Russel Street Kolkata West Bengal Delivery manager Jobs – 231 Open Jobs Today

Operations Manager
Kolkata Ventures —Ballygunge Place, Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Delivery Manager - F&A - R2R - External Reporting 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Operation Manager in India
Gear Inc. —Kolkata, West Bengal
- Full-time
- Google Suite
- English
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Project Manager / Project Coordinator (No of vacancy: 1)
Desun Technology —Baghajatin, Kolkata, West Bengal
- ₹4,50,000 a year
- Email
- Microsoft Excel
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Associate Manager - Project Delivery
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹14,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- JavaScript
- APIs
Delivery Manager
Issac Technologies —Kolkata, West Bengal
- ₹10,00,000 - ₹12,00,000 a year
- Java
- Master's degree
- Bachelor's degree
Service Delivery Manager – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Asst. Manager - Client Servicing
Mindshaft Media Pvt Ltd —Tollygunge H.O, Kolkata, West Bengal
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick apply
11d
Delivery Excellence Manager (Black Belt)
Capgemini —Kolkata, West Bengal
- Analysis skills
- Quality control
- Health insurance
Sales Manager
Shree Ji Steel Pvt Ltd —Salt Lake, Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Cell phone reimbursement
Quick apply
7d
Customer Relationship Manager (Real Estate)
SINGEM Lifeskills —Kolkata, West Bengal
- ₹33,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Customer service
- Microsoft Office
Quick apply
1d
Assistant Manager – HR (Core PMS)
PS Group —Kolkata, West Bengal
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- MBA
- Health insurance
Quick apply
Sales Manager(Transport/Logistics business)
Shree Shyam Roadlink Pvt. Ltd. —Kolkata, West Bengal
- ₹30,000 - ₹60,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Sales Manager I View Jobs
Swiggy —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Sales
- Business development
Delivery Excellence Manager (Black Belt)
Capgemini Sogeti —Kolkata, West Bengal
- Analysis skills
- Quality control
- Health insurance
Export Sales Manager – International Business (Cable/Conductor Division)
S Talent HUB —Kolkata, West Bengal
- ₹47,00,000 - ₹50,00,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
Sales and Marketing Manager
PASSARY MINERALS PURAB PRIVATE LIMITED —Kolkata, West Bengal
- ₹40,000 - ₹60,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Cell phone reimbursement
Quick apply
2d
Lead- Operations
VSDC Edutech Pvt Ltd —Kolkata, West Bengal
- ₹45,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Databases
- Paid time off
- Flexible schedule
Quick apply
Product Manager
Benda Infotech —Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Project management
- Bachelor's degree
- Paid sick time
Quick apply
8d

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Operations Manager

Kolkata Ventures
Ballygunge Place, Kolkata, West Bengal

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Job details

Permanent | Full-time
₹25,000 - ₹35,000 a month

Benefits

Provident Fund

Qualifications

Customer retention
Operations management
Upselling
Project management
Bachelor's degree
Team management
Supply chain management
Business Administration
Communication skills

Full job description

Job Title: Assistant Operations Manager

Department: Operations
Location: Kolkata
Employment Type: Full-Time
Reporting To: Chief Operating Officer

Role Overview

We are seeking a dynamic and result-driven Operations Manager to oversee customer experience, service delivery, and revenue optimization. The role involves managing customer support operations, handling escalations, driving conversions, and ensuring a seamless customer journey from onboarding to post-service engagement.

The ideal candidate will combine customer-centric thinking with strong operational control, ensuring high satisfaction, retention, and business growth.

Key ResponsibilitiesCustomer Experience & Service Operations

Oversee end-to-end customer interaction across calls, WhatsApp, and social media channels, ensuring prompt, professional, and empathetic communication.
Establish and enforce response time standards to ensure no customer query remains unanswered.
Monitor quality of customer interactions and implement continuous improvement measures.

Escalation Management & Customer Retention

Take ownership of high-risk and escalated customer issues, ensuring timely and effective resolution to prevent customer churn.
Develop structured escalation handling frameworks and service recovery protocols.
Personally intervene in cases involving dissatisfied or high-value customers to rebuild trust and retain business.
Coordinate with internal teams to ensure root cause analysis and long-term resolution of recurring issues.

Customer Engagement, Conversion & Upselling

Design and implement onboarding processes for new customers, including outbound calls to users who download the mobile application.
Drive conversion of new users into paying customers by promoting services, offers, and discounts.
Identify and implement upselling and cross-selling opportunities during customer interactions to increase revenue.
Monitor customer lifecycle and introduce engagement strategies to maximize repeat business.

Feedback Management & Service Recovery

Oversee customer feedback systems and ensure all negative or low-rated reviews are promptly addressed.
Engage with dissatisfied customers to understand concerns, resolve issues, and improve overall experience.
Encourage customers to update their feedback based on improved service experience in an ethical and customer-centric manner.

Team Coordination & Cross-Functional Alignment

Work closely with sales, operations, and support teams to ensure seamless issue resolution and service delivery.
Guide and supervise customer care executives, ensuring adherence to quality standards and SOPs.
Train teams on communication, empathy, and customer handling best practices.

Data Management, Reporting & Process Control

Ensure maintenance of structured trackers for customer interactions, issues, and resolutions.
Analyze customer data, complaints, and feedback trends to identify areas of improvement.
Track key performance metrics such as response time, resolution time, customer satisfaction, and conversion rates.
Present regular reports and actionable insights to management.

Process Improvement & Operational Excellence

Develop and implement SOPs to enhance efficiency and consistency in customer handling.
Identify operational gaps and implement corrective actions to improve service delivery.
Continuously optimize workflows to enhance customer satisfaction and operational productivity.

Key Skills & Competencies

Strong leadership and team management skills
Excellent communication and customer handling ability
Proven experience in escalation management and service recovery
Sales mindset with ability to drive conversions and upselling
Analytical thinking and data-driven decision-making
High ownership and accountability

Preferred Qualifications

Bachelor’s degree in Business Administration / Operations / Management
3–5 years of experience in customer operations, preferably in service-based or BPO environments
Experience in managing customer lifecycle, retention, and revenue growth

Key Expectations

Ensure high customer satisfaction and retention
Minimize customer escalations and churn
Drive revenue through customer conversion and upselling
Maintain operational efficiency and service quality
Take complete ownership of customer experience and service delivery

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund

Application Question(s):

This is a Work from Office position. Are you comfortable travelling to Ballygunge in South Kolkata for the job?
This post is only open for the applicants from Kolkata and not for outstation candidates. Kindly confirm if you are a resident of Kolkata.
Do you have experience in managing operations in a BPO or service-based environment?
The position requires minimum 3 years experience in Operations Management. How many years of experience do you have in Operations / Project Management?

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in russel street kolkata west bengal

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Lead- Operations

Product Manager

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