noida uttar pradesh senior technical associate Jobs – 152 Open Jobs Today

Helpdesk Senior Associate - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Microsoft Office
9d
Senior Service Delivery - Operations - (Strategy & Expansion)
Verkko Group —Noida, Uttar Pradesh
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Associate
Ultrashield Technology —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
Quick apply
10d
Associate/Senior Associate - BDG/4760 - Technology Services
BDO India —Noida, Uttar Pradesh
- Oracle
- Management
- Computer Science
Technical Lead - Power BI
Nucleus Software —Noida, Uttar Pradesh
- Computer Science
- Master's degree
- SQL
Associate
EXL Service —Noida, Uttar Pradesh
- Full-time
- B.Sc
- Master's degree
- Analysis skills
Senior Programme Associate/Programme Associate, Clean Energy
iForest - International Forum for Environment, Sustainability & Technology —Noida, Uttar Pradesh
- Email
- Research
- Master's degree
- Analysis skills
4d
Associate - Hydrogeology
WSP —Noida, Uttar Pradesh
- Hybrid work
- Doctoral degree
- Master's degree
- Agile
Director of Application Development
Netspend —Noida, Uttar Pradesh
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Senior Associate Server Health and Monitoring Administrator
apexanalytix —Noida, Uttar Pradesh
- Weekend availability
- Oracle
- SQL
- Bachelor's degree
- Flexible schedule
Quick apply
Senior Associate - AA/Hyderabad/3883 - Technology Risk Assurance
BDO India —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Databases
Oracle Fusion Technical
Huron Eurasia India Private Limited —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
3d
TAA-TA-GIG Team
EY —Noida, Uttar Pradesh
- Microsoft Excel
- Master's degree
- Bachelor's degree
21h
Senior Associate
CSTEP —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Research
- Master's degree
3765775-Executives
EXL Service —Noida, Uttar Pradesh
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Senior Principal Consultant –Technical Project Manager
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Senior Accountant
VGC Advisors PVT LTD —Noida, Uttar Pradesh
- ₹50,000 - ₹1,20,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Accounting
Quick apply
Associate IP Consultant/Sr. Associate IP Consultant-IPR
Arctic Invent —Noida, Uttar Pradesh
- Email
- Engineering
- English
- Analysis skills
Tech Lead, Solutions Architecture (MYSQL DBA Admin)
Fiserv —Noida, Uttar Pradesh
- Full-time
- DevOps
GigNow - SAP Basis - Senior
EY —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- Windows
- Health insurance

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Helpdesk Senior Associate - ITIL

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

9 days ago

Qualifications

Operating systems
Incident management
Software troubleshooting
Windows
Technical support
Microsoft Office
ITIL
Problem management

Full job description

Req ID: 368240

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements –

Min 2-3 years of relevant experience in a technical support role 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software COTS applications
Working knowledge of MS Office suite Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management Problem Management.

Detailed roles and responsibilities:

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions

when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
team for resolution or as per the KBA defined (for outside the scope of Deskside)

Resolve Incidents and Problems associated with End User Devices and End User Software, and

provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.

Contact the end user via phone to schedule the remote session call and coordinate

with onsite assistance if required.

Route / reassign calls to other levels of support, as required if miss-assignment occurs

Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.

Update the ITSM Tool fields upon successful resolution of the Incident.
Utilize Provider’s remote tool to enable remote takeover sessions.
Attempt to resolve certain Incident Types by remotely taking control of the End User Device,

provided the End User’s system is accessible

Utilize remote controls to manage and update desktop system Software, and to maintain

configuration of systems and applications.

Request end-user approval for remote takeover of system in support of incident resolution or

request fulfillment

Escalate repeat issues to the appropriate service organization to allow root cause analysis to be

performed and resolution to be driven.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

Refine Your Search

senior technical associate jobs in noida uttar pradesh

Helpdesk Senior Associate - ITIL

Senior Service Delivery - Operations - (Strategy & Expansion)

Business Development Associate

Associate/Senior Associate - BDG/4760 - Technology Services

Technical Lead - Power BI

Associate

Senior Programme Associate/Programme Associate, Clean Energy

Associate - Hydrogeology

Director of Application Development

Senior Associate Server Health and Monitoring Administrator

Senior Associate - AA/Hyderabad/3883 - Technology Risk Assurance

Oracle Fusion Technical

TAA-TA-GIG Team

Senior Associate

3765775-Executives

Senior Principal Consultant –Technical Project Manager

Senior Accountant

Associate IP Consultant/Sr. Associate IP Consultant-IPR

Tech Lead, Solutions Architecture (MYSQL DBA Admin)

GigNow - SAP Basis - Senior

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