Malviya Nagar, Delhi, Delhi Desk agent Jobs – 22 Open Jobs Today

SeniorAnalyst - English, Spanish, Windows
HCLTech —Noida, Uttar Pradesh
- Weekend availability
- Spanish
- Computer Science
- Software troubleshooting
10d
Partner Success Manager — imagine.bo
Synergylabs Technology —Gurugram, Haryana
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
Quick apply
12d
Capital Markets Operations Sr Analyst
Accenture —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
Track Manager - IT Operations Management, RESTful API, Angular
HCLTech —Noida, Uttar Pradesh
- Azure
- JavaScript
- Scripting
4h
Analyst (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Windows
- Computer networking
- Communication skills
Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Customer service
- English
8d
Receptionist
Saniya Enterprises —Preet Vihar, Delhi, Delhi
- ₹8,597.83 - ₹23,997.00 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Team Leader - Front Office
Andaz Delhi —Delhi, Delhi
- Full-time
- Hospitality
- Administrative experience
- Diploma
9d
Senior HRIS Analyst - Talent, Performance & Development
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Excel
- Customer service
- B.Sc
7d
Customer Enablement Specialist, Academy & LMS
Level AI —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- AI
- Editing
Quick apply
IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
Office Administrator
SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
Channel Account Manager - Resellers
Salesforce —Gurugram, Haryana
- Full-time
- Sales
- Salesforce
- Presentation skills
IT Automation Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
- Scripting
- Paid time off
Travel Co-ordinator
MBD Group —Delhi, Delhi
- ₹20,000 - ₹55,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
3d
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply
Customer Relation Specialist
go4WorldBusiness.com —Delhi, Delhi
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Receptionist and Administration Assistant (On Third Party Payroll)
cargo-partner —Gurugram, Haryana
- Full-time
- Project management
- Office experience
Quick apply
ER - HR
EbixCash Global Services —Noida, Uttar Pradesh

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SeniorAnalyst - English, Spanish, Windows

HCLTech -
Noida, Uttar Pradesh

Apply Now

Job details

10 days ago

Qualifications

Spanish
TCP
ITIL Certification
Operating systems
Computer Science
Software troubleshooting
Multilingual
English
Windows
Technical support
Microsoft Office
12th Pass
DHCP
Analysis skills
Bachelor's degree
DNS
MacOS
Training & development
TCP/IP
Communication skills
CompTIA A+
Help desk
Information Technology

Full job description

Noida, Uttar Pradesh
Job Summary

The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction.

Key Responsibilities

1. **Customer Support: **

Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
Respond to requests for technical assistance in person, via phone, or electronically.
Diagnose and resolve technical hardware and software issues.
Follow up with customers to ensure issues have been resolved.

2. **Incident Management: **

Log all help desk interactions and track issues through to resolution.
Prioritize and manage multiple open cases at one time.
Escalate complex issues to the appropriate IT teams or higher-level support.

3. **Technical Assistance: **

Install, modify, and repair computer hardware and software.
Provide support for network connectivity issues.
Assist with password resets and account unlocks.
Support and maintain user account information including rights, security, and system groups.

4. **Documentation: **

Create and maintain documentation for common issues and resolutions.
Update self-help documents and user guides.
Document all troubleshooting steps and solutions in the knowledge base.

5. **Training and Development: **

Stay current with system information, changes, and updates.
Participate in training sessions to enhance technical skills and knowledge.
Assist in training new service desk agents.

6. **Compliance and Security: **

Ensure compliance with company policies and procedures.
Follow security protocols to protect sensitive information.
Report any security incidents or breaches immediately.

Skill Requirements

**Education: **

High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
**Experience: **
1-2 years of experience in a technical support role or similar position.
Experience with help desk software, remote support tools, and ticketing systems.
**Technical Skills: **
Proficiency in Windows and Mac operating systems.
Knowledge of Microsoft Office Suite and other common business applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with hardware troubleshooting and repair.
**Soft Skills: **
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Customer-focused with a positive attitude.
**Certifications (Preferred): **
CompTIA A+, Network+, or similar certifications.
ITIL Foundation certification.

**Working Conditions: **

This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

Other Requirements

**Education: **

High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
**Experience: **
1-2 years of experience in a technical support role or similar position.
Experience with help desk software, remote support tools, and ticketing systems.
**Technical Skills: **
Proficiency in Windows and Mac operating systems.
Knowledge of Microsoft Office Suite and other common business applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with hardware troubleshooting and repair.
**Soft Skills: **
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Customer-focused with a positive attitude.
**Certifications (Preferred): **
CompTIA A+, Network+, or similar certifications.
ITIL Foundation certification.

**Working Conditions: **

This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

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Refine Your Search

desk agent jobs in malviya nagar, delhi, delhi

SeniorAnalyst - English, Spanish, Windows

Partner Success Manager — imagine.bo

Capital Markets Operations Sr Analyst

Track Manager - IT Operations Management, RESTful API, Angular

Analyst (Support & Operations)

Quality & Performance Analyst

Receptionist

Team Leader - Front Office

Senior HRIS Analyst - Talent, Performance & Development

Customer Enablement Specialist, Academy & LMS

IAM Specialist -IN

Office Administrator

Reservations Manager

Channel Account Manager - Resellers

IT Automation Analyst

Travel Co-ordinator

System Engineer- RMM

Customer Relation Specialist

Receptionist and Administration Assistant (On Third Party Payroll)

ER - HR

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