Surat Gujarat / guest service Jobs – 129 Open Jobs Today

Operations Manager
Asg Eye Hospital —Surat, Gujarat
- ₹45,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Management
- Microsoft Office
Quick apply
1d
Guest Services Associate I
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
12d
Customer Service Representative
The Virtual Management —Majura Gate, Surat, Gujarat
- Up to ₹40,000 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
- Paid time off
- Flexible schedule
Quick apply
FrontDesk(English-Speak)NIGHT SHIFT ONLY
Kiotel Hospitality —Surat, Gujarat
- ₹17,000 - ₹33,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
1d
Guest Relation Associate
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
12d
Clerk-Front Desk
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
Front Office / Guest Service Agent
Hilton —Surat, Gujarat
- Weekend availability
- Hospitality
- English
- Guest services
- Flexible schedule
Mgr-Events I
Marriott International, Inc —Surat, Gujarat
- Full-time
- Customer service
- 12th Pass
8d
Front Desk Executive
NextHire HR Solutions —Surat, Gujarat
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
7h
Virtual FrontDesk Executive
HotelKey India Pvt Ltd —Surat, Gujarat
- ₹15,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Area Manager
Coffee Culture —Surat, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Guest Service Associate
IHCL —Surat City, Surat, Gujarat
Officer-Loss Prevention
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
Supervisor-Loss Prevention
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
5d
Guest Relation Executive
NOMADS CAFE —Dumas, Surat, Gujarat
- Up to ₹26,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Food provided
Quick apply
11d
Front Desk Manager
Hilton —Surat, Gujarat
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
Associate Director of Events
Marriott International, Inc —Surat, Gujarat
- Full-time
- Customer service
- 12th Pass
8d
Executive Assistant to Director
Complete job —Surat, Gujarat
- Up to ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Loss Prevention Executive
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Supervising experience
5d
Maintenance Manager
Livestream Coffee LLP —Surat, Gujarat
- ₹25,000 - ₹35,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- Plumbing
- Food provided
Quick apply
11h

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Operations Manager

Asg Eye Hospital -
Surat, Gujarat

Quick apply

Job details

Full-time
₹45,000 - ₹50,000 a month
1 day ago

Qualifications

Microsoft Word
Management
Microsoft Office
Bachelor's degree
Relationship management
Medical management

Full job description

Job Description

The Branch Operations Manager is responsible for the overall operational performance of the hospital/vision center by ensuring seamless patient services, operational excellence, financial discipline, regulatory compliance, and people management. The role drives branch-level execution of operational strategies, SOPs, patient experience initiatives, revenue optimization, and quality standards while ensuring alignment with regional and organizational objectives.

Core Objectives

 Ensure seamless day-to-day operations of the hospital.

 Deliver exceptional patient experience and service quality.

 Drive branch revenue, productivity, and operational efficiency.

 Ensure implementation of corporate operational standards and SOPs.

 Maintain NABH, statutory, and quality compliance.

 Optimize resource utilization while maintaining cost efficiency.

 Develop and lead a high-performing operations team.

Key Responsibilities Branch Operations Management:

 Ensure smooth functioning of all operational areas including Front Office, OPD, Diagnostics, OT coordination, Billing, Pharmacy coordination, and Patient Services.

 Implement and monitor operational SOPs issued by Corporate and Regional Operations.

 Monitor daily operational dashboards including OPD, Surgery Conversion, OT Utilization, Revenue, Waiting Time, and Patient Flow.

 Conduct daily operational rounds to ensure cleanliness, patient safety, equipment readiness, and service standards.

 Ensure availability of operational resources, consumables, and infrastructure.

 Coordinate with clinical and support departments to ensure uninterrupted patient

Patient Experience & Relationship Management:

 Manage complete patient journey from registration to discharge.

 Ensure smooth OPD registration and appointment management.

 Minimize patient waiting time through effective coordination.

 Address patient grievances promptly and ensure timely resolution.

 Monitor patient feedback and implement corrective actions

 Conduct patient satisfaction reviews and improve Net Promoter Score (NPS).

 Ensure post-operative follow-up coordination and patient retention. Revenue & Financial Management:

 Drive branch revenue by improving patient conversion and operational productivity.

 Support achievement of OPD, Surgery, Optical, Pharmacy, and Diagnostic revenue targets.

 Monitor branch operational expenses and ensure adherence to approved budgets.

 Optimize material consumption and reduce operational wastage. 1

 Identify opportunities for cost optimization without compromising patient care.

 Prepare operational budget inputs and monthly variance reports. Quality, Compliance & Risk Management:

 Ensure 100% implementation of NABH standards and quality protocols.

 Maintain statutory compliance across operational functions.

 Ensure patient safety and employee safety practices are followed.

 Monitor incident reporting and ensure timely closure of corrective actions.

 Support internal and external quality audits.

 Ensure zero major compliance deviations. Team Management & Leadership:

 Lead and supervise Front Office, Guest Relations, Billing, Counselling, Housekeeping coordination, and other operational teams.

 Conduct daily huddles and operational review meetings.

 Coach and mentor team members for continuous performance improvement.

 Monitor attendance, productivity, and discipline.

 Support recruitment, induction, training, and performance management.

 Foster a culture of accountability, teamwork, and patient-centric service. Marketing & Business Development Support:

 Coordinate community outreach programs, health camps, awareness programs, and patient education initiatives.

 Support execution of local marketing activities.

 Coordinate with Sales, Marketing, and Camp Teams for patient generation activities.

 Track camp conversion and revenue outcomes.

 Submit weekly business development and operational reports. Reporting & Governance:

 Prepare daily, weekly, and monthly operational MIS reports.

 Monitor branch KPIs and share performance dashboards with Regional Operations.

 Participate in business reviews and operational governance meetings.

 Support implementation of new operational initiatives and corporate projects.

 Perform additional responsibilities assigned by Branch Head or Regional Operations.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

/ guest service jobs in surat gujarat

Operations Manager

Guest Services Associate I

Customer Service Representative

FrontDesk(English-Speak)NIGHT SHIFT ONLY

Guest Relation Associate

Clerk-Front Desk

Front Office / Guest Service Agent

Mgr-Events I

Front Desk Executive

Virtual FrontDesk Executive

Area Manager

Guest Service Associate

Officer-Loss Prevention

Supervisor-Loss Prevention

Guest Relation Executive

Front Desk Manager

Associate Director of Events

Executive Assistant to Director

Loss Prevention Executive

Maintenance Manager

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