customer relations representative Jobs

Transportation Representative, Executive Customer Relations
ASSPL - Telangana - D82 —Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager - Customer Relations
CitiAlert Security Private Limited —Delhi
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Customer Service Representative
Avnet —Pune, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Customer Service Representative
Baked with Love by Annie —Wadala, Mumbai, Maharashtra
- ₹6,000 - ₹30,000 a month
- Part-time
- Customer service
- English
- In-person
- Paid time off
- Paid sick time
Quick apply
PROMOTION REPRESENTATIVE
Kokuyo Camlin —Kolhapur, Maharashtra
Promotions Representative
Kokuyo Camlin —Mumbai, Maharashtra
Sales Representative
Kokuyo Camlin —Visakhapatnam, Andhra Pradesh
Sales Representative
Memories by Gopal photography —Banjara Hills, Hyderabad, Telangana
- ₹15,000 - ₹50,000 a month
- Full-time
- Hospitality
- Sales
- English
Quick apply
Associate, Generalist, Client Services, Small Medium Enterprises
DBS Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Inside Sales Representative
Value Point Systems —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Work from home
9d
SALES REPRESENTATIVE- KOTTAYAM
Kokuyo Camlin —Kottayam, Kerala
SALES REPRESENTATIVE- AGARTALA
Kokuyo Camlin —Agartala, Tripura
Sales Representative
Vaibavsri Solutions India Pvt .Ltd —Rajapalaiyam, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
1d
SALES REPRESENTATIVE- DURGAPUR
Kokuyo Camlin —Durgapur, West Bengal
SALES REPRESENTATIVE- KURNOOL
Kokuyo Camlin —Kurnool, Andhra Pradesh
SALES REPRESENTATIVE- PATNA
Kokuyo Camlin —Patna, Bihar
SALES REPRESENTATIVE- DEHRADUN
Kokuyo Camlin —Dehradun, Uttarakhand
Medical Representative (MR)
Ayurvedic Medicine Manufacturing Company —Nashik, Maharashtra
- ₹15,000 - ₹17,000 a month
- Full-time
- Sales
- Customer service
- Organizational skills
Quick apply
SALES REPRESENTATIVE- BHUSAWAL
Kokuyo Camlin —Bhusawal, Maharashtra
SALES REPRESENTATIVE- GURGAON
Kokuyo Camlin —Gurugram, Haryana
1d

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Transportation Representative, Executive Customer Relations

ASSPL - Telangana - D82 -
Telangana

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Economics
Microsoft Excel
Customer service
English
Microsoft Office
Administrative experience
Analysis skills
Presentation skills
Bachelor's degree
Computer networking
SharePoint
Business Administration
Root cause analysis
Communication skills

Full job description

DESCRIPTION

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.

Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.

A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.

BASIC QUALIFICATIONS

Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience in English-language communication skills, both written and verbal
1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service

PREFERRED QUALIFICATIONS

Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
Prior experience in Customer Service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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