Sholinganallur Chennai Tamil Nadu Support technician Jobs – 320 Open Jobs Today

Technician, Network Operations Center 1
SES —Chennai, Tamil Nadu
- Rotational shift
- Remote
- English
- Bachelor's degree
- Computer networking
- Health insurance
- Paid time off
Support Engineer | Chennai, India
Photon —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Communication skills
Operations Theatre & Anesthesia Technician
Gleneagles Hospital —Sholinganallur, Chennai, Tamil Nadu
- ₹3,20,000 - ₹6,00,000 a year
- Full-time
- B.Sc
- Bachelor's degree
- In-person
- Health insurance
- Life insurance
Quick apply
4d
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
GPR Operator ( Ground Penetration Radar Technician)-survey
JOSMAR CONSULTING ENGINEERS —Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Master's degree
- Commuter assistance
Quick apply
Senior Elevator Technician
Shree Elevator —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- Travel
- Cell phone reimbursement
Quick apply
Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
Quick apply
8d
Service Support Technician (CCTV & Access Control)
Eskillport Management Services —Chennai, Tamil Nadu
- Up to ₹35,000 a month
- Full-time
- Microsoft Access
- Microsoft Office
- Bachelor's degree
Quick apply
Desktop Support Engineer
C7techsolutions —Navalur, Tamil Nadu
- ₹20,000 - ₹22,000 a month
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Analysis skills
Operation Theatre Head – IVF Centre
Dr. Aravind's IVF Fertility & Pregnancy Centre —Chennai, Tamil Nadu
- ₹50,000 - ₹70,000 a month
- Full-time
- B.Sc
- Bachelor's degree
- In-person
Quick apply
1d
Facility Manager-Technical
Uniservice —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Specialist- Technical Support Administrator
Nordex SE —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Engineering
Diagnostic Software Support Engineer
MSX International —Chennai, Tamil Nadu
- Full-time
- Automotive diagnostics
- Commuter assistance
Quick apply
7d
Works Manager
Popular Vehicles and Services Ltd —Virugambakkam, Chennai, Tamil Nadu
- ₹45,000 - ₹60,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
Facility Management Coordinator – US Operations
Mohr Partners —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
13d
Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
HVAC Engineer
Sterling and Wilson Private Limited —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
- Health insurance
- Flexible schedule
Quick apply
6h
Ocean Customer Experience Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Administrative experience
Digital Patient Monitoring Specialist
Lifesigns —Guindy, Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,60,000 a year
- Full-time
- Patient monitoring
- In-person
- Health insurance
Quick apply

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Technician, Network Operations Center 1

SES -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance
Paid time off
Work from home

Qualifications

CCNA
English
Bachelor's degree
Computer networking
Organisational skills
Linux
Juniper

Full job description

Technician, Network Operations Center

The job responsibilities outlined in this document are not exhaustive and may involve overtime and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity. We go beyond the traditional satellite industry and broader communications landscape to redefine what's possible.

Aligned with SES’s vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide. To achieve this, we’re seeking bold, visionary thinkers to help drive our legacy of innovation into the future.

As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network. This technician will also need to ensure that proper escalation procedures are followed, and the resolution of customer service issues are focused on ensuring the highest level of customer service. This position is also responsible for receiving and replying to incoming calls, emails, and alarms, utilizing multiple tools and resources, to provide troubleshooting, analysis, routine monitoring and system status checks to identify and resolve service interruptions. You will also facilitate teamwork with the direct support of management and focus on professional development as a role model.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Provide operational support and timely response of phone calls and emails through the triage process. Matters include but not limited to; customer terminal access, carrier measurements, peak/pols and compression test and internal/external customer notifications.
Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.
Utilize tools to interpret and troubleshoot basic RF and IP based networks.
Timely identity, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies.
Respond in a timely manner to incoming customer calls / emails with professionalism.
Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
Perform troubleshooting for all full-time services while consistently following established processes and procedures.
Assist with the monitoring and execution of all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
Work closely with customers to maintain all service level agreements and resolve any RF, teleport and managed service trouble issues.
Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained and all follow up actions are completed.
Escalate and report on service issue corrective measures to the Management team.
Participate in the on-boarding of new systems and assist with satellite transition activities.
Collaborate with SES support groups and/or premier customer Engineers to integrate new services into the existing operational SES product line.
Under supervision, initiate emergency restoral procedures and determine alternate routes of services provided by Teleport Operations for SES owned teleports and 3rd party partner teleports

COMPETENCIES

Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service always
Create and review managed service trouble tickets for operational discrepancies, circuit, and service events to ensure accurate documentation is maintained and follow up actions are completed to improve performance and communication within the operational team.

Provide input for tools, training programs, processes, and procedures

Perform other duties as assigned by supervisors and management
Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.

Lead by example, promoting a high level of teamwork.
Drive development of training materials, processes, and procedure
Participate and provide Operations with on-call support.
Escalate and report on service issue corrective measures to the Management team

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree with a minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience.
At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat Skyedge IIc, Newtec Dialog, HNS and Comtech Heights.
Demonstrates consistent situational awareness and initiative in resolving customer issues
Working knowledge of RF principles and experience in interference troubleshooting is a strong plus.
Experience with modern data communications troubleshooting tools is preferred.
Ability to make independent decisions under pressure while adhering to company guidelines in a multi-tasking environment.
Capable of clearly communicating complex technical issues to both technical and non-technical audiences.
Strong interpersonal and organizational skills, with the ability to work effectively with customers and colleagues who speak English as a second language.
Technically adept and able to interpret operational manuals for various test and measurement equipment.
Please note: This description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required for the role.

OTHER KEY REQUIREMENTS / COMMENTS

Experience working with Network Operation Centers is a plus
Networking experience (CCNA, JNCIA, etc.), but not a requirement.
Ability for 24 X 7 rotating shifts
Linux Command Line Knowledge
Experience operating in a mixed network environment (Juniper & Cisco)
Hybrid work environment offering up to two days per week work from home (for eligible positions
Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here.

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Refine Your Search

support technician jobs in sholinganallur chennai tamil nadu

Technician, Network Operations Center 1

Support Engineer | Chennai, India

Operations Theatre & Anesthesia Technician

Technical Support Engineer

GPR Operator ( Ground Penetration Radar Technician)-survey

Senior Elevator Technician

Service Operations Head – Pan India

Service Support Technician (CCTV & Access Control)

Desktop Support Engineer

IT Support Associate

Operation Theatre Head – IVF Centre

Facility Manager-Technical

Specialist- Technical Support Administrator

Diagnostic Software Support Engineer

Works Manager

Facility Management Coordinator – US Operations

Specialist

HVAC Engineer

Ocean Customer Experience Specialist

Digital Patient Monitoring Specialist

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