mumbai maharashtra guest relation manager Jobs – 92 Open Jobs Today

Guest Relations Manager - EXPAT
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
13d
Guest Relation Executive
All In Hospitality India Pvt Ltd —Mumbai, Maharashtra
- Full-time
- Hospitality
- Customer service
- English
- Health insurance
- Food provided
Quick apply
1d
Guest Relationship Manager
Shiv Sagar Restaurant & Resort Pvt. Ltd. —Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Weekend availability
- Customer service
- Databases
- Bachelor's degree
- Food provided
Quick apply
6d
Hostess
Churchgate Hospitality Pvt Ltd —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Customer service
- Organizational skills
- In-person
- Health insurance
- Food provided
Quick apply
Wellness Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Guest services
Assistant Restaurant Manager
Yellow Banana Food Co. Pvt. Ltd. —Mumbai, Maharashtra
- ₹28,000 - ₹32,000 a month
- Full-time
- Customer service
- Food service
- In-person
- Food provided
Quick apply
4d
Guest Experience Manager - Food & Beverage
Four Seasons —Mumbai, Maharashtra
- Full-time
- Hospitality
- Word processing
- No experience needed
Floor Manager Banquets
Tunga International —Andheri East, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Cell phone reimbursement
- Food provided
Quick apply
5d
GRM/Jr Community Manager
Binge Consulting —Mumbai, Maharashtra
- Up to ₹55,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
Quick apply
Food & Beverage Operations Manager
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Public speaking
Quick apply
F&B Operations Manager
Zane's Hospitality —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Plumbing
Quick apply
Duty Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- 12th Pass
- Front desk
11d
Assistant Manager Banquets
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Administrative experience
- 12th Pass
Student Relations Coordinator
FAD INTERNATIONAL ACADEMY —Mumbai, Maharashtra
- Up to ₹50,204.01 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Recruiting
Quick apply
Spa Manager & Guest Relations Executive
Theja Wellness —Mumbai, Maharashtra
- From ₹15,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
12d
Lounge Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Restaurant Manager( Immediate joiner)
Binge Consulting —Vikhroli, Mumbai, Maharashtra
- ₹45,000 - ₹50,000 a month
- Rotational shift
- Hospitality
- Bachelor's degree
- Team management
Quick apply
Banquets Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
4d
Dy. / A. Mgr. - HR & Admin. (Immediate Joiner Preferred)
Corob India Pvt. Ltd. —Kurla, Mumbai, Maharashtra
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Guest Relations Associate
Morgans Originals —Mumbai, Maharashtra
- Full-time
Quick apply

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Guest Relations Manager - EXPAT

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
13 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26063165
Job CategoryRooms & Guest Services Operations
Location462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest relation manager jobs in mumbai maharashtra

Guest Relations Manager - EXPAT

Guest Relation Executive

Guest Relationship Manager

Hostess

Wellness Manager

Assistant Restaurant Manager

Guest Experience Manager - Food & Beverage

Floor Manager Banquets

GRM/Jr Community Manager

Food & Beverage Operations Manager

F&B Operations Manager

Duty Manager

Assistant Manager Banquets

Student Relations Coordinator

Spa Manager & Guest Relations Executive

Lounge Manager

Restaurant Manager( Immediate joiner)

Banquets Manager

Dy. / A. Mgr. - HR & Admin. (Immediate Joiner Preferred)

Guest Relations Associate

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