Head of Partner Performance Management
ESP Global Services Limited —Pune, Maharashtra
- ₹38,00,000 - ₹45,00,000 a year
- Analysis skills
- Budgeting
Quick apply
Centre Head Operations
Dr. Agarwal's Eye Hospital —Thane District, Maharashtra
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Marketing
- Master's degree
Quick apply
Centre Head-Malad
Footprints Childcare Pvt Ltd —Malad, Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Senior Office Administrator
Bora Classes —Pune, Maharashtra
- ₹22,000 - ₹40,000 a month
- Full-time
- Education
- Bachelor's degree
- In-person
Quick apply
Plant Head
Pai Kane Group —Banda, Maharashtra
- From ₹15,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Welding
Quick apply
9d
Operations Executive
Healthy Hugs Healthcare —Mumbai District, Maharashtra
- Part-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
9d
Centre Incharge - Palghar/Wada
LCF (Lighthouse Communities Foundation) —Palghar, Maharashtra
- ₹45,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- MSW
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Hiring for Centre Head
DVOC INSTITUTE —Mumbai, Maharashtra
- ₹35,000 - ₹70,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Center Head - Mallad
Footprints Childcare Private Limited —Malad, Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Center Head
Jumpstart international preschool —Pune, Maharashtra
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Centre Head
Kidzonia —Pune, Maharashtra
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
- Paid time off
Quick apply
Manager — Delivery Performance & Operations
Jade Global —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Branch Manager
Rathi's Aspire Academy —Pune, Maharashtra
- Full-time
- English
- Microsoft Office
- 12th Pass
Medical Superintendent - Platinum Hospitals Group
Platinum Hospitals Pvt Ltd —Thane, Maharashtra
- ₹2,50,000 - ₹3,50,000 a month
- Full-time
- Medicine
- Bachelor's degree
- In-person
Quick apply
8d
General Manager
Lucy Electric —Nashik, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
Centre Head – EdTech Operations
Astral Interntional —Thane, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
Centre Head
Little Millennium Hudkeshwar - Preschool & Daycare —Nagpur, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Administrative experience
- Team management
Quick apply
Reception Head / Front Office In-Charge
Raigad Hospital and Research Centre —Karjat, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Paid time off
- Food provided
Quick apply
Program Manager – Academic Operations & Excellence (Mumbai)
Physicswallah —Mumbai, Maharashtra
- Full-time
- Master's degree
- Project management
- MBA
10d
Center Coordinator
Eager Beaver Preschools and Daycare —Kandivali, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- In-person
- Paid time off
- Paid sick time
Quick apply

I want to receive the latest job alerts for centre head operations in maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

centre head operations jobs near maharashtra

Centre Head jobs in Pune, Maharashtra

Branch Manager jobs in Pune, Maharashtra

Center Head jobs in Malad, Mumbai, Maharashtra

Operations Manager jobs in Pune, Maharashtra

Performance Manager jobs in Pune, Maharashtra

Program Manager jobs in Mumbai, Maharashtra

Office Administrator jobs in Pune, Maharashtra

Center Head jobs in Pune, Maharashtra

Branch Manager jobs in Bengaluru, Karnataka

Center Manager jobs in Yelahanka, Bengaluru, Karnataka

Center Manager jobs in Assam

Center Manager jobs in Chembur, Mumbai, Maharashtra

Center Manager jobs in Lucknow, Uttar Pradesh

Center Head jobs in Noida, Uttar Pradesh

Manager, Purchase ,billing jobs in Haridwar, Uttarakhand

Centre Head jobs in Rajasthan

Rehabilitation Centre, Physiotherapist jobs in Hyderabad, Telangana

Centre Head jobs in Mulund, Mumbai, Maharashtra

Cadd Centre jobs in Chennai, Tamil Nadu

Centre Head jobs in Ahmedabad, Gujarat

Head of Partner Performance Management

ESP Global Services Limited -
Pune, Maharashtra

Quick apply

Job details

Permanent
₹38,00,000 - ₹45,00,000 a year

Qualifications

Procurement
Performance management
Analysis skills
IT support
Forecasting
Budgeting

Full job description

Head of Partner Performance Management

Pune, India
Reporting to: Chief Operating Officer
Salary: 38,00,000 – 45,00,000 per annum + benefits

Lead a Global Partner Engineering Workforce

ESP Global Services is a leading provider of End User Computing, Field Engineering and Infrastructure Support services to enterprise customers across the globe.

We are seeking an experienced Head of Partner Performance Management to lead the operational performance of our global partner engineering network, ensuring that hundreds of third-party engineers consistently deliver exceptional service to our customers.

This is not a traditional procurement or vendor management role.

You will be responsible for ensuring that partner-employed engineers perform as an extension of ESP's own workforce, meeting customer expectations, contractual service levels and commercial objectives across multiple international regions.

Working closely with Operations, Customer Success, Service Delivery, Procurement and Executive Leadership, you will drive accountability, operational excellence and continuous improvement across our global partner ecosystem.

The Role

You will lead the governance and operational performance of approximately 200 third-party engineers delivering:

End User Computing (EUC)
Field Engineering
Deskside Support
Infrastructure Support
Engineer Augmentation Services
Smart Hands and Technical Onsite Services

Your focus is ensuring the right engineers are deployed, performing effectively, meeting service commitments and representing ESP professionally within customer environments.

Success will be measured by operational performance, customer satisfaction, partner accountability and commercial performance.

Key Responsibilities

Own the operational performance of ESP's global partner-delivered engineering workforce.
Lead the governance framework across multiple engineering partners and suppliers.
Ensure partner engineers consistently achieve agreed SLAs, KPIs and customer service standards.
Drive engineer utilisation, workforce planning, attendance, availability and capacity management.
Manage operational escalations relating to engineer performance, service delivery and customer experience.
Hold partners accountable through structured governance, service reviews, corrective action plans and Quarterly Business Reviews.
Drive continuous improvement across partner performance, engineer quality and operational consistency.
Work closely with Service Delivery, Customer Success and Operations teams to ensure customer commitments are consistently achieved.
Own the commercial performance of partner-delivered services, including budgets, forecasting, billing accuracy and cost optimisation.
Identify opportunities to improve operational efficiency through automation, tooling and process standardisation.

What We're Looking For

This role will suit someone who has managed large operational teams of third-party engineers delivering IT support services.

You will bring:

10+ years' experience leading partner-delivered IT service operations, supplier performance or field engineering organisations.
Demonstrable experience managing third-party engineers delivering End User Computing, Infrastructure Support, Field Services or Engineer Augmentation.
Experience managing multiple global partner organisations simultaneously.
Proven success improving partner operational performance through structured governance and performance management.
Strong experience managing:
- SLA and KPI performance
- Workforce planning and engineer utilisation
- Operational reporting and analytics
- Service governance
- Customer escalations
- Supplier accountability
Commercial experience managing budgets, forecasting, supplier costs and financial performance.
Experience leading cross-functional teams across Operations, Service Delivery, Customer Success and Procurement.
Strong analytical capability with the confidence to challenge poor performance using operational data.

Essential Experience

We are particularly interested in candidates who have operational responsibility for partner-employed engineers delivering services such as:

End User Computing (EUC)
Field Engineering
Desktop Support
Infrastructure Support
Smart Hands
IMAC Services
Break/Fix Services
Data Centre Support
Managed Services

Candidates whose experience is primarily within procurement, sourcing, contract administration or general vendor management, without operational accountability for technical service delivery, are unlikely to be suitable for this role.

Why Join ESP?

This is a highly visible leadership role reporting directly to the COO.

You will shape how ESP manages and develops a global network of engineering partners supporting enterprise customers across multiple continents. Your work will directly influence customer satisfaction, operational excellence, service quality and commercial performance.

If you enjoy leading through influence, improving operational performance, holding partners accountable and building world-class engineering services, we'd like to hear from you.

Before You Apply

To help us identify the right experience, please ensure your CV clearly demonstrates:

The number of third-party engineers you have managed.
The types of IT support services those engineers delivered.
The countries or regions you were responsible for.
Examples of how you improved partner performance or service delivery.
The operational KPIs, SLAs or commercial outcomes you were accountable for.

Quick apply

Refine Your Search

centre head operations jobs in maharashtra

Head of Partner Performance Management

Centre Head Operations

Centre Head-Malad

Senior Office Administrator

Plant Head

Operations Executive

Centre Incharge - Palghar/Wada

Hiring for Centre Head

Center Head - Mallad

Center Head

Centre Head

Manager — Delivery Performance & Operations

Branch Manager

Medical Superintendent - Platinum Hospitals Group

General Manager

Centre Head – EdTech Operations

Centre Head

Reception Head / Front Office In-Charge

Program Manager – Academic Operations & Excellence (Mumbai)

Center Coordinator

I want to receive the latest job alerts for centre head operations in maharashtra

Explore jobs in more locations

Head of Partner Performance Management

Lead a Global Partner Engineering Workforce

The Role

Key Responsibilities

What We're Looking For

Essential Experience

Why Join ESP?

Before You Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected