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Operations Support Executive

OZ OUTSOURCING PVT LTD
Sahibzada Ajit Singh Nagar, Mohali, Punjab

Quick apply

Job details

Fresher | Full-time
₹15,000 - ₹25,000 a month

Benefits

Provident Fund

Qualifications

Customer service
GPS
Administrative experience
Bachelor's degree
Customer support
Communication skills

Full job description

Job Title – Operations Support Executive

We are seeking a skilled and efficient candidate to join our Operations as a Support Executive; you will be responsible for handling GPS tracking, In trip assistance, compliance and welfare of all the listed Fleets and drivers.

Requirements:

Minimum 6 months of experience
Good communication skills and the ability to work collaboratively within a team environment.
Respond to customer queries and complaints promptly and professionally via various communication channels, including WhatsApp, Instagram, Facebook, SMS, Calls, and Emails.
Basic understanding of logistics and GPS tracking.

Responsibilities

In this role you are required to ensure the efficient tracking of running fleet.
To solve routine problems, largely through precedent and referral to general guidelines.
Trip tracking in three stages: pre-trip, on-trip, post-trip
Collecting and analysing data related to a driver's itinerary, movements, and activities.
Communicate effectively with team members, stakeholders, and clients to understand requirements, provide progress updates, and gather feedback.
Strong problem-solving skills and the ability to think critically to address challenges faced in a logistics operation.
You will have to ensure policy compliance wherever applicable.
Ensure welfare of all on-trip drivers and provide possible assistance, if needed.

Computer Hardware Responsibilities:

Provide basic troubleshooting for computer systems, GPS devices, and related hardware
Ensure proper functioning of desktops, laptops, and peripheral devices used in operations
Coordinate with vendors or IT support teams for hardware repairs and maintenance
Assist in installation, setup, and configuration of hardware devices
Maintain records of hardware inventory and report issues promptly

Please note that this role may require you to work in rotational shifts. If you are efficient, we encourage you to apply. We offer competitive compensation and benefits packages, as well as a supportive and collaborative team environment.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund

Experience:

Operations: 1 year (Preferred)
total work: 1 year (Preferred)

Work Location: In person

Quick apply

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