Kolkata West Bengal Incident manager Jobs – 41 Open Jobs Today

Head of Service Delivery
Emdee Digitronics Pvt Ltd —Kolkata, West Bengal
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Computer Science
- Master's degree
- AWS
Quick apply
3d
Deputy Manager - Facility & Operations
PS Group —Dhapa, Kolkata, West Bengal
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- Management
- English
- Project management
- Health insurance
Quick apply
Shopping Centre Manager
Rdb —Kolkata, West Bengal
- ₹30,940.24 - ₹50,061.64 a month
- Full-time
- Schematics
- English
- Bachelor's degree
Quick apply
Facility Manager
RISHI ECOVIEW —Kolkata, West Bengal
- From ₹30,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- Plumbing
Quick apply
IAM Delivery Manager
UST —Kolkata, West Bengal
- Oracle
- AWS
- Continuous improvement
Quick apply
Compliance Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
6d
RC-REGULATORY COMPLIANCE-CSV-QA -Senior Manager
EY —Kolkata, West Bengal
- PMP
- Master's degree
- Project management
AGM - Mobility & Enterprise
Vodafone Idea —Kolkata, West Bengal
Safety Manager
Larsen & Toubro —Kolkata, West Bengal
- B.Sc
- Bachelor's degree
- Electrical Engineering
IN-Manager_SAP BASIS_Enterprise Apps SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
1d
Technical Management Professional
BT —Kolkata, West Bengal
- Master's degree
- Analysis skills
- Bachelor's degree
DevOps SRE Delivery Manager
UST —Kolkata, West Bengal
- Computer Science
- PMP
- DevOps
Quick apply
IN-Manager__SAP EWM__SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
2d
ADMIN CUM HR MANAGER
SMJ Venture Private Limited —Kankurgachi, Kolkata, West Bengal
- ₹30,000 - ₹40,000 a month
- Full-time
- Analysis skills
- Supervising experience
- Project management
Quick apply
8d
IT and Cyber Manager
Satvik Enterprises Ltd —Kolkata, West Bengal
- ₹50,000 - ₹70,000 a month
- Full-time
- Databases
- AWS
- Project management
- Cell phone reimbursement
- Paid sick time
Quick apply
10d
Assistant Manager QA/QC
PS Group —Kolkata, West Bengal
- ₹45,000 - ₹60,000 a month
- Full-time
- Civil engineering
- Bachelor's degree
- Quality control
Quick apply
Manager – Reg. Process Engg & Productivity, ERO
DHL —Kolkata, West Bengal
- Email
- Up to 50% travel
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
Manager- Interior and Finishes, Kolkata
Turner & Townsend —Kolkata, West Bengal
- Full-time
- Management
- Project management
- Bachelor's degree
Quick apply
13d
IT & Network Administrator / AWS Cloud Architect
Intelgic Technologies —Kolkata, West Bengal
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- English
- Windows
Quick apply
1d
Senior SCCM & Hyper-V Infrastructure Engineer
UST —Kolkata, West Bengal
- Weekend availability
- Windows
- Communication skills
Quick apply
9d

I want to receive the latest job alerts for incident manager in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near kolkata west bengal

Software Architect jobs in Kolkata, West Bengal

Safety Manager jobs in Kolkata, West Bengal

IT Manager jobs in Kolkata, West Bengal

Delivery Manager jobs in Kolkata, West Bengal

Facilities Manager jobs in Kolkata, West Bengal

Center Manager jobs in Kolkata, West Bengal

Technical Manager jobs in Kolkata, West Bengal

SAP Project Manager jobs in Kolkata, West Bengal

Business Development Executive jobs in Coimbatore, Tamil Nadu

Social Media Manager jobs in Thane District, Maharashtra

Manager jobs in Kolkata, West Bengal

Development Operations Manager jobs in Thiruvananthapuram, Kerala

Operations Manager jobs in Kolkata, West Bengal

Delivery Director jobs in Mumbai, Maharashtra

Company, Delivery jobs in Shillong, Meghalaya

Delivery Director jobs in Hyderabad, Telangana

Delivery Jobs jobs in Tiruchchirappalli, Tamil Nadu

Delivery Boy jobs in Delhi

Delivery Director jobs in Bengaluru, Karnataka

Delivery Driver jobs in Kerala

Head of Service Delivery

Emdee Digitronics Pvt Ltd
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹15,00,000 a year
3 days ago

Qualifications

BCS
Computer Science
Software deployment
Technical support
Master's degree
AWS
Supervising experience
Project management
Bachelor's degree
MBA
Leadership
Billing
Communication skills
Information Technology

Full job description

Service Delivery Head, IT System Integration

Emdee Digitronics | Kolkata | Full Time, Permanent

Department: Service Delivery & Operations

Experience: 10 to 15 years

Industry: IT Services & Consulting (System Integration)

About the Role

Emdee is a 20+ year old system integrator delivering IT infrastructure, software, security and surveillance, IT-enabled services, and manpower solutions primarily to government and public sector clients. It is headquartered in Kolkata and has presence in multiple states.

System integration and SITC are services, not supply. The Service Delivery Head owns everything from site survey and technical validation through installation, commissioning, and handover, and the CAMC and FMS obligations that follow. The role runs multiple concurrent contracts, each with its own scope, SLA structure, milestone schedule, penalty regime, OEM dependencies, and geography. Success is measured on contractual delivery, client acceptance, service continuity, and commercial closure.

Key Responsibilities

Survey and Technical Validation

Own execution of site surveys, ensuring they are planned, resourced, and completed to a standard that supports accurate design and costing
Vet survey findings and validate BOQ assumptions against site reality

Delivery Planning

Translate tender conditions (SLA definitions, milestone structure, penalty and LD clauses, completion criteria) into an executable delivery plan covering milestone mapping, timelines, manpower deployment, and site sequencing
Coordinate with procurement on material readiness, dispatch scheduling, and outward logistics to site
Manage delivery risk across concurrent projects competing for the same engineers, materials, and warehouse capacity

Execution

Own end-to-end SITC across all active contracts, delivered to tender specification and schedule
Lead project managers and field teams across locations, driving commissioning and system integration and resolving technical issues escalated from site
Manage OEM and subcontractor performance through execution: technical support, defect resolution, warranty enforcement, and back-to-back obligations

Service Operations

Own CAMC, AMC, and FMS delivery across live contracts: SLA performance, preventive maintenance, field engineer coverage, and spares availability
Track SLA compliance and penalty exposure per contract, and correct course before contractual thresholds are breached

Client and Commercial Ownership

Serve as the senior delivery interface to the client across acceptance (joint inspection, acceptance testing, snag closure, handover), escalation and grievance redressal on critical incidents and service failures, and change requests, scope variation, and extension of time claims
Ensure every milestone is certified through measurement, documentation, inspection, and client sign-off, and take ownership of payment realisation against it. Delivery is not complete until it has been paid for

Team and Governance

Lead and develop the delivery organisation across locations, building capacity ahead of pipeline through deployment planning and technical skill development
Establish delivery standards, documentation practices, and reporting discipline, and ensure statutory and safety compliance for deployed manpower and site work
Institute delivery governance and internal audit across projects, analyse performance data on schedule, SLA, cost, and quality to maintain portfolio-level visibility, and drive continuous improvement from what the data shows

Qualifications and Experience

Bachelor's degree in Computer Science, Information Technology, Electronics, Electrical, or a related engineering discipline. MBA or equivalent management qualification preferred
10 to 15 years in IT system integration, infrastructure delivery, or project and service operations, with at least 5 years leading delivery across multiple concurrent projects and locations
Must come from a system integrator, IT OEM, or infrastructure services company. Government and PSU project experience is strongly preferred
Strong technical grounding in IT hardware and infrastructure: servers, storage, networking (active and passive), structured cabling, power and UPS systems, data centre and server room build, security and surveillance systems, and IT peripherals
Working familiarity with OEM ecosystems and channel structures across compute, networking, and surveillance, including warranty, support, and escalation processes
Demonstrated ownership of SITC execution from survey through commissioning, acceptance, and handover, including multi-site and multi-district rollouts
Experience running CAMC, AMC, or FMS contracts with defined SLAs, distributed field engineer deployment, and spares management
Working knowledge of government contract execution: tender conditions, milestone certification, measurement and inspection, LD and penalty clauses, and departmental billing processes
Experience managing large distributed technical teams, including project managers, site engineers, and service engineers
Commercial literacy: ability to read a contract for delivery and cost implications and track project financial position, not just technical delivery
Excellent stakeholder management and written communication for government clients, departmental reviews, and formal correspondence
Based in Kolkata or willing to relocate. Travel to project sites across states is a requirement of this role

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

What is your current CTC?
What is your expected CTC?

Location:

Kolkata, West Bengal (Preferred)

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in kolkata west bengal

Head of Service Delivery

Deputy Manager - Facility & Operations

Shopping Centre Manager

Facility Manager

IAM Delivery Manager

Compliance Manager

RC-REGULATORY COMPLIANCE-CSV-QA -Senior Manager

AGM - Mobility & Enterprise

Safety Manager

IN-Manager_SAP BASIS_Enterprise Apps SAP_Advisory_Kolkata

Technical Management Professional

DevOps SRE Delivery Manager

IN-ManagerSAP EWMSAP_Advisory_Kolkata

ADMIN CUM HR MANAGER

IT and Cyber Manager

Assistant Manager QA/QC

Manager – Reg. Process Engg & Productivity, ERO

Manager- Interior and Finishes, Kolkata

IT & Network Administrator / AWS Cloud Architect

Senior SCCM & Hyper-V Infrastructure Engineer

I want to receive the latest job alerts for incident manager in kolkata west bengal

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected