Hyderabad Telangana Head of customer success Jobs – 85 Open Jobs Today

Head of KYC Operations - APAC
Wise —Hyderabad, Telangana
- ₹39,50,000 - ₹55,00,000 a year
- Full-time
- Management
Quick apply
Customer Success Manager
Acads360 India Private Limited —Hyderabad, Telangana
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Quick apply
Head of HR
Octave Intelligence —Hyderabad, Telangana
- Master's degree
- Human resources
- Business Administration
Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
Customer Success Executive
Propflo Tech Pvt Ltd —Hyderabad, Telangana
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Marketing
- Customer service
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
2h
Head of Sales & Business Growth | Saven Tech
Saven Technologies Inc —Hyderabad, Telangana
- Hybrid work
- English
- Business development
- Software development
Associate Director- Leadership and Management Delivery
Accenture —Hyderabad, Telangana
- Full-time
- Master's degree
- Business Administration
- Training & development
GB/G Head of HR Services
BASF —Hyderabad, Telangana
- Full-time
- Human resources
- Leadership
- Communication skills
Regional Head - ( Education Industry)
Kaamkaajindia —Hyderabad, Telangana
- ₹64,454 - ₹68,475 a month
- Full-time
- Sales
- Analysis skills
- Bachelor's degree
Quick apply
8d
Quantaco - Head of Accounting Services
Talent Formula —Hyderabad, Telangana
- Finance
- Bachelor's degree
- Continuous improvement
3d
Customer Success Manager
Shri Technologies —Hyderabad, Telangana
- From ₹25,000 a month
- Full-time
- CRM software
- Marketing
- English
- Flexible schedule
Quick apply
5h
Head of Technology and Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- AWS
Client Engagement & Delivery Manager
Aeries Technology —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- DevOps
1h
Director Delivery Management - RTSM Operations
Signant Health —Hyderabad, Telangana
- Full-time
- Project management
- Travel
- Agile
7d
Senior Vice President - QE
Crest'XO —Hyderabad, Telangana
- ₹1,50,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Quick apply
Group Head – Export & International Business
TechVedyaa India Pvt Ltd —Hyderabad, Telangana
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Enterprise Sales Executive(B2B SAAS)
Snaphomz Private Limited —Gachibowli, Hyderabad, Telangana
- From ₹6,00,000 a year
- Full-time
- Sales
- Salesforce
- Bachelor's degree
Quick apply
10d
Head – Digital Transformation
TechVedyaa India Pvt Ltd —Hyderabad, Telangana
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Accounts & Operations - Asst. Manager
Cafe Desire —Hyderabad, Telangana
- ₹20,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Project Manager
Dr Reddy's Laboratories Limited —Hyderabad, Telangana
- Engineering
- Master's degree
- Project management
Quick apply

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Head of KYC Operations - APAC

Wise -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹39,50,000 - ₹55,00,000 a year

Qualifications

Management
Performance management
User research

Full job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Your mission

Your mission is to lead the KYC Operations Function organization to Ensure its Compliance and Provide Instant Service with best-in-class Quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.

What you’ll be doing

In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals

You will need to ensure the top-notch delivery in your team’s Quality, Compliance, Speed and Cost of Operations. Some examples of your Success metrics might include but not be limited to:

For the Customers: Quality of KYC Function processes (false positive and negatives), Resolution of customer-facing cases, Response SLA, KYC-related appeals upheld
For Wise: False Positives, False Negatives, Customer Attrition during onboarding, Handling Time, Risk Indicators, Cost per Contact
For Wisers: Engagement Score, Attrition, Rewards

A few ways in which you’ll contribute to Wise’s success in this role

Setting the Strategy for KYC Operations Function

Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, in making the processes more compliant, faster, better and more scalable, with a clear customer focus

Building the best processes

Build and develop a robust and compliant customer onboarding program
Build the necessary support systems for the processes: Metrics, Targets, Governance
Utilize data and user research to optimize our on-boarding experience and transform how we currently fight financial crime and fulfill regulatory obligations
Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control
Manage and optimize 3rd party services and outsourced vendors across the KYC operating model
Work closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the business

Nurturing a great team

Ensure that the right KYC Operations Function organization and the right leaders are in place
Build and develop a people strategy that allows execution upon the vision - cross functions and locations
Revamp the People management processes together with the People Operations team - skills, career paths, performance management
Oversight of team's budgets and high level reporting.
Set KPIs and developmental objectives across the current team of 150+ people (regional teams across across the globe)

Partnering with Product

Work closely with Product teams to ship and deliver best in market KYC products and experiences to our customers

This is not intended to be an exhaustive list. As the overall lead of this function, you are expected to take on, and hold accountability for, anything that is required in order to deliver on the mission and the performance of this function

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Quick apply

Refine Your Search

head of customer success jobs in hyderabad telangana

Head of KYC Operations - APAC

Customer Success Manager

Head of HR

Director, Head of Service Operations

Customer Success Executive

Head of Sales & Business Growth | Saven Tech

Associate Director- Leadership and Management Delivery

GB/G Head of HR Services

Regional Head - ( Education Industry)

Quantaco - Head of Accounting Services

Customer Success Manager

Head of Technology and Service Operations

Client Engagement & Delivery Manager

Director Delivery Management - RTSM Operations

Senior Vice President - QE

Group Head – Export & International Business

Enterprise Sales Executive(B2B SAAS)

Head – Digital Transformation

Accounts & Operations - Asst. Manager

Project Manager

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