Kochi, Kerala Full time Jobs – 7884 Open Jobs Today

Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
Retail Showroom Manager(Fashion Store)
Garment Nation —Kochi, Kerala
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Paid time off
- Flexible schedule
Quick apply
Student Support Executive – Admissions
Quantean —Kochi, Kerala
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
- Commuter assistance
- Health insurance
Quick apply
Team Lead
JAIN UNIVERSITY —Kochi, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Team management
- Health insurance
- Cell phone reimbursement
Quick apply
Operations Executive
tripuntold —Kochi, Kerala
- ₹15,000 a month
- Full-time
- Customer service
- English
- Communication skills
- Work from home
Quick apply
Data Entry Operator
SLBS MARKLANCE —Vyttila, Kochi, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Branch Executive - KALOOR, JOS JN BRANCH,PALLURUTHY,THIRUVANKULAM, ALUVA,KANJIRAMATTOM
Muthoot MCred Ltd (Formerly Known as Muthoottu Mini Financiers Ltd) —Kochi, Kerala
- From ₹19,650 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
Team Lead
Flipkart Internet Privet Limited —Kochi, Kerala
- From ₹2,40,000 a year
- Full-time
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Store In-charge
TECHNICAL HARDWARES —Vyttila, Kochi, Kerala
- ₹40,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
- Health insurance
Quick apply
14d
Senior HR And Admin Manager
HelmApps Limited —Kakkanad West, Kochi, Kerala
- Up to ₹60,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Social Media Manager
Vieroots Wellness Solutions Pvt Ltd —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Marketing
- Social media management
- Bachelor's degree
Quick apply
Business Coordinator
GREENBIO PRODUCTS —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
Creative Head (Required from Kerala)
Vieroots Wellness Solutions Pvt Ltd —Kochi, Kerala
- ₹80,000 - ₹1,00,000 a month
- Presentation skills
- Team management
- In-person
Quick apply
Receptionist
Icon arts & entertainment —Kochi, Kerala
- ₹25,000 - ₹28,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
- Paid time off
Quick apply
Client Experience Manager
Concord Design Studio —Kochi, Kerala
- ₹28,000 - ₹35,000 a month
- Full-time
- Management
- Sales
- Business development
Quick apply
6d
Store Manager
COSMOS SPORTS WORLD LLP —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Customer service
- Organisational skills
- In-person
Quick apply
2d
Executive-Accounts
BV —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Accounting
Quick apply
Visa Filing Officer
OrbiX Overseas Careers —Vyttila, Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Cell phone reimbursement
Quick apply
General Manager
Oh Stayz Private Limited —Kochi, Kerala
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- English
- Front desk
- Paid time off
- Paid sick time
Quick apply
Customer Care Executive(Infopark)
YOU'RE HIRED —Kochi, Kerala
- ₹22,000 - ₹28,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Paid time off
Quick apply
10d

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Specialist – Quality Assurance(Telecall & Email)

BVS Global -
Kochi, Kerala

Quick apply

Job details

Full-time
₹50,000 - ₹60,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Six Sigma Certification
Microsoft Excel
Customer service
English
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills

Full job description

Job Summary:

The incumbent is responsible for monitoring, evaluating and improving the quality of customer interactions across voice and

email channels. The role ensures adherence to company standards, client requirements, compliance guidelines, and

communication best practices while delivering an exceptional customer experience. The incumbent will work closely with

the Operations and Training teams to identify performance gaps, support capability-building initiatives and drive continuous

improvement through quality audits, coaching and feedback.

Responsibilities:

Call Quality Monitor

▪ Monitor and evaluate inbound and outbound customer calls using approved quality scorecards and evaluation

criteria.

▪ Ensure adherence to SOPs, approved scripts, compliance requirements and client guidelines.

▪ Identify recurring quality issues, process deviations, and performance gaps and recommend corrective actions.

▪ Conduct quality calibration sessions with the Operations and Training teams to ensure consistency and fairness in

quality evaluations.

E-mail Quality Monitoring

▪ Review emails to ensure accuracy, professionalism, grammar, tone, formatting, and completeness.

▪ Verify compliance with company communication standards, brand guidelines, and client-specific requirements.

▪ Ensure appropriate use of approved email templates and standard responses.

▪ Identify opportunities to enhance written communication and improve the overall customer experience.

▪ Monitor consistency and quality across all written customer communications.

Quality Audits

▪ Conduct regular quality audits based on the approved sampling methodology and audit schedule.

▪ Evaluate customer interactions using standardized quality scorecards and predefined quality parameters.

▪ Maintain accurate audit records, documentation, and supporting evidence.

▪ Publish audit findings and quality reports within agreed timelines.

▪ Ensure all quality assessments are objective, consistent, unbiased, and evidence-based.

Feedback & Coaching

▪ Provide timely, constructive, and actionable feedback to employees based on audit findings.

▪ Conduct one-on-one quality review sessions to discuss performance and improvement opportunities.

▪ Collaborate with Team Leaders and the Training team to develop performance improvement plans.

▪ Recommend coaching sessions, refresher training, and knowledge enhancement initiatives where required.

▪ Identify, recognize, and share best practices to promote service excellence across teams.

Reporting & Analysis

▪ Prepare and publish daily, weekly, and monthly quality reports, dashboards, and management summaries.

▪ Analyse quality trends, recurring issues, customer concerns, and root causes.

▪ Present quality insights, observations, and recommendations during operational review meetings.

▪ Track individual and team quality performance against defined Key Performance Indicators (KPIs).

▪ Recommend preventive and corrective actions to improve operational efficiency and service quality.

Continuous Improvement

▪ Identify opportunities for process improvement based on quality observations and operational trends.

▪ Participate in quality improvement initiatives, process reviews, and operational excellence projects.

▪ Support the implementation and monitoring of Corrective and Preventive Action (CAPA) plans.

▪ Work closely with the Operations and Training teams to enhance process compliance and employee capability.

▪ Contribute to the development, review, and continuous improvement of quality scorecards, SOPs and quality

standards

Qualifications:

▪ Bachelor's degree in any discipline (preferred).

Requirements:

▪ 2–5 years of experience in Quality Assurance, Quality Monitoring, or Customer Service in a BPO, shared services or

service operations environment.

▪ Experience in monitoring voice calls, emails, and written communication against defined quality standards.

▪ Strong understanding of quality frameworks, scorecards, KPIs and customer service standards.

▪ Excellent command of written and spoken English.

▪ Proficiency in Microsoft Excel, Word and PowerPoint for reporting and data analysis.

▪ Experience working with quality monitoring tools, CRM systems, or ticketing platforms is an advantage.

▪ Knowledge of root cause analysis (RCA), quality calibration sessions, and process audits is preferred.

▪ Familiarity with customer experience (CX) metrics such as CSAT, FCR, AHT and QA scores is an added advantage.

▪ Certification in Quality Management, Six Sigma or ISO standards is desirable but not mandatory.

Location: Kalamassery, Cochin

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

full time jobs in kochi, kerala

Specialist – Quality Assurance(Telecall & Email)

Retail Showroom Manager(Fashion Store)

Student Support Executive – Admissions

Team Lead

Operations Executive

Data Entry Operator

Branch Executive - KALOOR, JOS JN BRANCH,PALLURUTHY,THIRUVANKULAM, ALUVA,KANJIRAMATTOM

Team Lead

Store In-charge

Senior HR And Admin Manager

Social Media Manager

Business Coordinator

Creative Head (Required from Kerala)

Receptionist

Client Experience Manager

Store Manager

Executive-Accounts

Visa Filing Officer

General Manager

Customer Care Executive(Infopark)

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