Mumbai Maharashtra Head of customer experience Jobs – 765 Open Jobs Today

Country Head
Oxford International Education Group —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
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Head of Operations - Supply Chain
Indepesca Overseas Pvt. ltd —Mumbai, Maharashtra
- ₹2,00,000 - ₹3,00,000 a month
- Full-time
- Management
- Sales
- In-person
Quick apply
10d
Brand Manager
Opticsfit —Mira Road, Thane, Maharashtra
- ₹50,000 - ₹80,000 a month
- Full-time
- Marketing
- Analysis skills
- Project management
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Assistant Manager - HR
Vintage Solution —Bandra West, Mumbai, Maharashtra
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Master's degree
- Human resources
- Recruiting
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1d
Business Head
Weekday —Mumbai, Maharashtra
- ₹30,00,000 - ₹50,00,000 a year
- Full-time
- Engineering
- Master's degree
- Business development
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14d
Relationship Manager
MOHAN MANAGEMENT CONSULTANTS (Employment Agency) —Mumbai, Maharashtra
- Up to ₹45,000 a month
- Full-time
- Remote
- Customer service
- English
- Windows
- Work from home
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CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)
Headstrong HR Consulting Services —Lower Parel, Mumbai, Maharashtra
- ₹40,00,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
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1d
CRM Manager
Career Path HR Solution —Goregaon, Mumbai, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
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Retail Operations Head Fashion and lifestyle retail innovators
Skyleaf Consultants —Mumbai, Maharashtra
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Customer service
- Master's degree
- Analysis skills
- Flexible schedule
Head - Brand and Marketing
Abhay Ispat (India) Pvt. Ltd. —Mumbai, Maharashtra
- ₹20,00,000 - ₹50,00,000 a year
- Full-time
- Microsoft Office
- In-person
- Leadership
- Health insurance
- Paid time off
Quick apply
Customer Success Head
LogisticsNow —Mumbai, Maharashtra
- Full-time
- Salesforce
- Analysis skills
- Leadership
Performance Marketing Head
Zyax Chem Private Limited —Mumbai, Maharashtra
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Marketing
- Bachelor's degree
- Business Administration
Quick apply
Head of Operations
DJRS HOSPITALITY —Bandra, Mumbai, Maharashtra
- ₹70,000 - ₹1,00,000 a month
- Weekend availability
- Hospitality
- Analysis skills
- Team management
- Flexible schedule
- Food provided
Quick apply
12d
Customer Relationship Manager
ReachIvy.com —Mumbai District, Maharashtra
- ₹25,000 - ₹60,000 a month
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
1d
Business Development Manager (BDM)
Stainox Alloys Pvt. Ltd. —Charni Road, Mumbai, Maharashtra
- ₹2,00,000 - ₹3,00,000 a month
- Sales
- Master's degree
- Business development
Quick apply
4d
Chief Operations Officer From Jewellery only
Nornament Designers Pvt Ltd —Charni Road, Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Project management
- In-person
- Leadership
Quick apply
REALTIONSHIP MANAGER HEAD
Bombay mercantile co-operative bank ltd —Mumbai, Maharashtra
- Up to ₹8,50,000 a year
- Full-time
- Customer service
- Business development
- In-person
Quick apply
B2B School Sales Manager
ReachIvy.com —Mumbai, Maharashtra
- ₹25,000 - ₹75,000 a month
- Full-time
- Sales
- Marketing
- Salesforce
Quick apply
5d
Operations & Expansion Manager - F&B
AKNK Foods Pvt Ltd —Mumbai, Maharashtra
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Management
- Inventory control
- Paid time off
- Paid sick time
Quick apply
Partner Manager – Platinum
Joan Technologies —Mumbai District, Maharashtra
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
4d

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Country Head

Oxford International Education Group -
Mumbai, Maharashtra

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Job details

Permanent | Full-time

Qualifications

Sales
Customer service
English
Database management
Presentation skills
Conversion optimisation
Recruiting
Communication skills
Marketing
Negotiation

Full job description

Description

Job purpose

With direction from the VP, this role is to provide effective professional support for the University Partnerships strategic and operational recruitment objectives for Our Partners across India.

The role requires exceptional leadership and interpersonal skills including the ability to build strong internal and external relationships, the ability to communicate clearly and concisely across a diverse set of audiences, aa well as negotiation and influencing skills. The successful candidate will be enthusiastic, target-driven, and a strong team player with a flexible approach to work. The role will include regular domestic travel with occasional domestic and international travel. It is expected that the post-holder will have a minimum of 4 years’ experience recruiting students.

Main Duties and Responsibilities

To be the strategic lead for our Partners Recruitment in India, a member of the Leadership team within India, deputizing the VP on matters relating to India recruitment as required.
To own and drive the strategy for recruitment for our Partners in India, in consultation with the VP.
Directly responsible for agent relationships ensuring results are delivered in line with or above targets
To work with the VP to achieve the recruitment targets for our Partners.
To work with colleagues in Admissions to ensure that requirements are competitive and in line with competitive market standards, ensuring the pipeline is moving and addressing other admissions issues that may arise.
To work with colleagues in Marketing to ensure relevant marketing materials needed for the region are produced in a timely manner and that any planned campaigns are launched in time to deliver targets.
To work with colleagues in Conversion to ensure conversion campaigns are built to drive the maximum conversion rate through advanced planning and the right messaging.
To build effective working relationships with our Partners to deliver collaborative recruitment activities to achieve enrolment targets.
To build strategic, market leading relationships with our agents across India that drive our growth and market presence, enabling targets to be met or exceeded.
To develop a strong understanding of the Oxford International overall brand positioning, brand messages, subject provision and the unique positioning, provision and strengths of our partners and to use these to effectively promote the colleges to students, parents and key influencers in a range of priority markets.
To be fully conversant with the admissions criteria, policies and procedures to ensure that all recruitment activities are compliant.
To attend recruitment events and advise/counsel students.
To support effective relationship management with respect to overseas recruitment representatives, including undertaking a liaison role with agents in particular priority markets, identifying potential new representation in markets where Our Partners is not currently represented, and offering training for counsellors. With direction from the VP and in collaboration with colleagues from across the Marketing and Student Recruitment department, to support effective communication across Oxford International’s overseas network.
To provide comprehensive reports on market visits where required, to disseminate these reports appropriately within the organization and to ensure that market intelligence gained through recruitment activity is fed back to colleagues within the Marketing and Student Recruitment Department and to colleges to inform future activity and the development of new products and services.
To work collaboratively with other colleagues in the recruitment team in disseminating and providing training for staff across the organization who are engaged in student recruitment activities.
Any other such duties deemed reasonable within the scope of the role that are required by the business.

Person Specifications

Statutory requirements

Eligibility to live, work and travel freely in India
Meet statutory and organizational child-safeguarding requirements.

Qualifications

Educated to a minimum degree level.
Fluent in English (spoken and written) and at least one of the languages spoken in the region of responsibility.
Certified training in sale and/or marketing programs.
Degree in a business or marketing-related subject.

Experience and knowledge

Significant experience in educational sales in order ‘to hit the ground running’ and have an immediate impact.
Excellent understanding of sales and marketing processes in the international education sector.
Excellent knowledge of the region and its market trends.
Excellent knowledge of the international HE and/or 6th Form market.
Demonstrate in-depth knowledge of the products associated with international HE and/or 6th Form.
Experience of producing sales reports.
Good knowledge of Oxford International’s portfolio of products and partners.

Skills and abilities

Ability to develop and execute sales plans.
Excellent verbal and written communication skills.
Excellent presentation skills.
Skilled influencer and networker
Good relationship management and customer service skills.
Ability to work both independently and collaboratively.
Ability to work under pressure and meet tight deadlines.
Good PC and database management skills.
Language skills: Good written & spoken English
Need to have good Agent Network

Personal qualities

Has a highly organised approach to work.
Thrives on exceeding sales targets.
Acts with integrity at all times.
Is a champion of the benefits and opportunities associated with international education.
Adopts a ‘can-do’ approach offering innovative ways of responding to challenges.

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.

About Oxford International Education Group

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!

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Refine Your Search

head of customer experience jobs in mumbai maharashtra

Country Head

Head of Operations - Supply Chain

Brand Manager

Assistant Manager - HR

Business Head

Relationship Manager

CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)

CRM Manager

Retail Operations Head Fashion and lifestyle retail innovators

Head - Brand and Marketing

Customer Success Head

Performance Marketing Head

Head of Operations

Customer Relationship Manager

Business Development Manager (BDM)

Chief Operations Officer From Jewellery only

REALTIONSHIP MANAGER HEAD

B2B School Sales Manager

Operations & Expansion Manager - F&B

Partner Manager – Platinum

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Disclaimer

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