Mumbai Maharashtra Customer care team leader Jobs – 193 Open Jobs Today

Associate Customer Care Team Leader
Hempel —Mumbai, Maharashtra
- Full-time
- ERP systems
- English
- Microsoft Office
21h
Team Leader
Hire with Reef —Mumbai, Maharashtra
- Full-time
- Management
- 12th Pass
- Supervising experience
Quick apply
Patient Care Advisor
Procare Health Advisors Pvt Ltd —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Nursing
- Customer service
- English
- Health insurance
- Flexible schedule
Quick apply
Senior Team Leader - Controllership
V.Group —Mumbai, Maharashtra
- English
- Finance
- Master's degree
Guest Service Associate @ Ibis Mumbai BKC
AccorHotel —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Service Advisor
Corvi Technologies —Mumbai, Maharashtra
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- Master's degree
- Business Administration
Agent - Fulfillment
Etraveli Group —Mumbai, Maharashtra
- Night shift
- English
- 12th Pass
- Diploma
13d
Assistant Manager - Outlet
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Inventory management
- English
Quick apply
Sr. Executive / Executive – Invoice Processing & Travel and Expense
NEC Software Solutions (India) —Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
Head Operations - Property Management Services (PMS)
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹2,90,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Team Leader - Front Office
SOFITEL —Mumbai, Maharashtra
- Full-time
Quick apply
Marketing Coordinator
Wahl Clipper Global —Mumbai, Maharashtra
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Support Consultant
3Shape —Mumbai, Maharashtra
- Microsoft Excel
- Data analysis skills
- English
Analyst
Eclerx —Mumbai, Maharashtra
- Weekend availability
- CRM software
- Sales
- Customer service
Global TA Excellence Lead
Mondelēz International —Mumbai, Maharashtra
- Full-time
- Customer service
- Data analysis skills
- English
Quality Manager - Telecalling
Credit Saison —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Senior Manager – Human Resources Business Partner
People and Culture —Mumbai, Maharashtra
- Full-time
- Management
- Master's degree
- Analysis skills
- Health insurance
Account Manager
HILTI —Mumbai, Maharashtra
- Engineering
- Master's degree
- Business development
University Relations Officer
CFA Institute —Mumbai, Maharashtra
- Email
- Bachelor's degree
- Travel
- Communication skills
- Health insurance

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Associate Customer Care Team Leader

Hempel -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
21 hours ago

Qualifications

ERP systems
English
Local language
Microsoft Office
Bachelor's degree

Full job description

The Associate Customer Care Team Leader role is intended as a mid/senior-career-level mostly operational position, in pipeline to become a Customer Care Manager, in Hempel’s Customer Care organization.

Do You Also Believe People Are a Company’s Greatest Asset?

The responsibilities and tasks of the Associate Customer Care Team Leader include, but are not limited to:

Managing large/complex customer inquiries, incl. order placement, tracking, delivery status updates, product information and more
Prioritizing customer PO’s and coordinating supply
Handling customer complaints
Provide guidance to junior colleagues
Participate in internal strategic projects
Support and act as back up for line manager in Customer Care

Daily operational tasks:

End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Resolve customer complaints
Customer data management
Conduct training sessions
Support colleagues with task management and prioritization
Support the customers with onboarding and related training to relevant digital tools

Additional non-operational tasks:

Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
Ensure the upholding of local and global compliance rules, when handling orders
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company

What Are We Looking For?

University / bachelor's degree in a relevant field and equivalent experience
Minimum 3+ years of experience in a customer care role
Proficient experience in standard operating procedures
Proficient with standard MS Office programs
Working efficiency (written and spoken) in local language and English
Strong problem-solving and decision-making abilities
Proficient in using ERP software (Microsoft preferred) and other relevant tools
Willingness to train colleagues

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.
Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.
From day one, your input and initiative will be welcomed and expected.
In return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.

Does This Sound Like a Match?

Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.

Application due

2026-08-16

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

Apply Now

Refine Your Search

customer care team leader jobs in mumbai maharashtra

Associate Customer Care Team Leader

Team Leader

Patient Care Advisor

Senior Team Leader - Controllership

Guest Service Associate @ Ibis Mumbai BKC

Service Advisor

Team Lead - Escalations

Agent - Fulfillment

Assistant Manager - Outlet

Sr. Executive / Executive – Invoice Processing & Travel and Expense

Head Operations - Property Management Services (PMS)

Team Leader - Front Office

Marketing Coordinator

Senior Support Consultant

Analyst

Global TA Excellence Lead

Quality Manager - Telecalling

Senior Manager – Human Resources Business Partner

Account Manager

University Relations Officer

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