Hyderabad Telangana Customer service analyst Jobs – 787 Open Jobs Today

IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
14d
Business Analyst
Vistex Asia-Pacific Private Ltd. —Hyderabad, Telangana
- Master's degree
- Analysis skills
- Presentation skills
Quick apply
Investigation Specialist
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Weekend availability
- Customer service
- English
- Microsoft Office
- Flexible schedule
IT Customer Service Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
4d
Analyst - Service Desk N 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Agile
Quick apply
MIS Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Google Suite
- Microsoft Excel
- Master's degree
Analyst
Experian —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- SQL
- Health insurance
- Paid time off
Quick apply
Service Desk Analyst - II
Enviri Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
Jr. Tech Support Analyst
Warner Bros. Discovery —Hyderabad, Telangana
- Weekend availability
- English
- Windows
- Bachelor's degree
11d
Call Quality Analyst – Inbound US Healthcare Insurance
Hutah AI —Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
- Paid time off
Quick apply
Financial Analyst
Golden Hills Capital India Pvt Ltd —Nanakramguda, Hyderabad, Telangana
- From ₹4,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Health insurance
- Paid time off
Quick apply
11d
External Hiring|Fraud Prevention Analyst|International|07112025
TGBPL TP India - IBU —Hyderabad, Telangana
- Full-time
- Remote
- Work from home
Data Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Google Suite
- Microsoft Excel
- Computer Science
Analyst Transactions & Processing
Trimont Services India Pvt Ltd —Hyderabad, Telangana
- Hybrid work
- Finance
- Master's degree
- Administrative experience
Implementation Analyst (Fresher)
ZeroCodeHR —Hyderabad, Telangana
- Computer Science
- Microsoft Office
- SQL
- Paid time off
Learning Platform-GTO-Analyst-Service Delivery
Deloitte —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Microsoft Office
8h
Quality Assurance Analyst (Contact Center)
IntouchCX —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Basic math
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
Data Analyst
Tribute Technology —Hyderabad, Telangana
- Full-time
- Remote
- English
- SQL
- Bachelor's degree
Quick apply
Global IT Service Desk - Team Leader
Aveva —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Health insurance
- Paid time off

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IT Support Analyst 1

RSM -
Hyderabad, Telangana

Apply Now

Job details

Full-time
14 days ago

Qualifications

Software troubleshooting
Customer service
Encryption
Information Systems
Windows
Microsoft Office
Bachelor's degree
ServiceNow
Active Directory
Time management

Full job description

About us

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include:

Provides technical support by phone and live chat to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.

Support and maintenance of PCs including but not limited to:

Complete PC setup and deployment for new employees using standard hardware, images, and software.
Train new employees on the use of PC and other networked equipment using standard training documents.
Assign users and computers to proper business groups in Active Directory.
Perform timely workstation hardware and software upgrades.
Troubleshoot and resolve hardware, connection, and software issues reported
Coordinate with authorized vendor for PC hardware repair.
Monitor and remove virus, spy-ware, and other non-authorized software.
Maintain and/or coordinate local hardware inventory
Maintain local office network devices and print server
Install and upgrade network devices as required
Report server issues to appropriate networking teams and assist in troubleshooting
Setup and maintain network printers, scanners, and multi-function devices as well as facilitate repairs

Complete various projects and tasks as assigned as such:

IT focus groups
Remediation projects (OS and Hardware).
Reconciliation of licenses associated with locally purchased software.
Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.
Tasks related to potential office remodels or relocations
Support firm software
Support Desktop Management with post-mass deployment issues of standard software
Provide IT support for local software within region
Upgrade local server software as necessary

EDUCATION

Associate degree in Information Systems, Business, or related field, or equivalent experience.

TECHNICAL/SOFT SKILLS

Working knowledge of hardware and applications including but not limited to:
- Microsoft Windows OS, MS Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.

SPECIAL REQUIREMENTS SPECIFIC TO JOB

Excellent verbal and written communications
Demonstrates a working knowledge of the technology tools required within assigned responsibilities
Effective organization and time management skills
Ability to manage multiple tasks
Strong attention to detail
Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

EXPERIENCE

1-3 years relevant experience in IT or Customer Service.

MANAGEMENT

PREFERRED REQUIREMENTS

Bachelor’s degree

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].

Apply Now

Refine Your Search

customer service analyst jobs in hyderabad telangana

IT Support Analyst 1

Business Analyst

Investigation Specialist

IT Customer Service Analyst

Analyst - Service Desk N 4A

MIS Analyst

Analyst

Service Desk Analyst - II

Jr. Tech Support Analyst

Call Quality Analyst – Inbound US Healthcare Insurance

Financial Analyst

External Hiring|Fraud Prevention Analyst|International|07112025

Data Analyst

Analyst Transactions & Processing

Implementation Analyst (Fresher)

Learning Platform-GTO-Analyst-Service Delivery

Quality Assurance Analyst (Contact Center)

IT Support Analyst

Data Analyst

Global IT Service Desk - Team Leader

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