Telangana Lead finance operations Jobs – 812 Open Jobs Today

Global Helpdesk Lead
PepsiCo —Hyderabad, Telangana
- Remote
- Software troubleshooting
- Continuous improvement
KYC Operations Team Lead - Regional
Wise —Hyderabad, Telangana
- Full-time
- Management
- English
- Finance
Quick apply
Sr. Executive - Finance (India & US Operations)
Elico Healthcare Services —Hyderabad, Telangana
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
FinCrime Operations Team Lead - Sanctions
Wise —Hyderabad, Telangana
- Full-time
- Management
- English
- Finance
Quick apply
Manager Warehouse
Frumar Agri Pvt Ltd —Hyderabad, Telangana
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Executive Manager- Payroll- South Asia
PepsiCo —Hyderabad, Telangana
- Remote
- Management
- Finance
- Bachelor's degree
Capacity Planning Lead
Coinbase —Hyderabad, Telangana
- ₹27,55,300 a year
- Email
- Microsoft Excel
- SQL
- Analysis skills
Associate Manager- FP&A
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Azure
- English
Supply Chain Executive Hyderabad
VFORM TECNOPACKS LIMITED —Hyderabad, Telangana
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Oracle
- Management
- Inventory control
Quick apply
13d
Assistant Vice President (AVP)
ACP FACILITY MANAGEMENT SERVICES —Madhapur, Hyderabad, Telangana
- ₹7,00,000 - ₹12,00,000 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Chief Operating Officer (COO) - Manufacturing Company
TechVedyaa India Pvt Ltd —Hyderabad, Telangana
- ₹21,00,000 - ₹30,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
13d
Procurement & Trading Head
Pattabhi agro foods Pvt Ltd —Hyderabad, Telangana
- ₹50,000 - ₹70,000 an hour
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
13d
SENIOR MANAGER – CLIENT SUPPORT
Purplenow —Hyderabad, Telangana
- Up to ₹35,00,000 a year
- Weekend availability
- Computer Science
- B.Sc
- Data analysis skills
- Health insurance
Quick apply
Data Analyst ||
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Engineering
- Master's degree
- SQL
- Commuter assistance
- Health insurance
CFCO-1493 - Operations Lead
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- Remote
- Finance
- Analysis skills
- Bachelor's degree
5d
Specialist Assistant Manager, Financial Planning and Analysis-Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Research
- Finance
10d
Finance Operations-AVP/ VP
Deloitte —Hyderabad, Telangana
- Night shift
- Management
- ERP systems
- Finance
Program Director 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- PMP
- English
- Finance
Quick apply
Support Lead
Persistent —Hyderabad, Telangana
- Full-time
- Hybrid work
- Agile
- Linux
- Leadership
- Flexible schedule
Lead - Enterprise Risk Management 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply

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Global Helpdesk Lead

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Knowledge management
Software troubleshooting
SAP
Performance management
Continuous improvement
ServiceNow
Help desk

Full job description

Overview:

Main Objective

This role serves as the global owner for the design, governance, and performance of Requisition-to-Pay (R2P) and Accounts Payable (AP) help desk operations. The Global Help Desk Lead ensures consistent intake, triage, resolution, and escalation of R2P and AP issues across all Global Capability Centers, delivering a high-quality, efficient, and compliant end-user support experience aligned with PepsiCo’s global service delivery strategy.
This scope also includes oversight of AP queries processed by third-party outsourcing partners, ensuring alignment to global standards, consistent service delivery, and effective vendor performance management across regions.

Purpose

Serve as the global owner for R2P and AP Help Desk operations, mobilizing the Global R2P Ops & Support CoE strategy into a clear, scalable, and consistently executed support operating model across all Global Capability Centers (GCCs).
Ensure end-to-end Help Desk services, covering intake, triage, resolution, escalation, knowledge management, and performance management, to deliver a reliable, compliant, and high-quality support experience for end users and suppliers.
Own centralized, end-to-end transaction monitoring across the R2P lifecycle, providing proactive visibility into aged, stalled, or high-risk transactions and coordinating triage and escalation across PR2GR, AP, Digital Enablement, and regional teams.
Act as the primary decision authority for Help Desk design choices and standards, balancing global standardization with regional execution needs to provide timely resolution considering complex, urgent, and language dependent requirements.
Enable effective regional execution by setting clear expectations, escalation paths, and performance measures for regional leads while retaining accountability for global outcomes.
Drive continuous improvement in service quality, efficiency, and user experience by leveraging data, automation, self-service, and process simplification in partnership with Digital Enablement, IT, and Process Owners.
Protect PepsiCo from operational, financial, and compliance risk by ensuring Help Desk processes, escalations, and resolutions align with internal controls, audit requirements, and risk management standards.
Drive alignment and standardization of Help Desk training materials and knowledge assets across regions, ensuring consistent onboarding, capability building, and adherence to global ways of working.
Ensure customer / stakeholder satisfaction across sectors through consistent KPI tracking, solving main challenges and providing timely resolution to issues

Scope

Global R2P and AP help desk operations across all markets supported globally.
End-to-end support lifecycle including intake, triage, resolution, escalation, knowledge management, and performance reporting.

Responsibilities:

Global Help Desk Operating Model & Governance

Owns global Help Desk capability across all regions, delivery models (captive, BPO, hybrid), and business units within the R2P and AP scope. (Accountable – Decision Authority)
Manage inquiry standards, including intake criteria, prioritization rules, SLA definitions, escalation logic, and performance expectations across all R2P and AP support desks. (Accountable – Decision Authority)
Maintain global issue routing and escalation pathways, determining when issues can be resolved within the R2P/AP Help Desk or require support from IT, Category Management, Process Owners, or other functions for resolution. (Accountable – Decision Authority)

Service Delivery Oversight & Risk Management

Ensure effectiveness of global issue triage and troubleshooting, including accountability for timely resolution of incidents and coordination of root-cause analysis for recurring or systemic issues impacting R2P and AP operations. (Accountable / Executes through regional teams)
Ensure a consistent global end-user support experience, applying global standards while enabling region-specific execution requirements without compromising service quality, compliance, or responsiveness. (Accountable)
Ensure alignment with internal controls, audit requirements, and financial risk management standards, safeguarding the integrity of supplier payments, financial reporting, and compliance across global AP operations. (Accountable)
Ensure execution discipline of global Help Desk operations by establishing and governing operational cadence (daily/weekly reviews, SLA tracking, quality audits, and backlog/aging management) across all regions and BPO providers.

Performance Management, Enablement & Continuous Improvement

Own Global Help Desk performance monitoring and reporting, including ticket volumes, resolution timelines, SLA adherence, backlog trends, and user experience metrics to drive transparency and continuous improvement. (Accountable)
Establish and govern global knowledge management standards, ensuring support documentation, resolution playbooks, and escalation guides are accurate, current, and consistently applied across regions. (Accountable)
Partner with Global R2P Ops & Support leadership and enabling functions to identify and drive opportunities for automation, self-service, and process improvements that reduce manual support demand and increase efficiency. (Consulted / Executes selectively)
Provide functional leadership to regional Help Desk Support Leads, setting expectations for performance, capability development, and adherence to global ways of working while enabling effective regional execution. (Accountable / Consulted)
Define and enforce global quality standards and audit mechanisms for Help Desk responses, ensuring consistency, accuracy, and compliance across regions and BPO providers.
Partner with Digital and IT teams to enable Help Desk tools (e.g., ServiceNow), ensuring effective deployment, adoption, and continuous optimization.

Qualifications:

Min. 15 years of experience in Requisition-to-Pay (R2P), Accounts Payable, or adjacent business processes
15-18 years of total experience
Deep understanding of R2P and AP processes within ERP and procurement platforms (e.g., SAP, ServiceNow, myBUY)
Proven experience leading global shared services or GBS support operations
Strong knowledge of controls, compliance, and risk considerations within procurement and finance operations
Demonstrated success operating in complex, global, matrixed environments

Apply Now

Refine Your Search

lead finance operations jobs in telangana

Global Helpdesk Lead

KYC Operations Team Lead - Regional

Sr. Executive - Finance (India & US Operations)

FinCrime Operations Team Lead - Sanctions

Manager Warehouse

Executive Manager- Payroll- South Asia

Capacity Planning Lead

Associate Manager- FP&A

Supply Chain Executive Hyderabad

Assistant Vice President (AVP)

Chief Operating Officer (COO) - Manufacturing Company

Procurement & Trading Head

SENIOR MANAGER – CLIENT SUPPORT

Data Analyst ||

CFCO-1493 - Operations Lead

Specialist Assistant Manager, Financial Planning and Analysis-Hyderabad

Finance Operations-AVP/ VP

Program Director 3

Support Lead

Lead - Enterprise Risk Management 3

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