Lado Sarai Delhi Delhi Operations team leader Jobs – 1861 Open Jobs Today

Team Leader - Operations
HELIOS SYSTEMS PTE LTD —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Management
- Master's degree
Quick apply
Global HR Shared Services Assistant
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Finance Analyst- Global RTR Process
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
L&D Team Leader and Facilitator
TELUS Digital —Noida, Uttar Pradesh
- Evening shift
- Google Suite
- English
- Microsoft Office
Quick apply
Global Finance & Operations Senior Manager – Transformation & Migration Execution
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Analysis skills
People Partner - Associate II
Aristocrat —Noida, Uttar Pradesh
- Full-time
- Customer service
- Research
- Bachelor's degree
13d
Team Leader - Operations (BPO International Process)
Demographic Services —Gurugram, Haryana
- ₹4,50,000 - ₹6,50,000 a year
- Full-time
- Master's degree
- Business development
- Project management
- Commuter assistance
Quick apply
14d
Global L&D Operations Shared Services Senior Director
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Management
- English
- Bachelor's degree
Duty Officer, Team Leader
PVR INOX LTD —Noida, Uttar Pradesh
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health insurance
- Flexible schedule
Quick apply
BCG X Finance Operations Analyst
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Talent Sourcing Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- English
- Project management
- Bachelor's degree
EP&P Senior Manager - Service Desk
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Finance and Operations Senior Manager - Travel & Expense
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Management
- Finance
- Master's degree
Global Talent Acquisition Senior Specialist – Operations CoE
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Analysis skills
- Human resources
Chief Operating Officer (COO)
Global Udaan —Sarita Vihar, Delhi, Delhi
- ₹80,000 - ₹2,00,000 a month
- English
- Project management
- Team management
Quick apply
Operations Head
Stori Design - Luxury Furniture —South Delhi, Delhi, Delhi
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- CRM software
- ERP systems
- Microsoft Office
Quick apply
14d
Global Product Analyst (Level: Manager)
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Team Leader - Operations
MetLife —Noida, Uttar Pradesh
- Full-time
7d
Chief Operating Officer, India
LCX —Gurugram, Haryana
- From ₹1,00,000 a month
- Full-time
- English
- Project management
- Human resources
Quick apply
Global L&D Senior Coordinator - Faculty CoE
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English

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Team Leader - Operations

HELIOS SYSTEMS PTE LTD
Noida, Uttar Pradesh

Quick apply

Job details

Full-time

Qualifications

Microsoft Excel
Management
Information security
Master's degree
Analysis skills
Bachelor's degree
Business Administration
Human Resources
Leadership
Communication skills

Full job description

Team Leader – Operations

Position: Team Leader – Operations
Department: Operations
Location: Noida
Reporting To: Operations Manager / Senior Manager – Operations

Role Overview

We are looking for a dynamic and result-oriented Team Leader – Operations to oversee daily verification operations, drive team performance, and ensure delivery excellence across all background verification processes. The role requires strong people management, operational oversight, stakeholder coordination, and a continuous improvement mindset to ensure timely and high-quality service delivery.

The ideal candidate should possess strong leadership capabilities, process orientation, and the ability to manage a high-performing team in a fast-paced environment.

Key ResponsibilitiesTeam Management & Leadership

Lead, mentor, and manage a team of Verification Executives and Senior Verification Executives.
Monitor individual and team performance against defined KPIs and SLAs.
Conduct regular performance reviews, coaching sessions, and feedback discussions.
Identify training needs and facilitate skill development initiatives.
Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence

Manage day-to-day verification operations across Education, Employment, Address, Identity, Court Record, Reference, and other verification services.
Ensure timely completion of cases while maintaining quality standards and client commitments.
Monitor workload allocation and resource utilization to maximize productivity.
Drive adherence to operational processes, policies, and service standards.
Handle operational escalations and ensure timely resolution.

Quality & Compliance

Ensure verification activities comply with internal quality benchmarks and regulatory requirements.
Conduct regular audits and quality checks to maintain operational accuracy.
Identify process gaps and implement corrective and preventive actions.
Ensure adherence to data privacy and information security standards.

Stakeholder Management

Coordinate with Client Success, Sales, Product, Technology, and Quality teams to ensure seamless service delivery.
Act as the first point of escalation for client-related operational concerns.
Maintain effective communication with internal and external stakeholders regarding case status and operational updates.

Reporting & Performance Monitoring

Track and analyze operational metrics, including:
Turnaround Time (TAT)
SLA Adherence
Quality Scores
Productivity Metrics
Escalation Trends
Team Utilization
Prepare daily, weekly, and monthly performance reports for management review.
Present actionable insights and recommendations for operational improvements.

Process Improvement & Automation

Identify opportunities to improve workflows, reduce turnaround time, and enhance customer experience.
Support automation and digital transformation initiatives within operations.
Collaborate with Product and Technology teams for process enhancements and system improvements.

Qualifications

Bachelor’s Degree in Business Administration, Human Resources, Operations, or a related field.
Master’s Degree preferred.
4–7 years of experience in Operations, Background Verification, Shared Services, Compliance Operations, or Process Management.
Minimum 1–2 years of experience in team handling or supervisory roles.

Required Skills & Competencies

Strong people management and leadership skills.
Excellent communication and stakeholder management abilities.
Strong analytical and problem-solving mindset.
Ability to manage high-volume operations while maintaining quality standards.
Advanced proficiency in Microsoft Excel and operational reporting.
Understanding of Background Verification (BGV) processes will be an added advantage.
Strong organizational and multitasking capabilities.
Customer-centric approach with attention to detail.

Experience:

Operations, Background Verification, Shared Services: 7 years (Preferred)

Work Location: In person

Quick apply

Refine Your Search

operations team leader jobs in lado sarai delhi delhi

Team Leader - Operations

Global HR Shared Services Assistant

Finance Analyst- Global RTR Process

L&D Team Leader and Facilitator

Global Finance & Operations Senior Manager – Transformation & Migration Execution

People Partner - Associate II

Team Leader - Operations (BPO International Process)

Global L&D Operations Shared Services Senior Director

Duty Officer, Team Leader

BCG X Finance Operations Analyst

Talent Sourcing Specialist

EP&P Senior Manager - Service Desk

Global Finance and Operations Senior Manager - Travel & Expense

Global Talent Acquisition Senior Specialist – Operations CoE

Chief Operating Officer (COO)

Operations Head

Global Product Analyst (Level: Manager)

Team Leader - Operations

Chief Operating Officer, India

Global L&D Senior Coordinator - Faculty CoE

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