gujarat incident manager Jobs – 153 Open Jobs Today

MAJOR INCIDENT MANAGER L1
Wipro Limited —Ahmedabad, Gujarat
- Management
- Analysis skills
- Team management
- Flexible schedule
2d
Security Manager
NARMADA BIO-CHEM LIMITED —Dahej, Gujarat
- ₹5,00,000 - ₹7,50,000 a year
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
7h
Factory Corporate Security Manager, Almaty Factory
JTI —Anti, Vadodara, Gujarat
- Microsoft Powerpoint
- Microsoft Word
- English
- Health insurance
- Life insurance
GSC Corporate Security Manager, Danville
JTI —Anti, Vadodara, Gujarat
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Chief Engineer - Marine Operations
Maya Marine and Logistics —Bhavnagar, Gujarat
- From ₹4,00,000 a month
- Schematics
- Electrical experience
- HVAC
- Food provided
Quick apply
Shift Superintendent - PTA 7 - D2- DMD ( 82400328 )
Reliance Industries —Bharuch, Gujarat
- Management
- Engineering
- Analysis skills
Asst. Manager Engineering
Galentic pharma —Gandhidham, Gujarat
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
3d
Manager - EHS
Larsen & Toubro —Ahmedabad, Gujarat
- Bachelor's degree
- Diploma
Safety Manager
krishna enterprise —Vadodara, Gujarat
- ₹5,00,000 - ₹6,00,000 a year
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
General Manager (Civil)
Rashmi Engicon —Ahmedabad, Gujarat
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Manager - Commissioning
Kent —Surat, Gujarat
- Bachelor's degree
- Travel
- Diploma
Deputy Manager - EHS IBMS
Johnson Controls —Ahmedabad, Gujarat
- Full-time
- Electrical experience
8d
Corporate Security Manager (m/f/d) - German Speaking
JTI —Anti, Vadodara, Gujarat
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Facility Executive
JLL —Gandhinagar, Gujarat
- Oracle
- Management
- Health insurance
HSE Specialist- West (Jhagadia)
Air Liquide —Bharuch, Gujarat
- Full-time
- Google Suite
- Master's degree
- Analysis skills
2d
Senior Executive - Boiler
BUNGE —Kandla, Gujarat
- Microsoft Office
- Project management
- Bachelor's degree
8d
Senior Manager - SHE
Dishman Carbogen Amcis —Bavla, Ahmedabad, Gujarat
2d
Production Manager
ATRI Solutions —Gandhinagar, Gujarat
- ₹25,000 - ₹1,00,000 a month
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Manager / Sr. Manager - HR & Admin- Manufacturing
Ananta Resource Management —Pardi, Gujarat
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Conflict management
- Paid time off
- Paid sick time
Quick apply
Assistant Manager - Production
Abbott Laboratories —Jhagadia, Gujarat
- Full-time
5d

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MAJOR INCIDENT MANAGER L1

Wipro Limited -
Ahmedabad, Gujarat

Apply Now

Job details

2 days ago

Benefits

Flexible schedule

Qualifications

ITIL Certification
Management
Analysis skills
Team management
ITIL
Communication skills
Help desk

Full job description

Job Description

Job Title: MAJOR INCIDENT MANAGER L1

City: Ahmedabad

State/Province: Gujarat

Posting Start Date: 6/4/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Do
RESPONSIBILITIES
Ã¢ÂÂ¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
Ã¢ÂÂ¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
Ã¢ÂÂ¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
Ã¢ÂÂ¢ Coordinating with the respective SMEs for speedy resolution of the Major Incident
Ã¢ÂÂ¢ Ensuring the Major incident is resolved within the SLAs agreed with the Customer
Ã¢ÂÂ¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
Ã¢ÂÂ¢ Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
Ã¢ÂÂ¢ Ensuring that all the resolution procedures are updated in the knowledge database / Work log
Ã¢ÂÂ¢ Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
Ã¢ÂÂ¢ Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process)
Ã¢ÂÂ¢ Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents
Ã¢ÂÂ¢ Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
Ã¢ÂÂ¢ Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents

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KEY SKILLS AND COMPETENCIES
Ã¢ÂÂ¢ 8-10 years exp in driving the service operations.
Ã¢ÂÂ¢ Min 8 year of experience in managing the IM and MIM processes
Ã¢ÂÂ¢ Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
Ã¢ÂÂ¢ Strong analytical, communication, presentation and reporting skills
Ã¢ÂÂ¢ Good leadership, people management and operational skills
Ã¢ÂÂ¢ Should have exposure to ITIL practices.
Ã¢ÂÂ¢ Good written & verbal communication skills
Ã¢ÂÂ¢ Experience in helpdesk environment
Ã¢ÂÂ¢ Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
Ã¢ÂÂ¢ Ability to work in shift and flexible schedule
Ã¢ÂÂ¢ Ability to motivate staff
Ã¢ÂÂ¢ Excellent team skills with ability to listen and contribute to discussions and meetings
Ã¢ÂÂ¢ Building & Maintaining Relationships
Ã¢ÂÂ¢ End to end ownership for customer satisfaction through levels of support
Ã¢ÂÂ¢ Planning and organization & working well with Virtual Team
Ã¢ÂÂ¢ Virtual Team Management Skills
Ã¢ÂÂ¢ Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Incident Mgmt .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

incident manager jobs in gujarat

MAJOR INCIDENT MANAGER L1

Security Manager

Factory Corporate Security Manager, Almaty Factory

GSC Corporate Security Manager, Danville

Chief Engineer - Marine Operations

Shift Superintendent - PTA 7 - D2- DMD ( 82400328 )

Asst. Manager Engineering

Manager - EHS

Safety Manager

General Manager (Civil)

Manager - Commissioning

Deputy Manager - EHS IBMS

Corporate Security Manager (m/f/d) - German Speaking

Senior Facility Executive

HSE Specialist- West (Jhagadia)

Senior Executive - Boiler

Senior Manager - SHE

Production Manager

Manager / Sr. Manager - HR & Admin- Manufacturing

Assistant Manager - Production

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