPRISE —Ahmedabad, Gujarat
- ₹50,000 - ₹2,00,000 a month
- Part-time
- Hybrid work
- Internship
- Health insurance
- Work from home
Quick apply
Senior Customer Success Manager
Etech Global Services —Gandhinagar, Gujarat
- Night shift
- Customer service
- English
- Analysis skills
Bank Operations Manager
Sunshine Group —Surendranagar District, Gujarat
- ₹40,000 - ₹50,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
2d
Store Manager
sanket india —Kapadvanj, Gujarat
- ₹20,000 - ₹35,000 a month
- Full-time
- Merchandising
- Bachelor's degree
- In-person
Quick apply
Marketing Manager
Thermarex —Surat, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Store Manager
SS Retail Ltd —Rajkot, Gujarat
- ₹30,000 - ₹50,000 a month
- Sales
- Customer service
- In-person
Quick apply
2d
General Manager - Ecommerce sales - Night shift
ICT Tubes Private Limited —Vadodara, Gujarat
- ₹12,663.79 - ₹54,502.33 a month
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
10d
Customer Relationship Manager (CRM)
Com.Bot —Surat, Gujarat
- ₹15,000 - ₹45,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Paid time off
Quick apply
Associate Sales Manager - Branch Banking
AxisMaxlife —Gujarat
- Microsoft Powerpoint
- CRM software
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General Manager (Sales & Service)
TURQUOISE AUTOBOTS LLP —Ahmedabad, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- In-person
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Sales Manager - Direct

Aditya Birla Group -
Gujarat

Apply Now

Job details

Freelance

Qualifications

Sales
Sales
Bachelor's degree
Business requirements
Banking
Negotiation
Customer acquisition

Full job description

Designation: NA

Location: India Gujarat Turquoise Ahmedabad

Organization: Financial Services

Job Description:

Job Purpose

The purpose of this job is to execute sales operations through the DSA channel in line with branch plan and objectives by interfacing with DSA partners and end customers to achieve targets. This role coordinates with Risk, Operations and Sales Governance teams to ensure compliant and efficient sales operations and portfolio health. It also drives and executes cross-selling of ABHFL and ABFC products/ solutions as per branch level objectives.

Job Context & Major Challenges

Organizational Context
Key Aspects:

Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.
The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.

Job Context
Key Aspects:

Providing housing finance (to buyers), Loan against Property, Commercial Property Purchase, Lease Rental Discounting and Construction Finance (to builders) solutions, ABHFL caters to a diverse range of customer segments through its various service offerings. Additionally, being predominantly retail driven, the business is characterized by high volume of loan transactions and customer relationships. As a result, ABHFL business performance is strongly impacted by people, process and organizational efficiencies, alongside core business drivers such as product/ solution quality, channel and customer relationship management and risk management.
For retail customers, identifying and acting on relevant needs for target demographics/ customer segments/ etc., in an efficient manner ensuring process, statutory and regulatory compliance at all times, are key for building business performance and sustainability.
For institutional/ builder customers, understanding and addressing complex business requirements via proactive relationship management and customized solution fitment, while ensuring compliance at all times, are important to gain competitive advantage.
The Sales Manager (DSA) – ABHFL is responsible for achieving sales targets through the DSA channel, as agreed with the ASMABHFL, in terms of targeted book size, growth & customer service objectives.

Key Challenges

To build and tap DSA network in order to achieve targets considering factors impacting DSA relationships such as competitor offerings/ terms, existing relationships, mutually beneficial propositions, etc.
To upgrade financial & operational know how on industry dynamics, effective negotiation and relationship building, and efficient loan processing for maintaining lasting relationships with DSAs and customers while ensuring portfolio health and profitability

Enabling Skill Sets & Qualifications

Critical skill sets required to meet these challenges include commercial acumen, team management and communication, product-market awareness, and execution skills.
Education & experience required to fulfil this profile are a graduate with minimum 6 - 7 yrs of total sales experience in the Banking/ NBFC space, of which at least recent 3 - 4 yrs experience should be in HFC sales with good exposure to DSA channel.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Sales Planning and DSA Management

Define and execute a plan for target achievement in conjunction with ASMABHFL, considering competitive forces and local trends

Scan the local market and competitor offerings on a periodic basis, and work closely with DSA network to tweak efforts accordingly

Constantly review DSA network for effectiveness and drive operational efficiencies to ensure active DSA relationships are working optimally to achieve business objectives

Provide data for and compile periodic MIS reports for disbursements, profitability, DSA performance, NPAs, market expansion, etc.; also use insights to provide DSA partners feedback proactively

KRA2

Customer Acquisition/ Engagement

Identify local business growth opportunities, and refine DSA engagements accordingly

Work closely with DSA partners on identified prospects for relationship origination by deploying a partnership mindset and sharing product characteristics and USPs effectively to drive favorable closure and customer satisfaction

Communicate with in-process prospects and DSA partners to ensure clarity on transaction status and proactively drive for operational compliance to ensure timely approvals

Deploy schemes to drive DSA engagement, sales and profitability, ensuring dual focus on sales expansion and cost optimization

KRA3

Operational Effectiveness

Track and ensure efficient DSA business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)

Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)

Adopt improved processes and best practices in order to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL

KRA4

Cross-Selling across ABC products

Drive DSA partner efforts as per Cross-Selling strategy agreed with ASMABHFL, interfacing with end customers/ prospects as required

KRA5

Self-Development and Internal Stakeholder Management

Stay up to date on market developments, DSA engagement practices/ innovations, negotiation and relationship building skills for enhanced customer acquisition and engagement efforts through the DSA channel

Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives

Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

KRA6

Portfolio & Risk Management

Track and ensure efficient DSA business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)

Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)

Adopt improved processes and best practices in order to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL

KRA7

Cross-Selling across ABC products

Drive DSA partner efforts as per Cross-Selling strategy agreed with ASMABHFL, interfacing with end customers/ prospects as required

KRA8

Self-Development and Internal Stakeholder Management

Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives

Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

KRA9

Portfolio & Risk Management

Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms

Liaise proactively with DSA partners and end prospects/ customers for clarity on and adherence to risk management measures

Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality

Apply Now

Refine Your Search

customer service manager jobs in gj

Sales Manager - Direct

Customer Support Manager

Training Manager – Hospitality & Customer Experience

Learning & Development Manager – Hospitality & Customer Experience

Customer Service Manager (CSM)

Customer Experience & Training Manager

Business Head – Tiles & Ceramics (Retail & Distribution)

Resturant manager

Customer Care Manager

Customer Service Manager

Senior Wealth Manager

Senior Customer Success Manager

Bank Operations Manager

Store Manager

Marketing Manager

Store Manager

General Manager - Ecommerce sales - Night shift

Customer Relationship Manager (CRM)

Associate Sales Manager - Branch Banking

General Manager (Sales & Service)

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