Hyderabad Telangana Startup product based company technical support Jobs – 39 Open Jobs Today

Technical Operations Manager
AWS India - Telangana —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Engineering
WMS Production Support
Estuate —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- SQL
Technical Operations Manager
Sourceo —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Engineering
4d
Sr. Technical Account Manager, ES - INDIA
Sourceo —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
11h
Head of Tech (Engineering & AI)
Portcast —Hyderabad, Telangana
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- System design
Quick apply
Healthcare Analytics
Cohere Health —Hyderabad, Telangana
- SQL
- Bachelor's degree
- Communication skills
Quick apply
3d
QA Lead /SDET Lead
TTEC Digital —Hyderabad, Telangana
- Full-time
- Hybrid work
- Master's degree
- APIs
- AI
Quick apply
Senior Talent Acquisition Partner – Engineering & Delivery
SmartDocs —Hyderabad, Telangana
- Hybrid work
- English
- Java
- Recruiting
Quick apply
Sr. Technical Account Manager, ES - INDIA
AWS India - Karnataka —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
3d
Forward Deployed Engineer - India
Pulsora, Inc. —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- SQL
Network Engineer, Capacity Restoration Team
Sourceo —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
- Flexible schedule
4d
Growth Specialist – AI/ML Solutions
SoulPage IT Solutions —Hyderabad, Telangana
- Full-time
- Marketing
- Master's degree
- Business development
Chief Technology Officer
Blueberry Labs Private Limited —Hyderabad, Telangana
- Day shift
- Research
- AWS
- Bachelor's degree
Quick apply
Lead Data Analyst
Cohere Health —Hyderabad, Telangana
- Azure
- Master's degree
- SQL
Quick apply
Pre-Sales Solution Engineer / Consultant
ZAGGLE —Hyderabad, Telangana
- Full-time
- Sales
- Master's degree
- Presentation skills
Quick apply
Manager – Digital Health Growth
ACCESS Health International —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
R&D / NPD Associate
Earthful —Hyderabad, Telangana
- Full-time
- Research
- Master's degree
- Bachelor's degree
Senior Manager - CRM Innovation & Experimentation
Novartis —Hyderabad, Telangana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
4d
Business Development Manager – Embedded & Product Engineering Services
Eurth Techtronics —Hyderabad, Telangana
- Online application
- Sales
- Business development
- Linux
Network Engineer, Capacity Restoration Team
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
- Flexible schedule

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Technical Operations Manager

AWS India - Telangana -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Management
Computer Science
Engineering
Master's degree
AWS
Bachelor's degree
Team management
Customer support
Business Administration
MBA

Full job description

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers on the night shift, providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers provide customer's workload review and resolve technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.

Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests.

Key job responsibilities
Key expectations of the AWS India Support Manager include:

Manage the day-to-day operations of the India night shift, ensuring seamless collaboration with other managers , adequate team staffing and SLA commitments are met.
Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
Ensure quality of the workload reviews and the customer sentiment.
Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
Influence Sr. Support Engineers and development teams to improve the customer support experience.
Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
Handle escalations and guide engineers to the proper teams by diving deep into the problem.
Drives effective business and technical discussions.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

BASIC QUALIFICATIONS

5+ years of managing with a track record of success experience
7+ years of engineering team management in a fast-paced operations environment experience
Experience as a manager with a track record of success
Experience in engineering teams management in a fast-paced operations environment
Bachelor's degree in Engineering, Computer Science, or a related technical field

PREFERRED QUALIFICATIONS

Master of Business Administration
Experience driving projects to improve operations and support-related processes
Experience handling large enterprise technical customer escalations
Experience in AWS services
Experience in project and program management and delivering key business outcomes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

startup product based company technical support jobs in hyderabad telangana

Technical Operations Manager

WMS Production Support

Technical Operations Manager

Sr. Technical Account Manager, ES - INDIA

Head of Tech (Engineering & AI)

Healthcare Analytics

QA Lead /SDET Lead

Senior Talent Acquisition Partner – Engineering & Delivery

Sr. Technical Account Manager, ES - INDIA

Forward Deployed Engineer - India

Network Engineer, Capacity Restoration Team

Growth Specialist – AI/ML Solutions

Chief Technology Officer

Lead Data Analyst

Pre-Sales Solution Engineer / Consultant

Manager – Digital Health Growth

R&D / NPD Associate

Senior Manager - CRM Innovation & Experimentation

Business Development Manager – Embedded & Product Engineering Services

Network Engineer, Capacity Restoration Team

I want to receive the latest job alerts for startup product based company technical support in hyderabad telangana

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