Vashi Navi Mumbai Maharashtra Desktop support technician Jobs – 166 Open Jobs Today

IT Support Technician
STREAMLINE SOLUTIONS —Hiranandani Estate, Thane, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Health insurance
- Paid time off
Quick apply
Executive - IT Helpdesk
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
6d
IT Support Executive
LG Home Comfort Inc. —Powai, Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Email
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Health insurance
- Paid time off
Quick apply
Technical Support Executive
MIKO —Mumbai, Maharashtra
- Night shift
- Remote
- Bachelor's degree
- Communication skills
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18h
IT Support Executive - Logistics / Courier
Kiara Global Services —Mumbai, Maharashtra
- ₹10,693.49 - ₹30,355.67 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health insurance
- Flexible schedule
Quick apply
1d
EUS & IT Asset Management Support Specialist
UST —Mumbai, Maharashtra
- Customer service
- Communication skills
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8d
Technical Support Manager
Wilsh & Harvi Pvt Ltd —Thane, Maharashtra
- From ₹65,000 a month
- Full-time
- Hybrid work
- English
- Master's degree
- Travel
- Work from home
- Flexible schedule
Quick apply
7d
Sr.Executive - IT Support
ALS —Navi Mumbai, Maharashtra
- Online application
- Computer Science
- Bachelor's degree
- Manufacturing
4d
Technical Support Specialist
Adweb Technology Pvt Ltd —Andheri West, Mumbai, Maharashtra
- ₹4,20,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
Quick apply
7d
System Administrator
CARE INFOTECH —Panvel, Maharashtra
- ₹15,000 - ₹25,000 a month
- Schematics
- In-person
- Diploma
Quick apply
19h
IT Support Executive
Trigun Infotech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹10,672.04 - ₹20,000.00 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
Quick apply
Associate Technical Support
ENDIMENSION TECHNOLOGY —Navi Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- English
- Health insurance
- Paid time off
Quick apply
8d
IT Support Engineer
AnalyticsFox Softwares Pvt.Ltd. —Ghansoli, Thane, Maharashtra
- ₹12,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
Technical Support Analyst
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Computer Science
- Engineering
- Data analysis skills
Desktop Support Engineer
Care Infotech —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
IT Asset Management Support
Three Ess Computer Services (I) Pvt. Ltd. —Kurla, Mumbai, Maharashtra
- ₹28,000 - ₹33,000 a month
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
8d
Senior Technical Support Engineer L2
JENX Digitech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
Quick apply
Application Support Engineer
Home Revise —Thane, Maharashtra
- ₹16,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
- Cell phone reimbursement
Quick apply
Executive - IT Helpdesk
IRIS Business Services Ltd —Navi Mumbai, Maharashtra
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
6d
IT Helpdesk Executive
XL Dynamics India —Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Day shift
- Software troubleshooting
- Windows
- Microsoft Office

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IT Support Technician

STREAMLINE SOLUTIONS -
Hiranandani Estate, Thane, Maharashtra

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Job details

Permanent | Full-time
₹5,00,000 - ₹7,00,000 a year

Benefits

Provident Fund
Health insurance
Paid time off
Cell phone reimbursement

Qualifications

Telephony
ITIL Certification
Microsoft Access
Microsoft Outlook
Computer Science
Software troubleshooting
English
Windows
Firewall
VoIP
Bachelor's degree
Network management
ITIL
Remote access software
IT support
Accounting
Computer networking
SharePoint
Desktop administration
Communication skills
Active Directory
CompTIA A+
Hotel experience
Help desk
Network security
Information Technology

Full job description

Location

Thane, Mumbai

Shift

Early morning shift (12:00 AM to 8:00AM )

Timeline

2-4 weeks

About Streamline Solutions

Streamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years’ experience in in Accounting & Outsourcing.

About the Client

Our Client is a leading hospitality company in Oceania Region with 40+ years of association with global hotel brands including IHG, Accor & Hilton.

Their investment & expertise range from Construction, Ownership & Management of diverse hospitality assets such as Hotels, Event Centres, Serviced & Residential Apartments.

About the Role

The IT Support Technician will provide first-line remote technical support to hotel staff across multiple client sites. This is a broad support role covering end-user desktop support, network troubleshooting, hotel Property Management Systems (PMS), user and access management, and IT service record management.

KRAs

1. Helpdesk & IT Service Record Management

· Serve as the first point of contact for all IT support requests via the helpdesk/CRM ticketing system, phone, and email.

· Log, categorise, prioritise, and track all incidents and service requests through to resolution.

· Maintain accurate and detailed records of issues, troubleshooting steps, resolutions, and closures in the IT CRM.

· Monitor open tickets proactively and follow up to prevent SLA breaches.

· Escalate unresolved issues to Level 2/3 support or relevant vendors in a timely manner.

2. Desktop Support & Troubleshooting

· Provide remote desktop support to hotel staff, ensuring quick and efficient resolution of technical issues.

· Install, configure, and maintain software, drivers, and peripherals for end-user devices.

· Troubleshoot hardware and software issues across desktops, laptops, tablets, and printers.

· Guide end-users through technical tasks remotely using remote desktop/support tools.

· Complete additional IT-related tasks including remote hardware troubleshooting and setup as required.

3. Software Installation & Updates

· Manage and deploy software applications and updates across end-user devices for essential hotel operations.

· Ensure software compatibility and reliability across various device types and operating systems.

· Maintain software licensing records and flag renewal requirements.

4. Microsoft 365 Administration & Support

· Manage and support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

· Administer user mailboxes, licences, and Microsoft 365 group memberships.

· Provide troubleshooting support and basic user guidance on Microsoft 365 applications.

5. Hotel Property Management System (PMS) Support

· Provide Level 1 support for hotel PMS platforms including Opera, Hilton OnQ, and IHG PEP.

· Assist hotel staff with day-to-day PMS issues - login problems, rate loading errors, reservation issues, and report generation.

· Coordinate with brand technology teams for PMS-related escalations where required.

· Support integration touchpoints between PMS and other hotel systems (POS, door lock, channel manager).

6. User & Access Management (Active Directory)

· Administer user accounts, groups, and permissions in Active Directory.

· Create, modify, and deactivate user accounts across all systems - Active Directory, Microsoft 365, PMS platforms, and third-party applications.

· Manage all staff onboarding and offboarding IT requirements including account provisioning and deprovisioning.

· Handle password resets, MFA setup, and login credential management.

· Implement security protocols and manage user access in line with company IT policies.

· Maintain accurate records of all user accounts and access levels across systems.

7. Network & Firewall Support

· Assist with configuration and maintenance of network systems to ensure reliable connectivity across all client sites.

· Support firewall management to maintain network security and compliance standards.

· Troubleshoot network connectivity issues at site level, coordinating with ISPs or vendors as needed.

· Monitor network health and flag potential issues before they impact operations.

8. After-Hours & On-Call Support

· Participate in a scheduled on-call roster to provide after-hours IT support.

· Respond to critical system alerts and outages outside of standard shift hours as per agreed protocols.

· Ensure timely escalation of after-hours incidents that cannot be resolved at Level 1.

9. Documentation

· Maintain and contribute to the internal IT knowledge base - documenting common issues, resolutions, and procedures.

· Maintain documentation on systems, network infrastructure, and standard operating procedures.

· Assist in tracking IT assets and maintaining accurate inventory records.

Candidate Requirements

Essential

· Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

· Minimum 1–2 years of experience in an IT helpdesk or Level 1 support role.

· Proven experience in remote IT support, ideally supporting international clients.

· Strong knowledge of Active Directory - user creation, group policy, password management.

· Proficiency in Microsoft 365 administration (users, licences, email, Teams).

· Solid understanding of Windows desktop operating systems.

· Experience with network configurations and basic firewall management.

· Experience with remote desktop/support tools (e.g., TeamViewer, AnyDesk, or similar).

· Familiarity with IT CRM or helpdesk ticketing platforms.

· Strong written and verbal English communication skills - able to support non-technical staff.

· Comfortable working in night shift (12:00 AM – 8:00 AM).

· Excellent problem-solving skills and ability to work independently.

Desirable

· Experience with hotel PMS platforms - Opera, Hilton OnQ, or IHG PEP preferred.

· Exposure to hospitality IT environments or hotel technology ecosystems.

· Experience supporting VoIP/telephony systems.

· Familiarity with ITIL principles or helpdesk frameworks.

· IT certifications (CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation, or similar).

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Paid time off
Provident Fund

Shift:

Morning shift
Night shift

Work Days:

Monday to Friday
Weekend availability

Education:

Bachelor's (Preferred)

Experience:

total work: 5 years (Preferred)

Shift availability:

Night Shift (Preferred)

Work Location: In person

Quick apply

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